Prime Heating and Air, LLC logoApproved Pro
Approved Pro

Prime Heating and Air, LLC

Heating and Air Conditioning Service, Water Heater Service,

About us

2016-2020 Super Service Winners! Owner Duane Carr has worked in the HVAC industry since graduating from Thaddeus Stevens State College of Technology in 1997. Duane started Prime Heating and Air Conditioning to provide Syracuse and the CNY Region with a local, independently owned HVAC company that earns the trust of its customers by doing quality work at reasonable prices. With Duane's commitment to family and community, he's built his business to include his two brothers, Neal and Eric, to provide outstanding service and local community support.

Business highlights

Emergency services offered
10 years of experience

Services we offer

For residential customers, Prime installs furnaces, boilers, air conditioners, heat pumps, control systems, duct work, water heaters, and more. On the commercial side, Prime Heating and Air Conditioning does new construction and retrofit jobs. In addition, Prime is also a 24/7 emergency service provider for both residential and commercial.

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • MasterCard
Reviews
5.0103 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
97%
4
2%
3
1%
2
0%
1
0%

Filter reviews by service

Showing 1-25 of 103 reviews
Mimi M.
Mar 2022
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$100
I called and my timing must have been perfect. 2 technicians showed up 30 minutes later. They put on shoe covers which I appreciate. They opened up the unit and checked the flame and spark. That must have been enough since the unit started working. They checked to make sure the propane was flowing and cleaned the condensation pan. Within 30 minutes after arriving, they were done. I plan to have them come back in a couple of months to maintain the ductless splits for this summer. What they charge for the service is very reasonable given that I had contacted a competitor and received a quote that more than 2x what I paid.

Gail H.
Nov 2021
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
They did Great!

Kevin C.
Sep 2021
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$3,300
We met one of the owners and two techs prior to installation. They reviewed the install together with my wife and I. Questions via phone, text or email were answered promptly. The install was completed when promised and the techs were meticulous. The inside of our home was left spotless, the equipment was perfectly set up and all materials used were high quality. The AC unit was tested and immediately began cooling our home and removing moisture with extremely quiet operation on the outside and inside units. Highly recommend this business.

Dennis M.
Dec 2020
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$216
Went very well.

David S.
Oct 2020
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$100
Great job, arrived on time, competitive price, thorough professional job. Would definitely call again for maintenance, repairs or install.

Kate M.
Oct 2020
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
No blah, blah, blah. Just call them.

Barbara D.
Sep 2020
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$2,000
Great work! Very professional job. Everything completed above expectations. Neat and tidy finish work.
Response from Prime Heating and Air, LLC

"Thank you [Member Name Removed]! We're thankful for your business and the smooth process!"


Hugo R.
Aug 2020
5.0
Water Heater Service
Yes, I recommend this pro
Very professional and very prompt. Got an estimate on Wed, which was very reasonable, and work was completed on Friday. Would definitely use again and recommend to any one that needs this type of work.
Response from Prime Heating and Air, LLC

"Thank you! We're thankful for customers like you and are glad we could assist with your water heater needs!"


Lawrence B.
May 2020
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$10,400
House has base board (boiler) heating system and wanted whole house AC. After consulting with Neal/Duane choose a Bosch 2 ton AHU w/35k inverter. Also had them add a surge protector because of the frequent power surges/outages in the area I live in rural area (Oswego county). Duct work needed to be installed which added to over all cost in materials and labor. Another factor was I had them add in the heating section of the system as the cost was minimal to the over all cost and now have a backup heating system. Work was done timely with little interruption. All was cleaned up afterwords and Duane did a little touch up work on the sub-contracted duct work. Used a Smart thermostat for the installed heat pump and later replace the boiler thermostat w/ a smart thermostat as well which allows me to control/monitor all heating and AC systems remotely. Very glad and satisfied I went with Prime Heating and Air .
Response from Prime Heating and Air, LLC

"Thank you for the kind words, we're glad we could assist in your HVAC needs and are thankful for your business!"


Joan R.
Mar 2020
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
He found the problem that the last man didn't!
Response from Prime Heating and Air, LLC

"We’re happy to get you taken care of!"


Stan N.
Nov 2019
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$3,200
Very well, left work site clean all working as required. Good job
Response from Prime Heating and Air, LLC

"Thank your for your business and kind review!"


Christine K.
Nov 2019
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$80
went well, need new furnace, can't afford it

Sharon W.
Oct 2019
5.0
Water Heater Service
Yes, I recommend this pro
$300
Excellent. Very professional. Identified need for new burner. Will set up appointment soon.
Response from Prime Heating and Air, LLC

"Thank you for considering us, we appreciate your business!"


Bill Y.
Oct 2019
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$89
It went great! Brad was punctual, friendly, explained everything he did, and was done sooner than he estimated. Brad called me 1 hr 45 min prior to my appointment time to let me know he had a cancellation and asked if he could come early to get the work done. I work from home, so it was no problem to have him come. He came at the new time he promised. Pricewise, they are more than fair - one of their competitors had a coupon "special" that was $99. $89 was Prime's normal price for furnace cleaning. Here is what Brad did for the Furnace Cleaning - - Tune and clean a Lennox gas furnace, - Ran initial heat check and powered off the unit, - Tested the ohms on the hot surface igniter and received a reading of 35.8, - Removed front burner chamber plate. Extracted and cleaned the flame sensor with steel wool. - Removed high limit and inspected the heat exchanger, - Inspected the customer supplied air filter, - Vacuumed out the filter housing, the blower compartment, the burner chamber, all around the outside of the unit, - Inspected all vent piping for signs of wear and deterioration, - Turned on power and ran unit in heat, - Tested the millivolts of the flame sensor and received a reading of 2.3, - Tested the safety by disconnecting the pressure switch, - Performed a courtesy gas leak check, I bought a water heater from Prime last year and was really pleased with that installation, too. Thanks Prime!
Response from Prime Heating and Air, LLC

"Thank you for you business, we appreciate it!"


Jessica C.
Aug 2019
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
Prompt and courteous. Showed me items that were not right with the intake and exhaust pipes. Would definitely hire again.
Response from Prime Heating and Air, LLC

"Thank you for your business, we appreciate it!"


Val G.
Jul 2019
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$226
Excellent!,
Response from Prime Heating and Air, LLC

"We appreciate your business!"


Irene B.
Jun 2019
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$1,000
Perfect ! Neil was great. So good I sent him to my daughter's house to give us an estimate for AC and a hot water heater !
Response from Prime Heating and Air, LLC

"Thank you so much for the review and referral!"


Brenda R.
Nov 2018
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$172
Antonio arrived and explained everything in detail. Quickly diagnose the source and told me how much it would cost, Also let me know that it was in still in warranty and the i would only had to paid for the service, the other company that had looked at it never mention anything about this. I agree to go ahead with the service and had it running in no time. Professional and well matter will definite hire for any other service needed they are great!!!

Rich T.
Aug 2018
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
Excellent service Prime team punctual and able to get over to the house with 24 hrs during a heat wave
Response from Prime Heating and Air, LLC

"Thank you [Member Name Removed], glad we could help!"


Ronald R.
Aug 2018
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$4,400
Wonderful. Neal came right out to give me a estimate the day after I called him. I contracted them on 7/20 and they we here 8/1 to install it.The install went smoothly. They know what there doing. They cleaned up after themselves and left evertthing spotless. Great company. Small compared to the other I contacted but bigger is not better.
Response from Prime Heating and Air, LLC

"Glad to hear everything went well and you're enjoying your new ductless system!"


Jessica F.
Jul 2018
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$130
Antonio was considerate and respectful! He did a wonderful job and found the problem and solved it quickly! I was very happy with the service and relieved that it didn’t cost an arm and a leg! I was also happy I was able to be seen that day, expecially during a heat wave where I’m sure you were very busy! Thank you for your help!
Response from Prime Heating and Air, LLC

"Glad we could get you up and running and keeping cool!"


Bill Y.
Jul 2018
5.0
Water Heater Service
Yes, I recommend this pro
$908
Wonderful experience! I called Duane Friday late afternoon when my Water heater wouldn't start. He gave me some pointers over the phone on things to try. The other vendors I called wouldn't even want to try to repair the Water Heater. When nothing worked, I called Prime back for them to come replace the water heater. Duane gave me an approximate cost of $900.00 for replacement, $200 BELOW the others I called. I also used the Angie's List coupon for an additional $25 off. Neal called back - we scheduled it for Monday morning first thing. Monday Morning @ 8, I got a call from Neal saying they were coming over between 8:30 & 9. Just after 9AM, Tony showed up Neal came over a little later to assist Tony for a while. Both Tony and Neal were superb in their politeness and professionalism. The work got done in about 3 hours, due to a run out to Home Depot for a couple parts. The Water Heater works GREAT. I would hire them in an instant for any needs. Awesome service!!!
Response from Prime Heating and Air, LLC

"Thank you for your business!"


Lorrie S.
Jul 2018
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
Prime gave me the best price and came the same afternoon that I called. The guy did as much as he could to fix my A/C but it had to finish thawing before he could determine what had caused my unit to freeze into a block of ice. before i could even call him to come back the next day, he called me to ask if i wanted him to come within the hour to complete the job. everything's working fine now, and we know exactly what happened to cause the unit to freeze up, and we know what to do for routine maintenance. Thank you, Prime!
Response from Prime Heating and Air, LLC

"We were glad to be able to get you cooled down during that heat wave!"


Ethan R.
Jul 2018
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$3,669
After a few minor glitches with financing, Duane and Neal were completely professional, on time, did excellent quality work, cleaned up thoroughly and left us with a beautiful wall unit that works very well. Will definitely work with them again!
Response from Prime Heating and Air, LLC

"Thank you for the opportunity to work with you!"


Joe P.
Jul 2018
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
Very smoothly. Repair work completed in a timely manner
Response from Prime Heating and Air, LLC

"We appreciate your business!"

Showing 1-25 of 103

Licensing

Bonded

Insured

Licensed*

Trade License Number

9265C

Trade License Expiration

07/25/2025

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Prime Heating and Air, LLC is currently rated 5.0 overall out of 5.
Monday: Open All Day Tuesday: Open All Day Wednesday: Open All Day Thursday: Open All Day Friday: Open All Day Saturday: Open All Day Sunday: Open All Day
Prime Heating and Air, LLC accepts the following forms of payment: American Express, Financing Available, Check, Visa, MasterCard
Yes, Prime Heating and Air, LLC offers free project estimates.
Yes, Prime Heating and Air, LLC offers eco-friendly accreditations.
No, Prime Heating and Air, LLC does not offer a senior discount.
Yes, Prime Heating and Air, LLC offers emergency services.
Yes, Prime Heating and Air, LLC offers warranties.
Prime Heating and Air, LLC offers the following services: For residential customers, Prime installs furnaces, boilers, air conditioners, heat pumps, control systems, duct work, water heaters, and more. On the commercial side, Prime Heating and Air Conditioning does new construction and retrofit jobs. In addition, Prime is also a 24/7 emergency service provider for both residential and commercial.

Contact Information

6780 Northern Blvd, Suite 204, East Syracuse, NY 13057

Service Hours

Sunday:Open All Day
Monday:Open All Day
Tuesday:Open All Day
Wednesday:Open All Day
Thursday:Open All Day
Friday:Open All Day
Saturday:Open All Day
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