We started using Federal Elite in 2015 and were very happy with their service. So happy that we signed up for their preventive maintenance program. After several scheduled maintenance calls we started having problems with our unit being able to cool our home in early spring 2016. They made several attempts to fix it which included welding a cracked line. This would work for about a week and then they would come put some dye and Freon in to determine where the leaks were. This happened several times, some of which would be only Freon to keep it going until they were able to come back out. At the same time our carbon monoxide detectors started going off randomly and unannounced to me all of the Freon was leaking into our home where I live with my wife and two small children. During this time we experienced headaches, dizziness and a coughing spells. Our six year old was taken to the doctor for throat pain, ear pain and a cough during this time. Finally they replaced the line and it all of our symptoms went away. At this point they told me “the previous company” had bypassed our pressure switch causing our compressor to go out. I then requested to speak to the owner. I got the runaround from his office before finally being contacted by him. I asked him why the bypassed pressure switch was not caught on any of the maintenance they performed and of course there was no answer to this. I informed him of the issue with the Freon and told him, we would not pay to fix the unit. At this point he agreed that if I were to pay the cost of the compressor ($1000.00) he would not charge us for the previous trips and this would fix the problem. A week or so later we were having problems again. I tried to contact the owner and was told he was in the hospital. His service manager than came out, now he said it was a problem with the outside loop, it was too short? This is on a unit we had put in 5 years ago that has always functioned fine and passed several of his service inspections. His office then told me they would do no more until I paid the $1,000.00 for a part that did not fix the problem. They gave me a quote of $8500.00 with no guarantee to replace the loop. Finally after speaking with his office several more times and threatening not to pay until I spoke with the owner, he finally called me for the second time. I asked for a summery and quote in writing but never received one. I sent his office a reminder a few day later and still nothing. I will say everyone they sent to my home was very nice and professional although in my opinion his management team and office staff leave a lot to be desired. This has been an extreme inconvenience and cost us countless trips (I would guess 20+) and an unacceptable amount of lost work hours. We own a service based company and have an understanding of the time and effort they put into this but have no understanding of the lack of communication and disregard for our time, and especially the danger they put our family into by continually pumping Freon into a leaking unit and in turn into our home. Joe Miller/ President All Pro Overhead Door Systems, LLC 614-444-DOOR
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