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"I reached out to Dr. Drip Plumbing and Heating after noticing an unusual smell around my HVAC system. Nick, the owner, personally came out to address the issue. His service was prompt, professional, and thorough, leaving a strong impression. I was so impressed with the initial visit that I decided to sign up for their maintenance plan to service both my HVAC system and hot water heater. However, what began as a positive experience quickly deteriorated. During the routine maintenance visit, his technician inspected both systems and informed me that everything was functioning perfectly. The initial maintenance report even confirmed that my system was performing smoothly without any issues. A few days later, I started noticing a loud, persistent noise—a combination of rattling and whistling—from the HVAC unit. Concerned, I contacted Nick immediately. At the same time, I also had a minor issue in my kitchen: I had accidentally bumped the water valve, causing it to shift slightly. Nick arrived, adjusted the valve with a quick fix (it wasn’t leaking or causing any serious problem), and inspected the HVAC system. I explained the noise, but he dismissed it, claiming it was “normal.” He didn’t open the unit or conduct any further checks beyond examining the filter, and I was charged $100 for the visit. As someone who has lived in this home for over three years, I knew something wasn’t right, but I trusted his expertise. Two days later, I woke up to a freezing house. My thermostat notified me that my HVAC system had been attempting to heat for hours without success. I contacted Nick again, and to his credit, he responded promptly. He asked me to check the error code displayed on the system, which read “code 3,” indicating a switch error. He dispatched his technician, the same one who performed the routine maintenance. During this visit, I brought up the whistling noise again. After the technician fixed the ignition issue, I inspected the system further and noticed that the whistling noise was still present. Upon closer examination, I found that the plate box on the HVAC system had not been properly sealed, leaving a gap where air was being drawn in. When I manually pushed and sealed the plate box temporarily, the whistling noise stopped entirely. I quickly alerted the technician, who confirmed the issue and fixed it properly on the spot. This discovery raised a critical question for me: could the improperly sealed plate box have caused the ignition error in the first place? If so, this points to a clear lack of quality check during the initial maintenance visit. The oversight not only caused unnecessary inconvenience but also led to additional charges that could have been avoided with a more thorough inspection. The technician’s final fix resolved the noise and the system began operating normally, but at this point, I had been charged an additional $230 for the visit, bringing the total to $330. While I appreciated the technician resolving the issue, the lack of accountability for the oversight that caused the problem left me deeply dissatisfied. When I tried to address these concerns with Nick, his responses were dismissive. Instead of focusing on the issue at hand, he made a remark about my business, implying that I was seeking free service. As a business owner myself, I understand the importance of managing customer expectations and delivering value. This is not about the money—I willingly pay for good service. It’s about accountability and ensuring your team’s work meets the standard you promise. Redirecting the conversation to irrelevant personal comments instead of addressing legitimate concerns was unprofessional and undermined my trust in his ability to take responsibility for his team’s work. Nick also deflected by claiming my HVAC system was “outdated” and built in 2008, which was incorrect. My home is part of a new development constructed around 2014, and the initial maintenance confirmed that my system was functioning perfectly. His inaccurate statements and dismissive tone only added to my frustration. Customers should not have to pay for errors caused by a lack of quality control, especially when those errors result in additional charges and unnecessary stress. Nick’s failure to acknowledge the technician’s oversight or offer a meaningful resolution was disheartening. Instead of addressing the root cause of the issue, he deflected, focusing on the age of my system and emphasizing how “reasonable” his rates were. None of this changes the fact that the problem could have been avoided with a more thorough initial inspection. As a board member of my homeowner’s association, I had initially considered recommending Dr. Drip Plumbing and Heating to my community. However, this experience has changed my perspective. While their response time and initial professionalism were commendable, my overall experience revealed a lack of accountability and a dismissive approach to valid customer concerns. Trust is built on transparency and fairness, not deflection and avoidance. Unfortunately, I cannot recommend their services based on my experience."

"It went very well and I will hire this company again. I was very happy with the service and work they did for me."