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"Ryan is very responsive, but a lot of the details (trim, corners, clean up) in the the job were poorly done for the tiles and carpentry. There were some significant mistakes around executing the asked for design that ended up causing delays and costing more money. If you hire him, you should check his crew work routinely so mistakes can be corrected. He is really good at fixing the mistakes while the job is ongoing. Unfortunately, I have been finding things a month later and fixing them now would be cost prohibited."

"We used DreamMaker Bath & Kitchen earlier this year to put in a new bathroom in our basement plus do a minor remodel (countertop replacements) on all of our other bathrooms to match the new one. I have to say, we couldn't be more happy with both the end result as well as how DreamMaker approached the entire process from start to finish. The DreamMaker team were really friendly, professional, and responsive from day one until, well, weeks after they'd finished when we had some questions about care and maintenance. They were very transparent with their pricing up front and also provided a complete product list of everything they had installed. When they were working inside of our home, all of the workers that came to visit took immense care. They did a fantastic job in covering up all of our carpet they were walking on, covering up the floors and other surfaces in our bathrooms that they were working in. They kept everything really clean and we were impressed at the attention to detail (the DreamMaker team found minor imperfections that the wife and I missed to correct in the final walk through, far more critical of their own work than we were!). I only have one complaint. They did such a good job with the new bathroom in the basement, it makes our master bathroom look bad!!! (Good problem to have in the end) Pricing wise, we had gotten quotes from multiple vendors earlier on in this process. Considering how top notch of an overall project experience we had, I can pretty happily say that none of them came close to matching the value DreamMaker brought. We will certainly be looking to them in the future for any other projects! (Pictures are just of the new basement install, they also put that black countertop in our other bathrooms)"

"This job went extremely poorly in many different areas. Although we wanted the job to begin on a Monday, the owner emailed me and told me the job had to be moved so as to start on Thursday of the same week, Imagine our suprise when the subcontractor called on Monday and wanted to start the following day - Tuesday! Since we had made other plans, we kept the original start day, The job was bid so that we would provide all materials except for the tub. On the day the subcontractor called asking if he could start the job early, I explained we had most of the materials on hand. The fact that we were providing all materials became an issue during the initial phone call and he stated he did not understand why the job was bid this way and why we would want to be responsible for providing the supplies. When the subcontractor arrived on Thursday to begin the job, this was still an issue with him. So much so that he proceeded to argue with my wife over why we were doing this and that by doing this we would hold up the job (remember we already had 90% of the materials on hand and in the garage so he didn’t even have to pick them up)! He also stated that when he purchased supplies, the increase in price that is passed onto the client is standard in the industry and allows him to pay for his insurance and tools consumed on the job. At this point I had to step in and tell the subcontractor that the discussion would stop immediately or he would be taken off the job. I immediately called the owner and told him that his subcontractor had proceeded to get into an argument with my wife about how the job was bid and his displeasure that we would be providing all materials. I received an email back from the Bob’s ops guy asking for us to allow their subcontractor to buy his own supplies. I of course said no as the job had already been bid with us buying the supplies and the fact that the subcontractor had already stated he did not want to use the flooring adhesive required by the manufacturer to maintain the product’s warranty, did not want to use the grout required by the manufacturer, etc and that he would charge us more than the products cost in order to cover his insurance, expenses, etc. i also explained by us purchasing supplies we would ensure the materials purchased would be what we wanted and would ensure contractor grade materials would not be substituted that could violate the manufacturers requirements. Despite the already mentioned issues, neither Bob or another employee conducted an inspection to validate the quality of the work! In our case, we had purchased custom cabinets for the job. We provided the sub with plans depicting the dimensions and placement measurements and even pictures of the products so it should have been a fool proof installation. I was shocked when I checked on the job and although the mounting hardware was present, a shelf was missing from the cabinet. Imagine my suprise when the subcontractor told me that the shelf was secured to the top of the cabinet and he couldn’t get to it as he had already mounted the sink top. So in addition to having to obtain another shelf (custom so delaying completion of the job by at least 6 weeks), brushstrokes in the trim painting are noticeable, the door trim doesn’t come close to matching the existing door, a shelf was significantly not level and a nearby stained door had had paint slopped onto it. A final qc would have hopefully caught these issues. Overall a very poor job and I would not recommend using this contractor."

"I’m very pleased with our basement renovation and I will hire them again for the next project. Brad and his team were phenomenal to work with and they helped us design a living space that was a perfect fit for our needs. The price quote was broken down really well so we knew exactly what the costs were and where we could go higher or lower depending on what we wanted. The renovation added almost 700 square feet of comfortable living space that is well lit for reading or games or can be darkened when watching movies on the big screen. They even incorporated built-in shelving that enhances functionality of the space while giving it unique character. The project ran about 11 weeks, but that included several busy holidays and they were very transparent about other commitments. Renovations this large are bound to hit snags, but their excellent communication and proactive nature meant the issues were small and resolved quickly to our satisfaction. Everything stayed on budget with no surprises. We did framing, electrical, drywall, flooring, insulation, cabinetry, plumbing (bathroom), and paint. We will definitely hire Lasting Improvements again."

"They do excellent work for projects big and small. They are very timely and cost effective."

"They were very good and I will recommend them to others."