Get matched with top pool builders and installers in Smithfield, NC

"This is probably THE BEST service I have ever received in my life. I contacted Edwin through a web form after researching online for inground concrete pool installation. Edwin called me the next day (it was Sunday when I filled out the form). Edwin is the owner of this business and is one of the nicest people on earth. Very courteous, polite and above all the consummate professional. We talked about my project and my budget and he came out that day to take a look at our backyard. Within a week, we had a contract and Edwin explained the timeline. the process and everything that would be involved in building a pool. And believe me, there is A LOT involved. It is a huge undertaking and with the right contractor, it can be a breeze but with the wrong contractor it can turn into a nightmare. And that was my fear to begin with. But Edwin simply 'melted' those fears because he is such a professional. His crew, everyone, from Carl (the heavy equipment operator) to Uve (I hope I got his name right - the site manager) to Adam (the electrician) and all the other sub contractors that came to our yard, they were all the consummate professionals. We broke ground in the third week of October (after signing the contract in August - it takes a few weeks for the City of Raleigh to open the permit) and believe me, by New Year Edwin was going to put water in our pool :). We had to slow him down and ask him to push the time line a bit because we simply did not want the start up process to happen during winter, not that there is anything wrong with that. Edwin listened and responded to all of our requests with such care and attention. He was on top of things, he responds to texts and made sure that all of our permitting inspections pass without any issues. If you ever thinking of putting a pool, please, please, please do your diligence and research and make sure to hire the right contractor because the process is so complex and having the right contractor, like Edwin, makes ALL THE DIFFERENCE. I would be more than happy to speak with whomever in more detail if they want a reference for Edwin. I can talk hours about our experience with him and it is ALL GOOD. Edwin and his team are probably one of the best contractors in NC when it comes to pools. They know their stuff so well and trust me, THAT IS SOOO IMPORTANT in a project of such magnitude. I am attaching a few pictures of our pool progress and the finished product. we are extremely happy with Edwin, his work, his passion, his commitment, his desire to help and always be helpful, his team and his knowledge. And one last thing, we have had the pool now for almost three year. We are extremely happy and have enjoyed it tremendously and feel like it was the right investment. A couple of times that I had an issue with the app, Edwin was most resourceful and helpful. I feel like I can always go to him and ask for help and he is always ready to help. Thank you Edwin and Team."

"Angela, you're amazing and gave me great customer service when I called about my hot tub. I called other places and seemed as if I couldn't bother them, I called you and without hesitating you assisted me. Thank you to you and your team for helping me find my solution to the hot tub issue. I would recommend your company to anyone in need."

"Randy was on time and VERY professional. He was very neat and did an excellent job assembling everything. He was courteous and cleaned up his working and took the empty boxes and trash with him! I highly recommend him and will use his services again!"

"Excellent company to hire for any type of project. they did a outstanding job on my fence made sure the ground was leveled out before installing and made sure that the post had extra cement in them to protect from wind damage. Company was on time and very responsible and cleaned up after themselves. Would definitely hired them again."

"Do not believe the good reviews!! This was awful experience. We didn't deal with NC. We dealt with Craig in Georgia and his crew. They don't want to finish the final details saying things are extra and I was told items would be done. Was a horrible experience!! Please do research and get feed back from real people who have dealt with them directly so that you can get real information!!! They used wood materials from our yard for their concrete framing, it was expensive boards we bought for our use! Awful ...STAY AWAY!! They didn't clean up anything!! We had stagnant water that sat so long it had huge groups of frog eggs and trash! Seriously stay away!!!"

"Joshua, the owner of Down East Pools hired our company to deliver the rock for a residential pools. Aug 2021 (2 separate properties) In one instance we paid for the rock on OUR ACCOUNT. Its October and we are still waiting for the full amount owed. We're trying to recover from COVID and he's taking advantage of us! I went to the residence where the rock was delivered and the property owner said he fired Joshua also. He lied so much! NOT PROFESSIONAL! Do not use him, he doesn't pay his bills."