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Toilets questions, answered by experts

It is safe to flush the toilet even if the pipes are frozen, and this may even help clear out the pipes. But if the supply line is frozen, the toilet won’t refill itself until it’s thawed out. You can still flush by pouring water into the tank to refill it.

A wax ring can often last the entire lifespan of a toilet, which is typically 20 to 30 years. However, it may need to be replaced sooner if it becomes damaged. Signs that your wax ring needs replacement include bad odors or leaks coming from the base of the toilet. The wax can also dry out, flake, or crumble if the toilet was not secured correctly upon installation or has become loose over time. If you notice your toilet wobbles, it's a good indication that the wax ring may be compromised and should be inspected to prevent leaks.

To test for toilet leaks, use water coloring in the water tank and see if the water slips into the bowl from the tank. This test will indicate if there’s a problem with the flapper or refill tube. You can also put water coloring in the bowl of the toilet to see if there is a leak there. If there is, you should see the colored water on the outside of the toilet bowl or on the floor. 

Most toilets have a 12-inch rough-in or hole, but some have 10- or 14-inch holes, which means that not all toilets fit all setups. Knowing how to measure the rough-in is essential, so you purchase a toilet that fits the existing drain hole. It can be costly to have the rough-in moved, and most stores don’t accept toilet returns.

On average, it costs between $150 and $300 to fix a toilet that’s leaking at the base, including supply charges. If the flange is intact, the cost is between $150 to $200. If the flange needs to be replaced, you can expect an extra $50 or so. The actual price will depend on the hourly rate your plumber charges.

The Mullen, NE homeowners’ guide to toilet services

From average costs to expert advice, get all the answers you need to get your job done.