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"Bait and switch. I obtained multiple quotes for my foundation. Dalinghaus Construction quoted me 19 piers to stabilize my home. I questioned why their competitors were quoting me over 30 piers; and they reassured me I was being over quoted by their competitors. Long story short, I went with Dalinghaus. During construction, a rep (David F) came by to drop off some tools and found that 19 piers would not be enough. They said I needed 14 more piers (totaling 33– same as their competitors). I’m stuck because I cannot leave my home half stabilized. No other reputable company would complete the job if another company started it. I was obligated to move forward with Dalinghaus. No one called to apologize for the misstep. They invoiced me and could care less how much this would affect my family. They proceeded to install14 more piers but left 14 large holes— they said backfilling was not part of the scope of work, while the original 19 were backfilled. Insanely strange why they think I wanted 14 large holes at my home. So this is where they gave me a “discount.” They backfilled the holes for free. Free? It should be included in the work. All in all, why do I have to pay for a mistake of this magnitude? I’ve tried to work it out with them peacefully but they have not provided me anything that would make this right. Only excuses why they should not compensate me. They have no integrity. They only care about their reputation at this point (they want my bbb review taken down). I would like to be compensated for the 14 additional piers that were missed from the original quote. 14 additional piers is a completely new job, not a “new work order.” They are the professional and should have done a more thorough assessment to provide me an accurate quote. Their competitors seemed to have done so but I was sadly duped by Dalinghaus. They baited me in and switched the price after the work started. $38k is a lot to lose. I have 2 small children and a home that needs to be completed. Ps. I’ve been waiting over 2 months for a resolution."

"Richards has done a lot of work on my manufactured home in 2022. Overall, I found Richard to be responsive, reasonably priced, flexible, thorough and concerned about the details. I worked with two main crews, and both crews were very good. We're just about at the end of the projects, and I would recommend Richards to anyone. Thank you for making my place look new, like you said it would!"

"Firstly, the quality of the work seems fine. I was assured this company could handle the insurance issues confronting me and this turned out badly (0 insurance payments). To be fair, I suspect there was management turmoil and an effort to expand that affected my experience. The cost greatly exceeded the first verbal estimates greatly. Work was done prior to insurance adjusters having the opportunity to see the proposed repairs. The two biggest gripes I have is a claim that they lost 160 hours of labor they paid for, and the use of unauthorized "emergency" plumbing repairs. Anything like this needs authorization prior to work being done -I think they would agree-. This additional billing was presented at escrow close (the property was sold) and wound up being more than the equity in the home (Las Vegas). It was very hard for me to follow their billing methodology. In addition, the tub surround in the master bath needed repair. When the Project Manager personally inspected the patchwork he said he did not like how it turned out. He directed the repair of the rest of the surround and said, "it would be on him". I think I ended up paying for that because it was an undocumented conversation. Cost was over 34,000"