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"Very professional "

"AMAZING! He's earned my trust. Shawn's incredibly knowledgeable, patient & kind. Not to mention easy on the eyes! Nice guy, for sure. It's clear he loves techy stuff & has an easy way of explaining things. I'm honestly shocked his prices aren't much more. His level of expertise coupled with his teaching skills are impressive. Here's what happened; I THOUGHT my computer was broken. I actually made a few lengthy (customer service calls first. I have no idea what button i pushed or didn't push when my computer starting going crazy! It seemed like 20 - 40 new tabs opened up simultaneously... one immediately following the next! I panicked & pushed something. I think i pulled a few cords! The screen turned black, then flashed, now random letters & possibly numbers started typing themselves out! I really don't know, it happened so fast. The moment I saw a blue screen, i unplugged it! I called some customer service #, was on & off hold for literally hours, transferred to this one & that one. The tech.'s were all nice enough although hard to understand. I was in tears! After 2 separate calls & hours on the phone, I gave up. Honestly, I wanted to throw it all out & start over. I was talking to my friend about this nightmare. She told me about "Shawn Moore" of "Shawn's Wholesome Store." She really went on & on about him. I called him right then & there. I was pleasantly surprised how many questions Shawn asked. Usually they don't want to discuss anything until they're on the clock. He has a calming, empathetic confidence about him. Now the big question, is this going to brank the bank? I agreed to an inperson diagnostic test. Shawn arrived early to our appt. dressed in khaki's (not jeans). Our appointment went better than I could have hoped for! He explained a few things then asked if I was interested in having a training session with him. I very much appreciate anyone who asks first instead of charging me for a service that I didn't know I was getting. I thought i needed my computer 🖥 to be replaced. In the end, Shawn was able to recover all of my files, saved my photos & fixed my computer. Since then, I've had 4 different remote sessions with him. "I bought a package of 6 training sessions." I feel more confident everyday to work with my computer & phone. Oh, while he was here, he noticed my cell phone screen was smashed. I thought I had to replace that too. Nope! He fixed that too."

"I called for repair service (not under warranty) because my LG refrigerator was no longer cooling. Was able to get an appointment quickly and the woman who answered the phone was so nice. I was told that I would receive a call when the tech was on the way - I did not but I was able to follow on the map which was a great tool. Tech came in, put their tool bag down, opened my refrigerator and said "Thats not good." Asked if we heard some kind of ticking - which we did not. Never touched a single tool or looked at anything else . Then he decided I needed to replace the compressor and we received an estimate for approximately $1400. He then let me know about the options they had on-site that I could replace mine with. I was under the impression that there would be a more thorough diagnostic and as I see from your previous responses to other reviews, that is what I should have had. I understand that the techs are experts in their field but I expect more from a diagnostic than opening the door. After my appointment I got a little nervous and called the business to ask questions as I wasn't confident with the way the visit went. Was told the supervisor was on the phone and he would call back. Now it's Thursday, almost a week later and I never heard back so I called again today. Told the woman who answered that I was waiting on a call back and she said there were no notes in the system so just wanted to know what was going on. I let her know and asked her what a diagnostic should have consisted of and told her my concerns. She put me on hold and was going to get the supervisor on the phone. Instead, she got back on and let me know that the supervisor said that the tech is an expert so he just knew it was the issue without doing anything else (along those lines, not verbatim). How confident should I be in the service I received, especially when that is a supervisors response? And honestly I thought it might be the compressor myself before I called because that seems to be an issue but I called your business so that I could be sure it was the issue and because you would do a diagnostic to confirm. I didn't pay so someone could tell me my refrigerator wasn't cooling. I already knew that. Would you be confident if you pulled into a car repair shop because your car was acting up and they looked at it and told you the engine needed to be replaced without looking at anything?"