Get matched with top sump pump installation pros in Rye, NH

"Topic is a home water supply Shallow Well which operates with a shallow well jet pump + pressure tank installed in the basement. I had been collecting parts over the summer, as I knew the original to house jet pump would go out soon some day and with covid parts are hard to get quick, so started collecting ahead of time. Glad I did as the pump started leaking, from the housing. Replacement needed. Not an emergency but time to get it replaced. Was a ticking clock as it also looked like the pump was twisting putting stress on piping as original owner did not mount it and other fittings had large amounts of corrosion on them. I supplied these parts for the job: new 1hp jet pump, 44 Gal. pressure tank with T package, water filter housing, brass fittings, brass check valve, brass ball valves, 1" copper pipe and some copper fitting, and 2x10 pressure treated board to mount the pump/board to the floor with concrete anchors. Called up Sila on 10/14, master plumber Dave was available on 10/16 to come quote the job of installing what I supplied and misc. parts still needed. Talked with me and received my requests for specific design wants and he supplied his opinions & additional ideas and other options like wall mounting of water filter, sensor shutoff option and different water filter all together and we worked out the plan, did not do the different filter or sensor though. Talked about brass pipe and fittings at the pump up to the pressure tank and we agreed what I had purchased was good and would last a lifetime, vs copper all the way which would still last a long time. Quoted $2800 with water filter bypassing and $2600 without the water filter bypassing. Job was scheduled for 10/22. Quote was high level line item as listed here. Came a bit late on 10/14, due to an emergency call, no big deal Dave called to let me know. Was on time for installation on 10/22, 7:30am. Two workers on Job (Dave + 1, sorry I’m horrible with names +1 was an electrician and was helping Dave) Job took ~ 8 hours to finish. What was not able to be completed: Was not able to replace old original check valve. Well started to suck air when old was started to be removed, confirming there is no foot valve on the line or a broken one, so old check valve was kept. Concern was not being able to recover from air going down the well pipe causing priming issues. At this point the job would require a well expert and was not able to be replaced by Sila. What part of job was mis-understood: Mounting of jet pump to board/floor. Ended up missing the concrete anchors to start and installing after the fact with a different method. Made it more difficult to mount the pump and did scratch the rust proof paint. But it got done. Nice and sturdy. What was complicated on the job: Something that should have not been an issue at all went wrong. I had purchased 1” brass unions. There were two unions installed. One was found to be causing leaks during the initial job installation. This caused extra rework during the initial job. After job completion and area dried with a fan, it was found that both unions were leaking. The original one that had issues in the initial job and the 2nd one. One is pre pump and one is post pump. Called Sila office on 10/23 and told them what was happening, Dave’s earliest availability to come back was was 10/26. He was on time on 10/26. Dave stated that 1 union was giving trouble and replaced it with one spare that I had also purchased. When looking at the 2nd union again he was not able to get it to seal and he made the call and changed the design to direct copper connection and no union, I did not object as at this point just wanted the job done. No More leaks on that location, but also no ability to easily break the connection for future maintenance. When left no leaks. However, after using water for a while the 1st union started leaking again. Texted Dave direct with a picture and said he could return on 10/28 and I requested him to bring a union from his supply. Arrived when he could with ~ 1hr notice and replaced the union with one of his. When looking closer at the issue unions that I had purchased it was found they were cracking. Summary: I’m a novice in pluming, reason for calling Sila. I wish Dave would have noticed the poor part / crack issue and replaced unions from his stock on day 1. I was trying to save time by collecting parts over time and ended up causing issues. Dave knew he was working with brass and seems like he did not have backup stock on site incase of issues. Wish he did as I’d have two unions… and he would not have had to come back twice to repair the leaks. The call was made to not use the brass ball valves I purchased so it was clear that my parts were recommended to use but not absolute. Overall Dave and team did a great job, it’s clean, organized, valves and drain spickets installed nice and logically, filter is at good height, job completed like I asked and planned with Dave, except for the above jet pump mounting, union issue and check valve replacement discussion above here. Dave and team was professional and focused to get the job done. Thanks Dave for your hard work. Reason for Rating: I am giving this job an A rating based on the end result, Sila stood by the workmanship and resolved the issues that arose. That is a sign of a great company. If I would not have supplied the couplers that issue would not have happened ultimately and the check valve & well priming issue was just out of reach and would have required a well specialist to complete. The pump mounting was probably just lost in the large amount of details we had discussed, again it is mounted sturdy."

"Just purchased home,and second day in heavy rain caused pump to fail. Called andin less than 3 hours I had them at my house with a replacement pump and installed. They stayed till basement was cleared and said they would return in the next day to finish job. Showed up on time as scheduled and finished beyond my exspectations.i cannot say enough about this company. Truly deliver what they promise. From sales staff to the installer. Also a courtesy call back to make sure I was satisfied. This is the go to company for any of your basement needs."

"Did a fine job - basement is dry. Overall an excellent experience. Had one issue with their electrician who didn’t read the plan and installed to the wrong box -"

"The problem was a simple fix which was completed in a few minutes. I was impressed at how quickly I got the appointment and when the plumber was running late, I got a phone call letting me know when he would arrive. I would hire this company again."

Welcome to Easy A's Plumbing & Heating, LLC. We are excited to exceed your expectations. As experts, we will handle your needs with the high quality expertise that your home or business deserves. We offer competitive prices, and customer satisfaction is our number one priority. Call us now!

"Very reputable company, and they did a great job of installing drainage basement system for me."

"George was wonderful to work with in the planning phase, very responsive, he answered all my questions as we discussed the install. I sent him photos of where the system would go and and he confirmed it would be a good fit. He arrived promptly on the install day, along with Dave who was also great, and they put in the system. About a half hour after they left, I discovered a leak from a small copper pipe and called George. He came right back to fix it which he did, but we realized it was not his work. Someone else had put in that section of copper tubing incorrectly. George was very kind and accommodating and fixed the problem. He and Dave were a pleasure and I really appreciated it and I would absolutely hire them again."

"The plumber Michael Rosander is a nice and easy to work with pro, his response is quick and provide plumber service in timely manner."

"We were very pleased with the communication and the outcome of our project. We have an old home with some older piping. Finding someone that works on steam boilers is tough. When they looked at the install, they explained what needed to happen clearly deand unrstandable."

"Todd was excellent from the first day he came to look at the job until the completion of the bathroom.  Lots of attention to the details.  As this is our only bathroom, we needed to be away from the house while the renovation was completed.  Todd, and his team - plumber & electrician worked extremely well together to meet the time crunch so when we returned a week later the bathroom had functional plumbing and the final details were finished up within a few days.  The tile looks great and the finish work is very nice!  I would recommend Todd in a minute!  He was very professional, worked very neatly!  and went over and above the call of duty when we realized I had ordered the wrong size shower rod.  He made an extra trip to get a temporary one installed so the shower was available for use when we got home. Very nice job, best experience I have had with a contractor, ever!"