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"The year of the ant…INFESTATION! It was endless, relentless, they took over an area of my kitchen and none of the usual tricks worked: even the highly-touted Terro Traps. The ants just kept coming and marching through a cabinet that houses jars and jars of spices. Down…up…down…I read that they hate Chile pepper flakes. I sprinkled them in the cabinet on boric acid. One little guy picked up a flake and brought it up to the nest (which I think may be located behind a cabinet hinge.), and thumbed his antennae at me. I saw them going behind electrical plates. They were fearless. So I bit the bullet. I was tired of losing counter space in fear of ants tumbling into my food prep. I contacted EMPIRE EXTERMINATORS via Angi, got an IMMEDIATE callback from NICO, who was at my door, equipment in hand, within an hour. (YES, he wore a mask) After seeing a constant march of critters for months, there is now one lonely, disoriented guy on the shelf. Nico used a gel bait, put it in corners of that cabinet and many other places, like window sills, under radiators, He sprayed inside and out, dusted the grass with non toxic powder and now I don't have to continue contemplating the sharing of my breakfast with the invasion. Finally. I had read that many people are complaining about ants this year; spring rains allegedly were the cause. If you are fighting ants like I was, call Empire Exterminators. Thanks, again, Nico! And thanks, Angi!"

"In June 2018, we contacted Legend Pest Control from Elizabeth NJ. The co-owners are Karina and Alcides Ramos. We chose them because my husband had met Karina at a Chamber of Commerce meeting and we wanted to support local business. Al came to the house, did an assessment, answered all my questions, suggested a plan, and gave us what sounded like a fair price. Over the next weeks, we received treatment on three separate occasions for our problem. At one point we discovered we had not prepared properly for a particular portion. We agreed that I misunderstand and Al maybe could have explained it different. The problem was corrected before the final treatment. When our treatments were finished, Al told us that we might still see some "straggler activity" but that is was normal. In December 2018, we called Al with definite live activity. He told us to "monitor" and let him know. In June 2019 we again experienced an infestation. We notified Al who said he would come by in three days. At this point we contacted two other pest control companies. We told them our story, and they explicitly said that in December 2018 the problem should have been addressed. They said there is no such thing in this instance of "straggler activity" of live bugs. They both agreed that the current level of our problem was due to the length of time the problem had gone unaddressed. We cancelled our appointment to have Al re-assess and chose to give our business to another company. We also contacted Legend Pest Control asking for a partial refund due to the significance of them giving us incorrect information and not re-assessing when we called in December 2018. We received an email back that was unprofessional, and contained incorrect facts and did not address the chief complaint of their mistake. We responded again clarifying the facts. At this point, Legend Pest Control has chosen to ignore us, not take any responsibility for a mistake they made, and refused any type of partial refund to compensate."

"Our neighbors discovered a rat’s nest in the back yard fence-line between their apartment and ours and additionally a second home for rats by the trash area shared by our whole building. We called Evergreen Eco Pests and were told that they could come by and for $300 they would close any holes up to 3 inches and dust with poison to eliminate the rats. But because there were two areas with rats, the trash area and the one in our back yard, the cost would be $600. They arrived, didn’t close any holes, didn’t dust any areas, and instead only wrote up a report telling us where the rats were (which we already knew) and what felt to me were fairly obvious explanations about how the rats were getting in (i.e. “rear left of structure has a large gap between buildings — this gap is large enough for rat entry”). Rather than setting any traps or dusting, they told us we should have a contractor rebuild our fence so it’s less accommodating for rats. Then they left and charged us $598.81. To their credit, this is, I guess, what we agreed to. I guess there were no holes small enough for them to fill, and I guess they felt there wasn’t a way to effectively dust. But to charge $600 to hand me a piece of paper that tells me where the rats are which I already knew and to still have rats, you can imagine I feel a little gouged. Given that I felt nothing had actually been done and had been charged quite a lot of money, I called to complain and see if I could negotiate. To pay $150, even up to $300 felt reasonable to me. They made the trip, they wrote up a report; they should get paid for their effort. But for nothing practical to have been done to ameliorate the rat issue and to charge the full amount (that double price (!) just because they looked at two sides of the building!) really left a bad taste in my mouth. I was told that’s what I agreed to and that was that. I recognize that they feel they did what they said they were going to do. But I’m definitely unhappy with the service I got. And since they weren’t interested in being flexible and working something out with me, the best thing I can do is turn here."