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If your toilet won’t stop running, you might have a bad fill valve. This may be the case if the valve has calcium or debris buildup, is cracked, or shows visible signs of wear and tear. A bad fill valve may also be the culprit if you’ve already checked the flapper and chain and adjusted the fill height to no avail.

To drain a broken toilet, place towels or plastic sheeting around the base in case of splashing or overflowing. Next, shut off the toilet’s water supply, usually via a valve on the wall behind the toilet. Begin flushing the handle to remove as much water as possible from the tank and the bowl. Don’t flush the toilet if it’s clogged, though. From there, use a large sponge to soak up any remaining water and wring it over a bucket. 

It is okay to use a drain auger on a toilet, just make sure you are using the correct tip size. The auger is a plumbing snake with a protective sleeve to protect the porcelain toilet bowl from getting scratched. Using too large of an auger can cause the snake to loop back and damage the inside of the drain and plumbing.

The most common reasons a toilet won’t stop running are a faulty flapper or fill valve, improper fill height, or incorrect chain length. Luckily, all these issues are relatively easy to fix with parts you can find at a local hardware store. You can also call a plumber or toilet repair professional to solve the problem.