"This installer guy came earlier than he said he would. Work straight through the day until the job was completed. I have a completely finished basement and he went up into the ceiling from the basement to the second floor installing vacuuming outlets that look professionally done."

"Very professional group to work with. System was installed the day after purchase. Arrived on time and completed by end of day."

"Dustin was my initial point of contact who met with me and came up with the proposal. Jeff, Josh, Bayron, and Devan were the technicians who did the installation. Both Dustin and the installation team were very courteous and patient about answering questions. The installation went very smoothly."

"The repairman was running a little early, and he called me to say he was on his way. I was able to meet him at home, and he quickly diagnosed the problem as stripped gears on the icemaker. He quickly installed a new icemaker. I'm pleased with the promptness, the call ahead and the service. Will call them again."

"I've done business with Air Experts for well over 10 years from installation of a replacement system in our previous house followed by regular service and service in our new house. We're on the annual maintenance plan. Techs arrive on time, are neat, take care of the maintenance efficiently, explain what was done and handle the paperwork quickly. Will continue to use them and recommend them."

"Carolina Comfort installed a new HVAC system at our home. They did a great job from the original recommendation on the type of unit- a ducted split system- to a quick scheduling of the work- and lastly installing the system. Ryan, Dylan and John were great- very polite and professional and got the system and fully installed and running within the time frame promised. Would definitely use them again."

"Streamline Services is my go to place for plumbing and hvac repairs. I always have fantastic and speedy service. My last service call was truly exceptional and worth taking the time to review. I knew I needed my water heater replaced, and also a repair to my air conditioning system. I didn't feel pressured, and the technician answered every question I had, and I did not feel rushed into any decision. From the first phone call, to the time of install, I received nothing but great customer service. I won't call anyone else."

"In summary: They were - Friendly - Accommodating - Error prone, both in installation and in documentation. - Willing to work until they finally got issues fully resolved. More detail below: Eventually, with enough effort on my part, I think I got a good installation with an accurate invoice. I believe that they were interested in providing a good installation. But there were many errors along the way which only I caught so that they could be corrected, both with the installation and the invoice. They were extremely friendly and easy to work with. I, like many engineers, research systems like these before starting the quoting process. So I knew enough to know many of the items to watch for to ensure a quality installation. For instance, when their technician came out to do the quote, I asked if the following things would be done: 1) Flush the existing coolant lines to clean them out, 2) Check the CFM (cubic feet per minute of airflow), and 3) When brazing the copper supply lines, would they flood them internally with nitrogen to eliminate oxidation, which can cause reliability problems years later. The answer to all three of these was yes. However, at installation, 1) They did not flush the coolant lines. Later they told me that Carrier advises against it, which is fine. But why their technician say that they would do it? 2) They did not check the CFM, until after a couple of later requests from me to do it on a return visit. 3) Their technicians did not plan on brazing with nitrogen even though they had a tank of nitrogen with them. They said that they didn’t even know how to do a complete nitrogen braze, which means that they had been installing HVAC systems without doing it for years. I wonder about the reliability of those other installations. Eventually, another technician with more training arrived and showed them how to do it. In addition, during the installation, they did not level the compressor correctly until I pointed it out to them. They later fixed this. The first thermostat they installed was a nice one, but it was wired incorrectly. I found this and reported it to them. Also, it was the wrong type. It did not have a way to activate the HVAC’s special feature to reduce humidity beyond that which a typical system does. I paid quite a bit more for a system which had this feature, but unless I had noticed this, I never would have gotten it. They came out and replaced the thermostat with another thermostat with the humidity control feature. But for whatever reason, when it thought it was time to reduce the humidity, it just turned on the blower, which does nothing to reduce humidity. I found that neither of the first two thermostats was the more expensive one which Carrier recommended as part of the installation. I reported this to them, and they then came out to install the third thermostat which finally got things working right. They did not charge me anything for the more expensive thermostat. It took 5 different invoices from them before I got one which had no errors in it. Problems included: no factory rebate included, factory rebate added, rather than subtracted from price, wrong equipment listed, and wrong serial numbers. I caught all of these problems and had them fixed. They also found that they had to change the thermostat model on one of the revisions of the invoice. This worked to my benefit as the changed thermostat model increased my factory rebate considerably. Finally, after paying them, they did not send out a receipt showing that I had paid them, even though I was told that I would get one by email. After not getting it, they simply took the final invoice, and hand-wrote on it that it was paid, the amount, the date, and the name of the person who wrote this by hand. They scanned it and emailed it to me. When I asked if there was not a more formal receipt, they said that this is all they supply for those who ask for payment documentation. Again, I think their heart was in the right place. When there was an error found, they did everything they could to make it right. But it was generally me, not them, who found the errors. I am not an HVAC expert, but still found the issues. They were generally quite friendly to work with."

"Parker & Company Heating and Air – Trusted HVAC Services in Clayton, NC At Parker & Company Heating and Air, we focus on building long-term relationships with our clients, not just completing service calls. We understand how frustrating it can be to feel uncertain about HVAC repair or replacement costs, which is why we emphasize transparency and honest advice. Our goal is to sell you exactly what you need to keep your heating and cooling system running efficiently, protecting one of your home’s biggest investments. Contact us today for HVAC services in Clayton, NC and the Triangle area."

"Did a great job of installing a new system"