
Serving Windham, NY and surrounding areas
Approved
In business since 2010
Free estimates
Emergency services offered
"All in all, I'm very happy with the responsiveness, neatness and the workmanship I received: When I called at around 7 to 7:30 am, I got the answering service who was pleasant and she took down the necessary information. I'd say that within an hours time, the owner called me back took down some more information and gave me some options as to what type of WH options I could go with should the WH have to be replaced. He also emailed me some WH literature. He said that by 10 AM he could have someone out to check the WH and sure enough, by 10 AM, Tom, the plumbing mechanic was there. Tom first checked if anything simple was causing the leak (i.e. check the pipes and connections leading to the water heater). Unfortunately, it was in fact a faulty WH tank. So he then sent the serial numbers of the old WH to the office to check if it was still under warranty. Unfortunately, it was out of warranty (it was 10 years old). So he consulted with the office and very shortly after that, I had an emailed estimate to consider of the various options - tank-less vs tank. While considering the options, Tom offered to drain the 75 gal WH. I asked what that alone would cost should I not go with their outfit. He said it was complementary. After I decided to go with their outfit, they were able to install it that same day. It arrived within an hour or two and it was pouring rain! Now for the worrisome part... how are they going to not make a mess or drop it getting the old one out and the new one in with 2 flights of stairs to contend with... a full set of basement stars and stairs leading up to the deck off my kitchen. Tom laid out card board in the house and they were able to get it out and in without making any mess. Both Tom and the delivery person also wore shoe covers. Finally, once the new WH was down the basement, Tom plumbed it in and did a nice neat job! Since the WH was not a simple drop in, he had to do some adjustments to the PEX water lines; the copper leading up to the PEX; the 4" PVC ventilation pipe and the gas line to the WH. He also had the right tools to work with my PEX (Brand: Wirsbo) so he was able to use the fittings designed for that type of PEX so it looks like a pro job."





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