Best water heater pros near Johnsburg, NY

"Dave replaced our water heater which was connected to our oil fired boiler, with a new electric hot water tank. We had no problems. Very professional installation."

"Were able to quickly replace my water heater and explained all of the work they did."

"My Technician was prompt, courteous and very helpful in explaining what was happening with my system. I will use them for all my heating needs."

"They replace the heater that I had for 10 or 11 years with one that was the same, they allowed me to split my bill, they did the job and they worked with me. Which was good."

"Purchased the deal in the evening on Friday Feb 12, 2016. At time of purchase I advised vendor that best way to reach me is by email or Angie's messaging. Also provided two possible dates in March for the work. Winston responded the next day via Angie's message, and we set up the service date for my  next weekday off, March 2. And I sent him some pictures of the plumbing and street valve. Could not get a commitment on an arrival time, but he called me that morning and advised he had a 9am dentist appointment, and would arrive after that. Showed up with his helper about 1.5 hours later. We could not get the street valve cover off, and thought it belonged to the city, so I made arrangements for Winston to come back today, March 15.
I called the city water dept, and they sent someone over, he said it was not their valve, it was mine and he couldn't touch it, I guess each city is different?.
Anyway, I got the cover off with the help of a saw, a big hammer and a pipe wrench in time for Winston to come back today. We communicated via Angie's messaging in the meantime. Still could not get commitment to arrival time, although I asked for 8am.
Called Winston at 8:15 this morning and he said he would be her by 9:15, arrived at  9:00. We could not get the street valve closed, it was stuck. Not surprised, as it has not been accessed in at least 30 years!. We decided he would put the new valve just downstream of my existing shutoff, and from now on, will not use the old one to prevent further leaks thru the valve stem packing. I also asked him to rebuild the hose bib in the garage adjacent to the main valve, and install heat tape on the pipe before wrapping it (I already had the heat tape, just never got around to installing it. When attempting to replace the washer in the hose bib, the retaining screw broke, so he installed a new hose bib into the old valve body for me. Although I was willing, Winston did not charge extra for the extra trip and the extras I asked him to do.
Overall, I am more than satisfied with this experience. My only complaint is not getting an advance commitment on arrival times. But once I did get a time, he was punctual, even early. Would give an A- on responsiveness if I could. But overall, an A experience!
Will definitely use A REAL PLUMBER again. In fact, we already discussed installing a freeze-proof valve for my backyard hose bib.

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"He was able to quickly diagnose that the water leak from the water heater was a result of a ruptured tank, resulting in the need to replace the entire water heater."

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"Removed my old water heater and placed a tankless water heater without any concerns. Took approx 8 hours to install, they were very clean and professional."

R.A. Plumbing takes great pride in our experience, expertise, quality, and customer service. It is our mission to provide excellent workmanship, and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large, or small the job.

"The yearly service works out to be $50 a month. We've had two water heaters replaced through them because of a fault in them. They're usually very responsive. I like that I can request the service online. The only thing is, I wish that there was a better avenue for emergency services. If something doesn't work right away usually it takes a couple of days to get someone out and sometimes you can't wait two days without water."