Brush & Roll Painting

12.1.21: Still no reply to the email I sent to owner Fri, 11/19/21 - 12 days later now; after waiting (7) weeks and losing precious time when we could've found someone else to complete the job: Hi Bill, I stopped in today. Was hoping to talk with you in person, so you could hear my tone and that it is truly conversational and respectful - which cannot be heard in typed words. We've run out of time waiting to be put on the schedule - I initially spoke with Jaydon the end of September, during which he stated he believed we could be on the schedule by the end of October, 4 weeks later; for which that seemed a feasible amount of time to wait. I was also told that as soon as we paid a deposit we would be put on the schedule - I paid it within minutes of receiving the invoice from Jaydon after another call I placed inquiring about when we could expect to receive the invoice. I was then told once we had a color match approved we'd be put on the schedule; I bustled on down there dropping off a door for the match. Picked it up soon after being informed it was ready, but it was not the right shade. A new match was made within a day or so, and I bustled down there again to pick it up and confirmed when I got home it was pretty darn close; Lauren then confirmed back to me the next business day that it was as close as she could get, so I sent an email immediately to you confirming it was approved - that was on 10/25. It will be (4) weeks next Monday, since I approved the match. I've tried not to be a nuisance, and only check in periodically 1 1/2 - 2 weeks, so y'all can focus on getting work completed and get to us faster, but also to ensure we were not forgotten since we are a small job. I've received no follow up at all to that 10/25 email, nor to the call I placed to Jaydon a week or so later; begging to be put on the schedule with Thanksgiving quickly approaching. On the other hand, I've received 2 emails in the last week from B&R drumming up new business, with the 1st one on 11/9 stating something to the affect of "Spruce up your living room for the holidays...." I had to chuckle, because I thought, "I'd like to just have our lil kitchen moulding completed by the holidays, how are new jobs of bigger caliber going to get done in time?"... I then received yet another advertisement email from B&R just a few days ago on 11/16; but still no follow up to my email from 10/25 or to my call with Jaydon thereafter asking when we'd be put on the schedule. We are at 7 weeks now since I first contacted B&R - very precious time lost that perhaps someone else could've fit us in sooner. We chose B&R because Jason Bailey, the carpenter we are working with, recommended you to us. We understand you're busy, however we don't deserve this and have met every criteria very promptly, which was asked of us along the way. Thus, we ask of you to keep the deposit - we'll call it a "color match consultation"; but, please share the color match formula with us via email here, as an extension of a "we apologize for the inconvenience of such a long waiting period" gift to us, since Lauren did a very good job with it; so I can purchase the paint and complete it myself. Sincerely,

Company came out fairly quickly to provide a quote once I requested one unlike some businesses on here that either didn’t respond to my message or never showed up after speaking with them on the phone. It took them a little while to actually perform the work because of a lot of rain, but it was worth the wait. Deck turned out really nice and I would use Brush & Roll Painting again in the future.

Here is the message I sent Brush & Roll, thanking them for their work: We have a fireplace, banister, and stairway handrail that were painted and/or stained improperly by a previous company. The woodwork was stained golden oak originally, then improperly painted white (by another firm) and stained the wrong color. We have had several contractors visit that deferred these items citing that we should contact experts in that field to fix the mess. We had a couple friends recommend your business. In truth, they stated your business wasn’t the cheapest option. However, they were confident in your firm’s abilities and said it was the best value. WORKER came out (name concealed for privacy). This guy was amazing. First, he spent a bunch of time taping-off to protect areas behind the work area. That was a nice change from the original painters that got paint residue over much of our basement. He was respectful of our house, offered to touch-up the previous contractor’s other mess-up, and was even sensitive about us placing our cat in isolation for the day. I wish he also did carpentry, electrical, and oil changes – we’d hire him for everything. In hindsight, we would have saved money by hiring your group in the first place. We’re now wiser for future projects. Hopefully, someone can benefit from our hard-earned knowledge. As a followup, my wife was at work during the work. I texted pictures to her and the level of contentment in our house rose dramatically.

Very easy and good work

Excellent workers, excellent work. Cleaned-up each day. Prompt, professional, best you can get service.