Get matched with top water heater pros in North Conway, NH

"Rider Home Improvement did a great job with our cabin portico project. We wanted to cover our front entry steps with a small exterior addition to protect the steps and keep the entry free of snow and rain. The cabin is rustic, so we wanted rough sawn cedar and stone bases to keep the look of our log cabin. Craig Rider was extremely good about being pro-active, following up promptly, and showing up when he said he would. We had a few sub-contractor and weather issues that impacted our schedule, but Craig kept us on his radar and made our small project a priority. We had a few concerns about material quantities, measuring, and overall design aesthetics, but with continuous in-person conversations, we achieved what we set out to achieve. Craig’s pricing was fair and transparent. We enjoyed working with both Craig and his son, David, and are very pleased with the final project."

"Long Home did an awesome job installing my new shower, vanity, and bathroom floor. It looks beautiful!"

"I signed a contract on the first week of June to have PIC Home ?Pros? remodel 3 bathrooms. They stayed for a week in the middle of September, and stopped coming, leaving a vanity in one bathroom, and a shower door in another bathroom completely uninstalled. On the last day here, I was told shower door still has not been manufactured yet, but would take a couple of weeks. They told me that it would cost $150 to have them come back to finish installation, even though contract was for them to complete the work. They ignored my emails to them, so after waiting for 3 weeks and receiving response to my email, I called them, and was told that the shower door is not ready, and even though it?s been 4 months since it was supposed to be ordered, there is still no ETA. I asked that they come back to install the vanity, since we still have no sink in one bathroom. I was told that would cost another $650 to come back and install it. They will work until they are paid in full, then abandon you. "

"Company was very good to work with. Great with communication. Needed the job done quite fast and they were able to squeeze me in to get it done for when I needed it."

"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says: should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral, and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is a hostage. Even Air b and bs offer full refunds on deposits within just a few days of their arrival date. 3 days to cancel with service not scheduled for 6 weeks out, Come on man. No materials were used. No service workers time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and the allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control over how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I did not spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed nice enough. No answer. No callback. I will never seek out their services again and I will actively discourage others from doing so but, based on my experience, I expect they do not care."

"I was very impressed working with this company. Communication was superb right off the bat. We went over the job in detail, and it was completed perfectly. The company is very professional and pays attention to every detail. The price was good too! They also cleaned the area thoroughly and my property looks exquisite. Hire this company with confidence. Thank you!"

"Quick and helpful"

"He started great, but went down hill. 5 months to install a new heating system after being told it was 5-6 weeks.I was told he had no idea when he could finish because he started a 92 unit condominium project. On another project they installed an HVAC system with no control board. Lied to continuously about dates. We paid in advance for the work and found out afterward that he fired half the staff (I now know why.) Rather than be upfront about the issues he was facing we told lies. Very frustrating and found Devin to talk like an excon. Say one thing and do another with a very straight face."