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"Super helpful"

"I called for repair service (not under warranty) because my LG refrigerator was no longer cooling. Was able to get an appointment quickly and the woman who answered the phone was so nice. I was told that I would receive a call when the tech was on the way - I did not but I was able to follow on the map which was a great tool. Tech came in, put their tool bag down, opened my refrigerator and said "Thats not good." Asked if we heard some kind of ticking - which we did not. Never touched a single tool or looked at anything else . Then he decided I needed to replace the compressor and we received an estimate for approximately $1400. He then let me know about the options they had on-site that I could replace mine with. I was under the impression that there would be a more thorough diagnostic and as I see from your previous responses to other reviews, that is what I should have had. I understand that the techs are experts in their field but I expect more from a diagnostic than opening the door. After my appointment I got a little nervous and called the business to ask questions as I wasn't confident with the way the visit went. Was told the supervisor was on the phone and he would call back. Now it's Thursday, almost a week later and I never heard back so I called again today. Told the woman who answered that I was waiting on a call back and she said there were no notes in the system so just wanted to know what was going on. I let her know and asked her what a diagnostic should have consisted of and told her my concerns. She put me on hold and was going to get the supervisor on the phone. Instead, she got back on and let me know that the supervisor said that the tech is an expert so he just knew it was the issue without doing anything else (along those lines, not verbatim). How confident should I be in the service I received, especially when that is a supervisors response? And honestly I thought it might be the compressor myself before I called because that seems to be an issue but I called your business so that I could be sure it was the issue and because you would do a diagnostic to confirm. I didn't pay so someone could tell me my refrigerator wasn't cooling. I already knew that. Would you be confident if you pulled into a car repair shop because your car was acting up and they looked at it and told you the engine needed to be replaced without looking at anything?"

"He was on time and very professional."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."