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THE HOT TUB STORE
Hot Tub or Spa Repair or Service, Swimming Pool - Clean and Maintain, Swimming Pool or Accessories Repair or Service,
About us
Cash and laway discounts. Some financing available
Business highlights
31 years of experience
Services we offer
Retail sales and delivery of hot tubs, and accessories, covers, swim spas and saunas. Repair service of most hot tubs. Retail sales of hot tub water care
Accepted Payment Methods
- CreditCard
Reviews
4.54 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 0% | ||
| 25% | ||
| 0% | ||
| 0% |
Showing 1-4 of 4 reviews
Gail F.
Jan 2016
unknown
Nancy S.
Dec 2014
Our hot tub (which is at least 7 years old) developed a leak. We were anxious to have it fixed promptly because it is at a vacation rental home and there were guests renting the house. We called this company because it was the only hot tub store we knew existed in the Waynesville area, and is the store where the spa was purchased. It took a long time to diagnose the problem and fix the leak.
The next month, the spa stopped heating the water, and we again called on this company. We were told that we needed a new "pack", costing $570, which had to be ordered. The wrong one was sent, so we had to wait longer to get the spa repaired. I had to call to get the literature that came with the new pack, and instead of a nice plastic-coated instruction sheet, I was emailed a photocopy- not what you would want to leave outside by the spa for guests to refer to. This company just seems too busy to give thorough, efficient service. We're looking around for another spa company in the area.
The next month, the spa stopped heating the water, and we again called on this company. We were told that we needed a new "pack", costing $570, which had to be ordered. The wrong one was sent, so we had to wait longer to get the spa repaired. I had to call to get the literature that came with the new pack, and instead of a nice plastic-coated instruction sheet, I was emailed a photocopy- not what you would want to leave outside by the spa for guests to refer to. This company just seems too busy to give thorough, efficient service. We're looking around for another spa company in the area.
ALLISON D.
Jun 2013
They arrived when they said they would, did what they said they would, and it cost me what they said it would. Can't be fairer than that.
Tracey D.
May 2012
They were awesome.
Licensing
State Contractor License Requirements
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FAQ
THE HOT TUB STORE is currently rated 4.5 overall out of 5.
THE HOT TUB STORE accepts the following forms of payment: CreditCard
No, THE HOT TUB STORE does not offer free project estimates.
No, THE HOT TUB STORE does not offer eco-friendly accreditations.
No, THE HOT TUB STORE does not offer a senior discount.
No, THE HOT TUB STORE does not offer emergency services.
No, THE HOT TUB STORE does not offer warranties.