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Toilets questions, answered by experts

Your toilet handle might not come back up if the nut is loose or the bolt threads are stripped. Try to tighten the mounting nut and wrap plumber’s tape around the handle bolt to fix stripped threads. It’s possible the handle was improperly installed. If that’s the case, you can use the instructions above to correct the handle’s position. 

No, your toilet tank should not empty completely when you flush. Although the water level will dip a lot after you flush, it shouldn’t be totally empty. If your tank is empty, you might have issues with your fill valve, float ball, or toilet trip lever. You should check all of your toilet parts to ensure they’re working correctly and make any necessary adjustments.

You generally cannot replace a 10-inch rough-in toilet with a 12-inch model without making significant plumbing updates. A 12-inch rough-in toilet will not fit a 10-inch rough-in space because the floor drain is in the wrong position. To accommodate the larger toilet, you would need to move the drainpipe, which could cost between $0.75 and $30 per linear foot, plus labor. In most cases, it is more cost-effective and simpler to purchase a new 10-inch rough-in toilet. However, it is possible to install a 10-inch rough-in toilet in a 12-inch space by using a longer connector.

While you shouldn’t increase the flow of your low-flow toilet by adjusting the water level in the toilet bowl set by the manufacturer, you can make the flow as efficient as possible by ensuring the rim jets under the rim are unobstructed. To do this, use a mirror to look under the rim and scrub them with a toothbrush or a small wire to clear any debris stuck in the holes. You can also watch for leaks, make sure the internal components are in good shape, and replace them if necessary.

If you notice water leaking down the side of the bowl or tank and you don’t notice any cracks in the porcelain, the odds are that it’s condensation. If you notice water around the base of the toilet, this points to a leak. Check for loose bolts. A sewage odor may also indicate a broken toilet flange.

The Gordon, NE homeowners’ guide to toilet services

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