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Approved Pro
Approved Pro

Operation Restoration

Water Removal Recovery Service, Fire or Smoke Damage Recovery Service, Recovery Service Service,

About us

#1 IN CUSTOMER SERVICE & INTEGRITY-FREE INSPECTIONS & ESTIMATES You can trust OPERATION RESTORATION for flooding, mold damage, storm damage, personal property, and fire damage repairs in Columbus and surrounding communities. In an emergency, we are quick to deploy! 100% insured, bonded, licensed, & highly trained. We are insurance navigation experts. We walk you through every step of the process and work with every insurance company on the planet. We’ve got your back. You deserve a trusted contractor who has been in this community over 30 years building relationships and rebuilding homes and businesses. We work for you, NOT THE INSURANCE COMPANY! We never cut corners, and we will treat your home or business like our own. We offer a 2 year transferable warranty on work performed. We are avid supporters of our veterans, a portion of our proceeds go to support these causes every year.

Business highlights

Emergency services offered
Veteran owned and operated
26 years of experience

Services we offer

Expert Customer Advocates, Expert Estimation, IICRC Certified, Insurance Navigation, Recovery Service

Amenities

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.610 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
0%
3
0%
2
0%
1
10%

Filter reviews by service

Showing 1-10 of 10 reviews
Jeff W.
Sep 2025
5.0
Google Review
Operation Restoration has exceeded all of my expectations. From start to finish, their entire team was incredible. My sump pump recently went out and dealt with finding out my basement had flooded. I called and within a few hours, OR was there and started the clean up process. Jim and Renee (and their team) were extremely thorough, not only with tearing out the damaged flooring and carpets, but with explaining the entire process to me. Demo through the rebuild, they helped me understand what to expect. Once the dry out process of the basement was complete, their rebuild team was there without missing a beat. Rick and DeRon were just as incredible. They helped me with getting the resources and making my office/gym/lounge better than ever. Both teams were extremely communicative throughout the process, and I couldn't be more happy with my new space. They definitely turned a terrible experience of a basement flood into a positive experience. Thank you team!

Joe F.
Sep 2025
5.0
Google Review
Had an incredible experience with Operation Restoration during the sale of my home. An issue was uncovered during the inspection, and requiring a wall in my dining room to be replaced due to old water damage. From the initial estimate to the completed work, everything was done in under 30 days—keeping my home sale right on track. They were extremely accommodating with scheduling, which made a stressful situation so much easier to manage. Tim, Jim, Rick, Renee, and all the crews were fantastic—knowledgeable, courteous, and efficient. I truly felt like I was in good hands every step of the way. Highly recommend this company for anyone needing reliable, high-quality work. A+ service all around!

Tiff M.
Sep 2025
5.0
Google Review
Unexpected house repairs are never welcomed but the professionals with Operation Restoration assured that it was done, painlessly and expeditiously. The entire crew was amazing however the painter deserves special recognition! I was especially impressed with the exemplary customer service displayed by DeRon who went above and beyond exceeding my expectations restoring my living space back to its former Beauty. He paid close attention to detail single-handedly positioning heavy furniture, artwork, and all my knickknacks meticulously back to their proper places. He even dusted things off and vacuumed the entire area! He did this all while exuding a very pleasant demeanor, which truly eased my trepidations. I highly recommend this company's services.

Amanda W.
Sep 2025
5.0
Google Review
We have had a wonderful experience with this company. Tim has been very knowledgeable and helpful!

Ryan D.
Sep 2025
5.0
Google Review
Ryan and his crew were awesome. They took care of us from start to finish and did so while being understanding and empathetic. Let this company guide you through your hardship you won’t be sorry!

Melinda K.
May 2021
1.0
Water Removal Recovery Service
$10,000
Extremely overpriced, horrible communication, felt taken advantage of throughout the 4 days working with them.
Response from Operation Restoration
"I'm sorry you felt this way, our customers are our greatest asset! According to our records, the price and your insurance limits were discussed up front with you and we communicated all phases of the project during the course of work."

Peter T.
Mar 2021
5.0
Water Removal Recovery Service
Yes, I recommend this pro
Operation Restoration is a very professional and helpful company. I had a pipe burst and they were very rapid in their response and extremely thorough. They were extremely helpful dealing with insurance as well. I would absolutely recommend Operation Restoration if you ever have a pipe burst and have water damage. They do great work.
Response from Operation Restoration
"Thank you valued customer! The Operation Restoration Team!"

Dana K.
Jul 2020
5.0
Water Removal Recovery Service
Yes, I recommend this pro
Operation restoration came to my rescue after my sump pump failed and my fully carpeted basement flooded. Although they had a full book of business at the time, they worked me in pretty quickly and the crew members that worked on my basement were professional, highly knowledgeable, and responsive to all of my concerns. They did a great job. They will be my first call if I ever have the need for a restoration service again.
Response from Operation Restoration
"Thank you valued customer! The Operation Restoration Team!"

Konnie B.
Feb 2020
5.0
Yes, I recommend this pro
Response from Operation Restoration
"Thank you valued customer! The Operation Restoration Team!"

Norma I.
Feb 2020
5.0
Fire or Smoke Damage Recovery Service
Yes, I recommend this pro
Fast, efficient and knowledgeable. I would highly recommend them
Response from Operation Restoration
"Thank you valued customer! The Operation Restoration Team!"

Licensing

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Operation Restoration is currently rated 4.6 overall out of 5.

Monday: Open All Day Tuesday: Open All Day Wednesday: Open All Day Thursday: Open All Day Friday: Open All Day Saturday: Open All Day Sunday: Open All Day

Operation Restoration accepts the following forms of payment: CreditCard

Yes, Operation Restoration offers free project estimates.

No, Operation Restoration does not offer eco-friendly accreditations.

No, Operation Restoration does not offer a senior discount.

Yes, Operation Restoration offers emergency services.

Yes, Operation Restoration offers warranties.