Roto-Rooter Plumbing & Water Cleanup

We had a Major Plumbing break this weekend. It was late at night. We called several places..no luck. This company has a night crew. For two days now Aaron, Damon, Jaylin, have worked hard and endlessly to resolve our issue quickly because of our need. I have never been more impressed with the pride in their work and the work ethic of 3 young men. I so appreciate all you guys have done. You will never truly know how much I am truly grateful to each one of you..and my wife and I were happy to meet you and happy with the service these 3 men and Roto rooter did for us... Thank you!

Titus & Micah were truly excellent and walked us through every step of the process. They were very patient and efficient. We would work with them again.

Will and Christian provided excellent service for several days as I was dealing with water damage in my home. I appreciate their thoroughness and professionalism. I highly recommend them in time of need.

Thank you so much for having Damon come out and fix my toilet. He was very respectful, very knowledgeable and he got the job done thank you so much Damion

We had a clogged toilet and called Roto-Rooter to come out to help. Nolan Blake was our technician from the Winston Salem/Greensboro area and let me tell you I couldn't have asked for a better person to come help us. He was very professional and did an amazing job fixing our problem. His kindness and willingness to assist us in our time of need went well beyond your normal customer service expectations. Nolan, we really appreciate everything you did to help us!! Thank You So Much!! If you ever have any plumbing issues we highly recommend Roto-Rooter for all of your needs.

Had discovered a leak beneath my kitchen sink and of course hosting a party next day! Called and Austin arrived within 30 mins and removed and replaced leaky disposal. Felt. As as I was also on a zoom call and couldn’t thank him properly before he left. Professional and prompt!!

Damon did a great job

Damond was awesome as always!

This started last year when we found a water leak under the house and I forgot to write something then. We called around and Roto Rooter are the only people willing to come out that day and after hours. Had another water leak 4-29-25 and just started with them. Sure enough they showed up that day and fixed the problem once again. House is getting older and will call these people again and again if needed. Last year Scott and Titus showed up and were great. The last time Nolan and CJ got to the house quickly and went to work and fixed the issue. We have them on speed dial and will not be calling those other "24 hour people". Thanks again for great service. Clint and Susan Bazemore.

Very prompt and courteous service from all at Roto-Rooter, especially Branden, our tech. Kept me well informed and up to date on all. Would highly recommend them!!!

Deceiving Prices & Service. Do not trust them for the job and for an Estimate.They are the biggest plumbing company in US & Canada and they use this to charge Outrageous estimates. Do NOT consider Roto Rooter. For a simple install of a new Water pressure reduc valve, the plumber asked me to sign a contract to agree on the the $440 estimate BEFORE he did the job. After thinking back this is PURE WRONG. U should never sign a contract for a price before the work is done especially if it is going to just take a few minutes. If the price is too high, there is something wrong. and if something seems wrong, do NOT pay them until u get an explanation. Even if this means paying them later. You will see they were trying to overcharge u by 2x normal amount. Roto will charge the most they can if they think they can get away with it. And for me, they did. I have a decent income, own my own business and would never complain about a few dollars. But we know scam and deception when we see one. Mike Wilson the manager did nothing to give customers satisfaction, and justice, especially when Bobby overcharged us $440 for a $200 job at the most. There are many small claims and lawsuits against this company its uncountable. Even a Class Action Lawsuit against Roto Rooter back in the 2000s because this company consistently charged Americans for unknown fees/parts. Now they are doing the same thing, except for service. They're excuse: If u signed the contract, you agree and have to pay that amount. But do not pay. U can still go into legal action if u do not pay and can prove they overcharged. Neither Mike or technician bobby could explain to me what the charges was for. Mike via email was able to tell me what $100 of the $440 was for, and nothing else... Ridiculous. Obscene price for the work done. Roto, this is why I will never recommend you guys: u charge whatever you want to get the most out of customers who do not know plumbing. You guys charged me $440 for 30 minutes of labor and a part that cost less than $70. Being young and a minority, you guys took advantage and cheated us. Technician Bobby charged us $440 dollars to simply replace an Old pressure reducing valve that took no more than 30 min, parts and fees/parts being less than $100. That could only mean we were charged over $300 for 30 min labor?? Mike tried to get me to accept this fact by telling me it was "quality 30 minutes of labor" Laughable. and again ridiculous. Before he left Bobby also lied in our faces when he told us we were charged $150/hour since the moment he arrived to when he left was 2 hours, he used this as his excuse before he left our home. But i later found out Roto doesn't charge by the hour. There was SO MANY things wrong with this company a& what they did. I didn't even mention that they delayed and were late to our home appt by more than 2+hours.There were No itemization on the receipt, no explanation from Bobby the technician on how he pulled out his estimate and his price. Neither response or help from Manager Mike as well. I later found that the manager's name is actually some guy name Shockley who I never even spoke with. Just too many things wrong with this company, what they do and say. And not even the worse part is all their techs are not even licensed plumbers. Sad.

Excellent!

They were responsive on the phone and came. They called before coming and even came an hour earlier than they thought. The technician was from Ghana and highly trained and professional. He did an excellent job and was delightfully friendly and professional.

Very punctual

I called Saturday around 12:30 and we had someone at our house by 2:00 (maybe a few minutes before). The individual who answered the phone was very nice. We had called around to several other companies but was not able to get anyone to come that day as a reasonable price. The gentleman was very nice and professional. He identified the issue quickly and was able to provide us all the information. A quote was provided to us that day and he returned Monday morning to replace the pipe. He answered all my husbands questions and addressed any concerns we had. He left the area very neat and clean and completed the job in a reasonable amount for time. We would use them again.

They charged me for coming out. The problem was a small Japanese Marple that was planted right beside the clean out that goes down to the drain, to the sewer pipe underneath the house. The roots had invaded the pipe. He did not find this problem so sometimes it would work and sometimes it wouldn't work. I thought it was a little bit high since he did nothing. I was very disappointed. I called them early in the morning and they came later on in the afternoon. He was fairly professional but he failed to diagnose the problem. I'd prefer to use a local service if I possibly can.

The plumber lied to my landlord. He said he was here for an hour and that he talked to the tenant (that would be me) about what he had done. When I told the landlord that he was here for about 15 minutes and did not even come to the door before he left the landlord called Rotorooter but they never called him back. The plumber did NOT check on the plumbing vents and he did NOT fix the problem. I tried flushing one toilet and water erupted upwards before going down. The other toilet would not flush at all and the water rose up like it was going to overflow. I was afraid to try washing clothes or using the dishwasher. I would not recommend this plumber to anyone.

Provider was prompt and professional. Price was given before work was started.  I was very pleased with this provider's work.

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There was an issue with the kitchen sink, the plumber came out and ran the snake under the sink, he ran into some problems. He went to check the backyard to and found water in the crawl space and its been that way for years. So the plumber told us he wouldn’t be able to open the drain. He came back with an assistant and concluded that there is a pipe that has busted due to rain water. The assistant said they would give an estimate, saying they would have to dig up the floor and take out the pipe. They gave an estimate for $6000 and then another for $3000 if they put another pipe under the house to redirect the water.  The assistant noticed that the yard was very damp which was unusual, and said that we may need to call the city due to where our house is situated- the problem may be due to natural decay. We are trying to get in touch with our home owners insurance to see if the problem will be covered by insurance. At first the cost was $209.95 to unclog the sink drain.  Because he could not resolve the issue he took the price down to 180.34, he then applied a senior discount bringing the cost to 163.95.  The issue was not resolved and we still ended up paying 163.95, which we are not happy about. I called them about why they charged us when the job was not resolved. They haven’t given me an answer about why we were charged even though the job wasn’t resolved.

We interviewed 5 plumbers to do this job. estimates ranged from 60 to 500 dollars. We took Roto Rooters, who ended up having to work over 6 hours to fix the leak. They stuck with their price of $60. The guy could not have been nicer. We tipped him and have used Roto Rooters ever since.

Everything went great.

Wonderful experience.  Called and they dispatched someone immediately.  Arrived in a timely manner and was able to resolve the issue.  Worker displayed knowledge of problem and resolution and was very professional and personable.

Went excellent.

Had an outside hose faucet repaired with their equipment in 2011 @ a cost of $284.00. This Spring it sprayed water everywhere except in the hose. Called RotoRooter & the plumber took the faucet apart & showed me a bent tiny red gasket-like part. Said they don't do that. Which means to me the part was defective. Said he would have to order a new part & the repair would cost me $284. I hoped he meant $2.84 which looked like what it should cost for the tiny part, but no, $284.00. A. that was my idea of unreasonable & B. Why would I want to replace something that had proved defective in just 2 years even if it weren't $284? I wouldn't & said so. Presented your $30 off certificate printed from Angie's List & was told it didn't apply since I wasn't having the work done, just paying $70 for the estimate. I waited a couple of days for them to call me back & say it was all a mistake & there would be only labor charge. Didn't happen. Never Again!