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"Short version: this company is untrustworthy, unorganized, dishonest, negligent, unresponsive, and apathetic to their customers after they've caused damages and a financial loss, even though they are supposedly insured. DO NOT DO BUSINESS WITH THEM! I give them 0/5 stars. Long version: I had an appointment with Wells at 10 AM on Monday, January 8th, 2024, to check the back-up battery for our sump-pump; it had been going off, indicating that the battery needed to be replaced. We also had noticed a little water on the floor next to where the sump pump is located. Steve and another plumber arrived over 3 hours late. One of the first things he said to me was that "the front-desk lady likes to schedule a lot of appointments." Steve first told me that the main sump pump needed replaced, so I agreed to this. After a few minutes, he then told me that it didn't need to be replaced after all and that the float had been stuck. He indicated on our appointment notes that the "main pump is operational." He also told me it would be cheaper for us to replace the back-up battery ourselves. Before leaving, he said to let him know if that didn't fix the problem. On Friday, January 12, 2024, we got a lot of rain. I went into my basement and noticed my carpet was soaking wet. I called Wells several times before getting ahold of the owner, Taylor, seeking emergency services because it was after hours. He asked me if I could tell if it was getting worse or not, because it could save me a little money to not pay the weekend rate if I waited for someone to come out on Monday to look at it. I asked that he send someone ASAP. He said he would send his head plumber, Steve, to my house first thing Saturday morning. Steve came to my house Saturday morning and assessed the problem. He replaced the sump pump and said, "I should have replaced it the first time." I fully believe that if he had replaced it the first time, my basement wouldn't have suffered the consequences. I also believe that he was rushing due to being so behind on appointments that day, and he was negligent in his diagnosis. Our carpet was completely ruined. The pad underneath was soaked and not salvageable. Our TV stand and baseboards also had water damage and needed to be replaced. My insurance company estimated the cost of repairs to far exceed what they would pay us. I called Wells and talked to Rosie for 4 minutes on January 16, 2024. After explaining the situation, I asked if I could have Taylor's number because I wanted to discuss a solution. She said she couldn't give his number out, so I asked if she could ask him to give me a call. A few days go by, and I don't hear from Taylor. I called again and talked to her on January 19, 2024, for 4 minutes. I again expressed wanting to be able to come to a solution about the damages we sustained. I never heard from Taylor. I felt like they were avoiding me, so I consulted a lawyer. He said I needed to repair everything before seeking payment from Wells. In the process of making repairs, we had another plumber install an updated sump pump system. He commented on the shoddy work done previously. In August 2024, Rosie called my husband asking him to pay our outstanding bill. He explained we hadn't paid it because of the damages they caused. She claimed it was the first time she was hearing about it, which was 100% untrue given I had talked to her twice about it. At this time, I submitted all of our receipts from our repairs to our lawyer. In the summer of 2025, my lawyer reached out to Taylor seeking payment for our repairs. He claimed this was the first time he was hearing about it. My lawyer offered to help him file a claim through his insurance to pay for the repairs. He was worried about his insurance rates going up if he filed a claim. So much so, that he hired a lawyer. He would rather pay legal fees than take accountability and do the right thing! They were unwilling to compromise, so we're left on the hook and paid over $10k for their mistake. IT SHOULD NOT GIVE YOU PEACE OF MIND THAT THEY (SUPPOSEDLY) HAVE INSURANCE!"

"AMAZING SERVICE!!! I simply could not recommend this company more. Heath, his father, and their entire crew were beyond wonderful. They were incredibly knowledgeable, fair, respectful, and helpful navigating a process I knew nothing about. They honored their commitments and kept me informed the entire time. They also went above and beyond to troubleshoot some unique issues and keep the job as hassle-free for me as possible. I am incredibly grateful to them for all of their help and highly recommend them to anyone."

"Guys showed up on time and quickly diagnosed and fixed problem. While here we discussed she and load on house panel and had them install a whole-house surge protector. I had a post house get toasted by a lightning strike so seemed prudent given electronics in house."

"Technician was on time and very pleasant. He explained what he would be doing and got right to work. Got everything cleaned up and he was out of here in less than 8 hours."

"Thomas Kinnon was hired and came the next day, on time, to install a toilet. We were told by another company that we would need a new subfloor and the toilet install would be $300. Thomas did a thorough check and assured us we don’t need a new subfloor and showed why. He stalled the toilet and the flange under it, and even went to a local hardware store to purchase a needed part for us. He was personable and efficient. We would call him again."

"I had a clogged drain and called this company for help. They showed up on time, explained what was causing the issue, and fixed it quickly. The worker was professional, polite, and made sure everything was working before leaving. The price was fair, and the whole process was stress-free. I?m very satisfied with their work and would definitely use their service again"

"Apex came to estimate and did the job then. Well done."

"If you care about the safety of your kids and pets don?t used them for heating and cooling! We hired Apex to install a new furnace and thermostat in December. The installation seemed fine at first. But when we left town for a few days and left the air conditioning on for our cat, we came back to a nightmare. The heat was running at full blast and the house was well over 100°F. It was dangerously hot?this could have killed our cat. This wasn?t a small mistake. It was a serious failure, either in how the system was installed or configured. There was no warning, no alert?just a sealed-up house baking in extreme heat. If you care about the safety of your pets or children, I strongly recommend you do not use Apex for heating and cooling. When I called to report it, they acted like I was an inconvenience. I was told ?someone might call back,? and that was it. No urgency, no concern, no accountability. We trusted Apex with our home?s climate system. What we got was negligence and complet"

"Even when our job turned out to be challenging, our technician was committed to getting the job done well and on time!"

"Amazing work from start to finish. They also went above and beyond to make sure I would not have anymore problems."