Get matched with top pool and spa technicians in Leicester, NC

"as advertised"

"One of the major concerns, when you move to another State is finding new key service providers. How fortunate are we to have found Sabastian and Appliance Zen. We are truly in an "om" state after using their service. Our oven stopped heating up and Sabastian not only found the problem on the circuit board but was able to repair it. "Nobody" does circuit board-level repairs. My past experience has been that a service provider would just say, "sorry, you have to replace the entire board assembly." At greater expense. But not Appliance Zen. The other issue with the oven was that it was running 25 degrees hotter than the temp we set. That turned out to be an easy adjustment. No repair needed. Lastly, our dishwasher was also acting up - not cleaning all of the dishes on the bottom rack - and Sabastian determined what was wrong, but after checking the prices of replacement parts, factoring in labor and the age of the unit, he recommended against the high cost of repair and to just replace the unit. Beyond the excellent service, Sabastian is just a badass guy to be around. Great conversation and great technical skills. What more can you ask for? Appliance repair provider found. Check that box."

"One of our better contractor experiences. Mike truly could not have been better to work with. I checked 5 of his references beforehand and worried that they had all been bribed to give such glowing reviews but they were right! He showed up for every appointment right on time, was extremely informative and patient bringing samples and explaining options. This is the first construction project (of many) where we left town for the duration of the job; no regrets. Mike sent pictures throughout the process and called regularly with progress reports. Unfortunately, there was one critical oversight during the construction which, when discussed with Mike, he acknowledged was his misunderstanding and proceeded to spend a substantial amount of time, energy, and labor to make it right, never a grumble. The results were as good as we had hoped, perhaps better. Can't recommend Mike enough."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."