Get matched with top water heater pros in Edison, OH

"Repair man was nice enough, but when he found (eventually) a bad outlet (not a bad disposal after all) under the sink where disposal was powered, the replacement fee was ridiculous. Nonetheless, I had to replace it, or the new disposal wouldn't have been replaced. Kinda felt a little trapped. Ended up paying too much and throw out a perfectly good yet older disposal."

"They called right away and were out that morning by 9 am and fixed the problem."

"Amazing! They were so easy to work with and so friendly!"

"Great job!"

"Short version: this company is untrustworthy, unorganized, dishonest, negligent, unresponsive, and apathetic to their customers after they've caused damages and a financial loss, even though they are supposedly insured. DO NOT DO BUSINESS WITH THEM! I give them 0/5 stars. Long version: I had an appointment with Wells at 10 AM on Monday, January 8th, 2024, to check the back-up battery for our sump-pump; it had been going off, indicating that the battery needed to be replaced. We also had noticed a little water on the floor next to where the sump pump is located. Steve and another plumber arrived over 3 hours late. One of the first things he said to me was that "the front-desk lady likes to schedule a lot of appointments." Steve first told me that the main sump pump needed replaced, so I agreed to this. After a few minutes, he then told me that it didn't need to be replaced after all and that the float had been stuck. He indicated on our appointment notes that the "main pump is operational." He also told me it would be cheaper for us to replace the back-up battery ourselves. Before leaving, he said to let him know if that didn't fix the problem. On Friday, January 12, 2024, we got a lot of rain. I went into my basement and noticed my carpet was soaking wet. I called Wells several times before getting ahold of the owner, Taylor, seeking emergency services because it was after hours. He asked me if I could tell if it was getting worse or not, because it could save me a little money to not pay the weekend rate if I waited for someone to come out on Monday to look at it. I asked that he send someone ASAP. He said he would send his head plumber, Steve, to my house first thing Saturday morning. Steve came to my house Saturday morning and assessed the problem. He replaced the sump pump and said, "I should have replaced it the first time." I fully believe that if he had replaced it the first time, my basement wouldn't have suffered the consequences. I also believe that he was rushing due to being so behind on appointments that day, and he was negligent in his diagnosis. Our carpet was completely ruined. The pad underneath was soaked and not salvageable. Our TV stand and baseboards also had water damage and needed to be replaced. My insurance company estimated the cost of repairs to far exceed what they would pay us. I called Wells and talked to Rosie for 4 minutes on January 16, 2024. After explaining the situation, I asked if I could have Taylor's number because I wanted to discuss a solution. She said she couldn't give his number out, so I asked if she could ask him to give me a call. A few days go by, and I don't hear from Taylor. I called again and talked to her on January 19, 2024, for 4 minutes. I again expressed wanting to be able to come to a solution about the damages we sustained. I never heard from Taylor. I felt like they were avoiding me, so I consulted a lawyer. He said I needed to repair everything before seeking payment from Wells. In the process of making repairs, we had another plumber install an updated sump pump system. He commented on the shoddy work done previously. In August 2024, Rosie called my husband asking him to pay our outstanding bill. He explained we hadn't paid it because of the damages they caused. She claimed it was the first time she was hearing about it, which was 100% untrue given I had talked to her twice about it. At this time, I submitted all of our receipts from our repairs to our lawyer. In the summer of 2025, my lawyer reached out to Taylor seeking payment for our repairs. He claimed this was the first time he was hearing about it. My lawyer offered to help him file a claim through his insurance to pay for the repairs. He was worried about his insurance rates going up if he filed a claim. So much so, that he hired a lawyer. He would rather pay legal fees than take accountability and do the right thing! They were unwilling to compromise, so we're left on the hook and paid over $10k for their mistake. IT SHOULD NOT GIVE YOU PEACE OF MIND THAT THEY (SUPPOSEDLY) HAVE INSURANCE!"

"75 years old house with a very small bathroom decided to convert tub to a shower .spent over $17,000. I?m trying to love it but I can?t sales lady didn?t take into consideration the size of bathroom. I had about 16 inches between toilet and tub . shower door handle sticks out past the wall by about a half an inch - I hit my arm on it. If you don?t move the shower door towards the front, you hit your head on the handle. I ordered a niche which couldn?t be installed on the side they refused to give me any type of refund. My only choices were to put the niche on the back wall, which I did not want or I had the option of taking two corner shelves, which were ugly because you could see the bracket underneath them. So am out that money Installation team consisted of one man very nice guy however when he was taking the old tub pieces out, put a big scratch in my woodwork, would I do it again no absolutely not."

"They claimed that they were finished and left nails sticking out of the wall. When I tried to call the supervisor I found out that the number was not connected. This is good customer service? I now realize that I paid to much for the sloppy work."

"Stay Dry did a great job throughout the process. The sales rep was very knowledgeable and made sure I under and was comfortable with the process. The crew showed up on time, worked efficiently but took time to answer questions and, importantly, did a great job with clean up after the work was completed each day."

"Xavier completed the installation and fully tested the system with me there to observe to confirm operation of my existing sump pump and the new battery back up pump. While there he troubleshot a check valve problem that was discovered during testing and installed new check valves with no up charge from his quoted price."