John Barbera is da bomb! I had water coming in through a light fixture and he and one of his guys came out within the hour (literally) and identified the problem (flashing boot on the soil stack) and fixed it. I personally know others who have used Barbera Home Improvement and have been extremely satisfied with his services, so I also decided to get an estimate for a roof replacement since it's old. John returned my inquiry right away and came out personally to review the roof and created an estimate right there on the spot via software in his truck and I had the estimate before he even left the driveway -- talk about customer service, efficiency, professionalism and being tech-savvy. John also brought lots of good information with him, including insurance information, a very informative booklet on how to evaluate roofers and what is important, which helped with terms, options, etc., that I had no idea of, which was very helpful. He also have reams of paper listing addresses by tons of cities of roofs he replaced and also the product and shingle color so a drive-by could be done, which was also beyond incredibly helpful when evaluating products and and color choices. I decided to get several estimates for a roof and other companies sent a "sales" guy who showed up and never took any notes, no clipboard, no paper/pencil, so when I mentioned things like: do you run downspouts from an upper roof exit into the lower gutter so water doesn't spray all over the roof, a skylight that needed replacement, valleys, etc., I could tell with some of these other companies, they weren't listening and not prepared, and their estimates reflected this. I would then inquire: I don't see a skylight replacement? etc., and they would respond: "Oh yea, I forgot about that, I'll add that in." When you are spending decent dollars for a complete roof replacement and some sales guy doesn't even come prepared, creates inaccurate estimates, it makes me wonder how professional and competent the installation crew(s) might be or even the managerial oversight, or possible warranty claims after the fact. John Barbera and Barbera Home Improvement, from A...Z were in a complete league of their own which became quite evident throughout the roof estimating process. Thank you John read less
Chris O.
