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Appliance Zen
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Hot Tub or Spa - Repair or Service,
About us
Factory Trained Techs, EPA certified, 12.5 years in appliance repairs.
Business highlights
Emergency services offered
15 years of experience
Services we offer
Dryer vent cleaning, appliances repair large & small.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.567 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 7% | ||
| 3% | ||
| 3% | ||
| 6% |
Showing 1-25 of 67 reviews
Ken W.
May 2023
One of the major concerns, when you move to another State is finding new key service providers. How fortunate are we to have found Sabastian and Appliance Zen. We are truly in an "om" state after using their service. Our oven stopped heating up and Sabastian not only found the problem on the circuit board but was able to repair it. "Nobody" does circuit board-level repairs. My past experience has been that a service provider would just say, "sorry, you have to replace the entire board assembly." At greater expense. But not Appliance Zen. The other issue with the oven was that it was running 25 degrees hotter than the temp we set. That turned out to be an easy adjustment. No repair needed. Lastly, our dishwasher was also acting up - not cleaning all of the dishes on the bottom rack - and Sabastian determined what was wrong, but after checking the prices of replacement parts, factoring in labor and the age of the unit, he recommended against the high cost of repair and to just replace the unit. Beyond the excellent service, Sabastian is just a badass guy to be around. Great conversation and great technical skills. What more can you ask for? Appliance repair provider found. Check that box.
Jerry P.
Jul 2020
I called Appliance Zen for a problem with my inoperative, stove fan. I also had a problem with my microwave, that would often shutdown, unexpectedly, when it was running. The serviceman/owner, Sebastian visited and diagnosed the problems. The fan needed a simple off/on switch replaced. The microwave needed some inexpensive parts replaced. I told Sebastian that I didn't want to put money into the microwave if it could not be effectively repaired and that I would prefer to put the money into a new unit. Sebastian assured me he knew what was wrong and could repair the microwave. He returned with parts and repaired both items. I believe the charge was $280. The fan switch was a basic repair and worked perfectly. The microwave worked for about two days, then began exhibiting the same problems. I called an left a message that the repair failed. I left multiple messages. My calls were not returned. When Sebastian finally returned my call, he told me that parts were difficult to find for my microwave but that he would find what was needed and return for the repair. That was almost two years ago. Sebastian took my money for a repair that I was reluctant to have done. He took my money and did not make the repair. A refund was never offered. Mr Sebastian is a personable individual. but he has some problems that involve competence, honesty and integrity. At no time was I rude or offensive in my calls to his business. I would like to point out that his administrative assistant, Mary, who mans the office phone, is one of the most pleasant business people I have ever encountered. God bless her. Nevertheless, I strongly recommend that you find another business to perform your repairs.
Kate D.
Jun 2020
The guys were great. Our dryer, which we've had for 4 years, started working it's way out from under the counter and tipping forward. They could see that it had not bee installed correctly in th first place and very quickly remedied the problem.
Clara B.
Oct 2019
Sebastian scheduled my appointment for the next morning, arrived as expected, and fixed the compactor in a timely manner. He gave me tips on things I could do myself to try to fix the issue if the compactor broke down again. This was the first time I'd called on Appliance Zen and they'll be my first stop the next time an appliance needs help.
Jerry P.
Feb 2019
I called Appliance Zen for a problem with my inoperative, stove fan. I also had a problem with my microwave, that would often shutdown, unexpectedly, when it was running. The serviceman/owner, Sebastian visited and diagnosed the problems. The fan needed a simple off/on switch replaced. The microwave needed some inexpensive parts replaced. I told Sebastian that I didn't want to put money into the microwave if it could not be effectively repaired and that I would prefer to put the money into a new unit. Sebastian assured me he knew what was wrong and could repair the microwave. He returned with parts and repaired both items. I believe the charge was $280. The fan switch was a basic repair and worked perfectly. The microwave worked for about two days, then began exhibiting the same problems. I called an left a message that the repair failed. I left multiple messages. My calls were not returned. When Sebastian finally returned my call, he told me that parts were difficult to find for my microwave but that he would find what was needed and return for the repair. That was almost two years ago. Sebastian took my money for a repair that I was reluctant to have done. He took my money and did not make the repair. A refund was never offered. Mr Sebastian is a personable individual. but he has some problems that involve competence, honesty and integrity. At no time was I rude or offensive in my calls to his business. I would like to point out that his administrative assistant, Mary, who mans the office phone, is one of the most pleasant business people I have ever encountered. God bless her. Nevertheless, I strongly recommend that you find another business to perform your repairs.
Migs H.
Dec 2015
After several visits, lots of time, and ordering special parts on his part, Sebastian was unable to fix the stove. We thought we would owe him around $700 (our estimate) for the work he had done. But since he was unable to make the repair, he said there was no charge. We were joyfully flabbergasted. I have rarely met anyone in this business with such integrity. Cheers to Appliance Zen for doing the right thing. (I had just lost my job so this was very welcome news.)
Mary F.
Apr 2015
They were prompt and polite. They did what they said they were going to do.
Jack P.
Mar 2015
As above.
Wendy F.
Jan 2015
unknown
Anne P.
Jan 2015
unknown
Mary F.
Dec 2014
I called at the last minute December 23rd and Sebastian answered the phone. I told him our problem he promised to call 1st thing the next day. He called before 9 and was here within 20 minutes. He found the problem (wasn't getting cold) and recharged the freon. He was professional and personable. We would use him again in a minute. He would not take a tip for coming the day before christmas on a moments notice. Great guy!
Mary W.
Aug 2014
At first they seemed ok, but a little different. I paid for parts, but it was a big struggle to get them. I believe this process started in May. To date, he still has my ice maker and I can not get a receipt for service or a repair on my ice maker. Also, I don't think he has a great understanding of Sub Zero refrigerators because I was told different stories. My freezer would vacuum pack itself, normal, but it no longer does that. It is very confusing and unprofessional with Appliance Zen. I am giving up on them; maybe i will get my ice maker back, maybe not.
Response from Appliance Zen
"your ice maker has been ordered and we got it about a week ago. i have called twice. i now set back the module as i did not hear back from you. we never charged you for the unit.nor the diagnostics on said unit."
Kalindi T.
Aug 2014
The technician did a good job and came quickly. However, he charged $90 for 30 minutes of work...including the Angie's discount. There was a minimum service charge of $65, but that did not cover anything except walking in the door evidently. He added his time to the $65. I was pretty shocked. He did offer a one-year warranty on his work, but the price was still way to high, in my opinion, for a very simple fix. Would not use again even though he was a nice guy.
Response from Appliance Zen
"Thank you, We do charge $65 for a service call (that is to diagnose the problem) if we repair it we charge just parts and labor. The parts and time were the only thing charged for."
Mary P.
Jul 2014
unknown
Response from Appliance Zen
"Thank you and please let us know if you need any help in the future."
John W.
Jul 2014
See above.
Some of the delays were due to our scheduling but the major delays were on Zen's part. The lack of communication was extremely aggravating.
Some of the delays were due to our scheduling but the major delays were on Zen's part. The lack of communication was extremely aggravating.
Response from Appliance Zen
"I am sorry you feel this way, we had to order more parts and wait for the factory to send them out. we did seem to have a phone tag going on, we also showed up 3 times within our appointment and no one answered when we called to open the gate, we also have a policy that has been in effect since 1/2011 that says if no one picks up the phone we are not sending a tech, the surge that damaged the second board, and switch. we had no way pf seeing that problem. i would recommend having a surge protector, as well as seeing about lightening protection because of where you live."
Kathryn T.
Jun 2014
unknown
Response from Appliance Zen
"Thank you for allowing us to serve you. If you need us again please feel free to call us,."
Gene H.
Jun 2014
.
Response from Appliance Zen
"Thank you for allowing us to work for you, If you need anything please just let us know. Remember most repairs carry a 1 year parts and labor warranty."
Gene H.
Jun 2014
.
Response from Appliance Zen
"We are happy to serve you, if you need anything in the future please fell free to call us."
Mae H.
Jun 2014
excellent service provider..
Carli A.
Jun 2014
Sebastian very quickly resolved the issue with the dryer once the cord was installed. With the information I had given him about the previous owner's experience with prolonged drying times he was able to quickly deduce the problem, seek it out, and fix it. I only needed a few pieces of the part they ordered for me and they charged me only for what I needed. Sebastian was happy to answer any questions I had as well.
Response from Appliance Zen
"Thank for letting Appliance Zen serve you, We look forward to helping with anything you need in the future."
Daniel C.
Jun 2014
exceptional: honest, inexpensive, completely satisfied. simply the best!
Response from Appliance Zen
"Thank you, If you have any problems or questions feel free to call."
Susan P.
Jun 2014
Zen was recommended by our next door neighbor. We thought we only had one problem but he was able to fix 2-3 items that greatly improved the washing machine's performance. Really easy to work with, very personable and knowledgeable. We will use them again.
Response from Appliance Zen
"Thank you for your support. If you need us just give us a call. 1 Year parts and labor warranty with most repairs."
Patricia M.
Jun 2014
It was an awful experience. He came twice, he replaced something on the microwave that didn't need to be replaced and then he said he was coming back to work on the refrigerator and he just never showed back up again. He charged for the parts of the microwave for $140 and to be honest I don't remember about the refrigerator. He was incompetent.
Response from Appliance Zen
"We never charged for anything that was not installed, after reading your receipt you purchased the part from Hadco. The refrigerator was fixed at no charge, the part they sent you was the wrong part. We can not warranty when another company is sending parts as we were not the ones to order this. You had this serviced over a year ago, we said to call when your part was in and we would have billed them for the repeat call. I am sorry you could not contact us. As you see we have a great rating I am unsure why you would wait this long and write a review with no contact to us."
Susan R.
May 2014
He came to the house and looked at the refrigerator which I had turned off. Had removed contents to another refrigerator. Asked what it was doing and said that he would like to see it in operation so we made an appointment to have him return and look at it after I had turned it on and it started to have the problem. He then determined what the fix would be and said he had to order the part. He returned after getting the part and replaced the old one. He did not charge for initial visit. When he replaced the part he showed us the old part and explained the problem and answered several questions we had.
Response from Appliance Zen
"We appreciate your feedback and look forward to servicing you again."
Anna P.
Apr 2014
The repairmen were clean, friendly and personable. They answered my questions thoroughly as I have to respond to landlord. They cleaned up before leaving.
Response from Appliance Zen
"Thank you, your part has been shipped from the factory."
Licensing
State Contractor License Requirements
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FAQ
Appliance Zen is currently rated 4.5 overall out of 5.
Appliance Zen accepts the following forms of payment: CreditCard
No, Appliance Zen does not offer free project estimates.
No, Appliance Zen does not offer eco-friendly accreditations.
No, Appliance Zen does not offer a senior discount.
Yes, Appliance Zen offers emergency services.
No, Appliance Zen does not offer warranties.