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"Did a great job fixing my gas fireplace. Found the problem when no one else could. Reasonably priced. Would highly recommend. I live in the Onondaga Hill area."

"Wonderful work, very reliable and did it in time! I highly recommend Custom Tile Solutions!"

"No they broke my mothers stairs and scratched her floor and I have them on the ring saying that they did it but call after call no response and they where b******* about the sales person the whole time they where there"

"I thought the work was fine. I paid $2450. Not long after work was done I could see new long cracks. I called immediately. I was told by the owner that the new cracks were "not a problem", and that he "absolutely guaranteed" the chimney. Really? Were the original cracks that needed reparging for $2450 "not a problem"? What did I pay them for? Didn't matter because nothing was done anyway. A couple of years later the company called me (wanting to get some business) to make a pitch for cleaning the chimney. I told them no, that I was not happy with the cracks and did not want any further service. The employee was surprised, apparently told the owner and he wrote me a letter. He wrote "these cracks are show up in 50% of parging projects we do and are strictly cosmetic". He wrote that "they are not a structural threat to the long term stability of the job, so we leave them alone". He said "he would be happy to repair them". Really? Nothing was done. Now I called again because water has dripped down the chimney bricks in my living room! Now I was told that was because of a roofing issue, not the chimney. They recommended a roofing company. I call the roofer, he came, he climbed up and checked the roof and chimney. He said "the chimney has a DEEP SERIOUS CRACK. I again called the chimney people and told them what the roofer, that they recommended, had said. I was told that a man would be sent over to inspect it. THAT WAS A MONTH AGO. AGAIN, NOTHING DONE."