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"The replacement of our 15 year old HVAC system went well. Pricing was competitive with others and customer service was great. There were a couple of issues we brought up regarding the installation and Elliot addressed them immediately. We are very pleased with the system installed, and will use Cincinnati Heating and Air Conditioning for service and other needs. Elliot is very honest and all involved were very courteous, especially regarding COVID 19 precautions and concerns."

"Austin C. provided a professional, knowledgeable, and quality installation of my water heater."

"replace entire HVAC. system. they were great guys to work with. They didn't even mind that they spend most of the day in the crawl space in order to replace the furnace!"

"Tyler was a total professional. He explained what needed to be done and the time and cost involved. Iâ m a senior citizen and Tyler could see I was struggling without the a/c in the heat wave we were having and he actually lent me the use of his own a/c until mine was repaired. Thank you so much Tyler!"

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Hi Tech gave an estimate over the phone and explained what would be included as part of cleaning furnace duct work.  Included in the price was to also clean the dryer vent while they were here.  They cut a hole in the bottom of the furnace, hooked up a large machine and began the duct cleaning.  They went around to each vent and cleaned them.  They also deodorized the vents. They put a cover over the hole in the furnace once they completed the work.

 It took quite awhile and so I spent the time working on the computer while they were here.  It went well and it was obvious that a cleaning was needed due to the amount of dirt extracted.  I noticed an improvement in the smell of the air and generally less dust but there wasn't as much change in the amount of dust in the house as I had hoped there would be. 

All in all I was content with the job even though the cost seemed rather high.  A former employee of theirs referred me to them and so I felt I could trust them. 

However, 3 months later when my dryer needed service, the technician told me that my dryer vent was clogged and not enough air was getting sucked out the dryer vent because it had not been cleaned in a long time.  He explained that the vent goes up into the attic and then to the outside.   I called Hi Tech because I didn't remember seeing the Hi Tech technicians go into the attic to clean the dryer vent when they were here as promised but at the time, I didn't think to ask them about it until after they had already left.  Hi Tech said that dryer vent cleaning was not written on my invoice and, therefore, they have no record of promising to clean the vent and so they did not clean it.  They refused to come back and clean the vent unless I paid an additional $140 which was about $20 more than their competitors charge.  I didn't think that was fair so I went with the competitor on the dryer vent cleaning. 

Maybe I should have stood by and watched more closely everything their technicians did.  Maybe I should have double checked the receipt they gave me.  Maybe I should have remembered to ask about the dryer vent cleaning before they left.  Lesson learned but the fact is, we had a verbal agreement over the phone of what would be included and it wasn't done.  I think they should have honored that verbal agreement or at least given me a discount on coming back out to clean the dryer vent.  Since they didn't, I probably won't use them in the future. 

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"well done, correct function and replace of poorly welded coils from factory installation - still under warranty."

"I selected the air conditioning unit I wanted and in a few days it was installed. They were quick, precise and very professional."

"Dalton put my water heater in. He did such a great job. He showed up on time and was very professional. I would absolutely hire again !"

"Upon arrival, installer started job quickly and professional. After job completed, he asked if we were satisfied with job. We were and he cleaned up."

"Air went out in heat wave and Nelson came out with no wait. Thanks for your quick response."