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"He was professional and friendly, quickly got the work done and was great all around! "

"We had an emergency on a Friday night at 830. They came out as promised, pumped the tank, charged $600 but only pumped one side of the tank. Promised to come back and pump the other side, but even after digging up and installing risers on both sides by us, they will not come back out to pump the other side. Will never use this company again. Appreciate the late night service, but not the follow up. Very dissatisfied. "

"I have read Stephannie's and Michael's reviews on the BBB website and agree wholeheartedly with both. I chose this company because it was BBB accredited with an A+ rating, but unfortunately did not see these two reviews before I asked them to do a routine maintenance service on my furnace in preparation for winter. My system was working fine before they arrived. I got the sales pitch as well, but in addition, the technicians completely disabled a whole-house working furnace (saying that it was the law) before leaving me with no heat at all for the entire home, three days before the coldest day on record in two years (14 degrees), and fourteen days before Christmas. To say this is irresponsible (if not dangerous) is an understatement. I would not recommend this company to anyone. Steer clear."

"The gentleman that responded to our call on a Saturday morning was very curtious and professional. He did a wonderful job over the course of two days due to the difficulty of our situation. I will definitely recommend him to anybody that has the same problem as we had."

"Sutton Brothers plumbing is possibly the worst team we've worked with. They were expensive, performed poor work, and never accepted their mistakes. We regret paying them."

"Deceiving Prices & Service. Do not trust them for the job and for an Estimate.They are the biggest plumbing company in US & Canada and they use this to charge Outrageous estimates. Do NOT consider Roto Rooter. For a simple install of a new Water pressure reduc valve, the plumber asked me to sign a contract to agree on the the $440 estimate BEFORE he did the job. After thinking back this is PURE WRONG. U should never sign a contract for a price before the work is done especially if it is going to just take a few minutes. If the price is too high, there is something wrong. and if something seems wrong, do NOT pay them until u get an explanation. Even if this means paying them later. You will see they were trying to overcharge u by 2x normal amount. Roto will charge the most they can if they think they can get away with it. And for me, they did. I have a decent income, own my own business and would never complain about a few dollars. But we know scam and deception when we see one. Mike Wilson the manager did nothing to give customers satisfaction, and justice, especially when Bobby overcharged us $440 for a $200 job at the most. There are many small claims and lawsuits against this company its uncountable. Even a Class Action Lawsuit against Roto Rooter back in the 2000s because this company consistently charged Americans for unknown fees/parts. Now they are doing the same thing, except for service. They're excuse: If u signed the contract, you agree and have to pay that amount. But do not pay. U can still go into legal action if u do not pay and can prove they overcharged. Neither Mike or technician bobby could explain to me what the charges was for. Mike via email was able to tell me what $100 of the $440 was for, and nothing else... Ridiculous. Obscene price for the work done. Roto, this is why I will never recommend you guys: u charge whatever you want to get the most out of customers who do not know plumbing. You guys charged me $440 for 30 minutes of labor and a part that cost less than $70. Being young and a minority, you guys took advantage and cheated us. Technician Bobby charged us $440 dollars to simply replace an Old pressure reducing valve that took no more than 30 min, parts and fees/parts being less than $100. That could only mean we were charged over $300 for 30 min labor?? Mike tried to get me to accept this fact by telling me it was "quality 30 minutes of labor" Laughable. and again ridiculous. Before he left Bobby also lied in our faces when he told us we were charged $150/hour since the moment he arrived to when he left was 2 hours, he used this as his excuse before he left our home. But i later found out Roto doesn't charge by the hour. There was SO MANY things wrong with this company a& what they did. I didn't even mention that they delayed and were late to our home appt by more than 2+hours.There were No itemization on the receipt, no explanation from Bobby the technician on how he pulled out his estimate and his price. Neither response or help from Manager Mike as well. I later found that the manager's name is actually some guy name Shockley who I never even spoke with. Just too many things wrong with this company, what they do and say. And not even the worse part is all their techs are not even licensed plumbers. Sad."

"Our neighbor in the condo below ours reported water leaking into the ceiling of her kitchen. We contacted RotoRooter Fayetteville (aka Kowkowski Plumbing) to detect and repair the source of the leak. Jay Jackson arrived (late) on 6/16/2022. He inspected our neighbor's kitchen ceiling as well as every plumbing fixture in our unit (kitchen sink, dishwasher, all of the bathroom fixtures and connections in the laundry room). He could not find any standing water or evidence of a leak in our condo so he contacted his office for additional assistance. His supervisor and additional technicians responded. After reviewing the situation they decided the only way to find the leak would be to: "remove ceiling in downstairs apt to find leak from apt above". It was the end of the day and we were told that before any work could/would be done they required a deposit of $2500 up front. Work would not begin until the following afternoon (6/17/22) at the earliest. When Jay Jackson arrived on that date he wanted me to sign an open ended contract with multiple blank (incomplete) sections that referred to binding terms on a water mitigation agreement (supposedly attached). The mitigation agreement had never been proposed, discussed or reviewed. It was not attached nor was one available. Jay Jackson could not answer any questions. His supervisor (Michael?), was upset by my questions and unwilling to give me an explanation for performing "restoration work" before locating and repairing the leak. He was rude, argumentative and forgot he was dealing with a consumer of the product his business provides. At this point we decided to exercise our perogative to employ a different plumber. We informed Jay of our decision. We also contacted his office. We asked them to refund our deposit, less any service charge for their inspection ($218.28!!!), which had not been quoted previously. Buyer beware! Not all franchise companies stand up to the service you expect with "name recognition". We cannot, in good faith, recommend this company."

"Amazing work done by these people."