Shawn's Wholesome Store

AMAZING! He's earned my trust. Shawn's incredibly knowledgeable, patient & kind. Not to mention easy on the eyes! Nice guy, for sure. It's clear he loves techy stuff & has an easy way of explaining things. I'm honestly shocked his prices aren't much more. His level of expertise coupled with his teaching skills are impressive. Here's what happened; I THOUGHT my computer was broken. I actually made a few lengthy (customer service calls first. I have no idea what button i pushed or didn't push when my computer starting going crazy! It seemed like 20 - 40 new tabs opened up simultaneously... one immediately following the next! I panicked & pushed something. I think i pulled a few cords! The screen turned black, then flashed, now random letters & possibly numbers started typing themselves out! I really don't know, it happened so fast. The moment I saw a blue screen, i unplugged it! I called some customer service #, was on & off hold for literally hours, transferred to this one & that one. The tech.'s were all nice enough although hard to understand. I was in tears! After 2 separate calls & hours on the phone, I gave up. Honestly, I wanted to throw it all out & start over. I was talking to my friend about this nightmare. She told me about "Shawn Moore" of "Shawn's Wholesome Store." She really went on & on about him. I called him right then & there. I was pleasantly surprised how many questions Shawn asked. Usually they don't want to discuss anything until they're on the clock. He has a calming, empathetic confidence about him. Now the big question, is this going to brank the bank? I agreed to an inperson diagnostic test. Shawn arrived early to our appt. dressed in khaki's (not jeans). Our appointment went better than I could have hoped for! He explained a few things then asked if I was interested in having a training session with him. I very much appreciate anyone who asks first instead of charging me for a service that I didn't know I was getting. I thought i needed my computer 🖥 to be replaced. In the end, Shawn was able to recover all of my files, saved my photos & fixed my computer. Since then, I've had 4 different remote sessions with him. "I bought a package of 6 training sessions." I feel more confident everyday to work with my computer & phone. Oh, while he was here, he noticed my cell phone screen was smashed. I thought I had to replace that too. Nope! He fixed that too.

Knowledgeable and efficient