Get matched with top water heater pros in Crooksville, OH

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"It went very well! Tim came to the apartment and looked at the issue. He told me that he will place the order for the new and more efficient unit than the old boiler and install asap. Tim's crew came the following Monday to demolish the old boiler and installed the new boiler on the same day. The new boiler was up and running on the same day. It was a smooth startup!"

"W & W Plumbing completely saved me. To make a very long story short, we were trying to fix a plumbing problem ourselves (on a Friday at 6pm) and hit a water line. I called everywhere, and the prices were absolutely insane just to fix the pipe damage we caused (not even addressing the problem we were trying to fix). And then, A few of my neighbors recommended W & W and Joe Woosley (owner) came out to my house within 30 minutes of my phone call. What I thought would be just him coming to fix what we broke - he ended up repairing that in minutes and then asking what we were trying to fix (roots). He put a camera down and we found multiple problems. I thought he would simply give me a quote and continue to the rest of his day but he started to fix my problems on the spot. He was there all day and made me a priority to help me as best as he could. When all was said and done, he even addressed some other indoor plumbing issues I had after a long, hard day of work he had done. He did everything I needed in 1 day and for a fraction of the cost. You don't see too many genuine business owners who are honest with you from the start. I could not have been more pleased. I am a customer forever with W & W and will continue to recommend him to everyone I know! Thank you so much Joe, I am so lucky to have found you!"

"It went terrific. We had one hiccup and Federal stood behind their work and remedied the situation well beyond my satisfaction. This company has integrity. They don't try to jam products down your throat. The lead installer who came the first time, who installed my geothermal, Greg Peterson, is remarkably talented, very tidy and has a wealth of knowledge. So for the next two installs, I requested Greg and both times, I was equally impressed with his expertise and talent. Federal stands behind their work and they are honest and they do what they say they are going to do."

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"