Cape Fear Air, Electric & Plumbing
Cape Fear Air, Electric & Plumbing
Cape Fear Air-Electric-Plumbing is an air conditioning, heating, electrical, and plumbing contractor with two locations to Serve You! Fayetteville, NC (910) 483-8790 and Raleigh, NC (919) 322-2000. We have been serving the Triangle and Fayetteville areas since 1973. Nobody knows Trane like we do...... We are the oldest Trane dealer in town! Our trained professionals sell, service and install all major brands as well. We repair and replace: Air conditioning systems • Heat pumps • Gas Package units • Heat Pump Package units• Duct systems • Gas furnaces • Air handlers • Mini Split Systems • Air cleaners • Ultra Violet Air Purification and Humidifiers We can provide our commercial and residential customers with affordable heating and cooling systems to fit their lifestyles and budgets. We offer water heater installation, plumbing repairs and service, and electrical as well. To better serve our customers, we offer 24-hour emergency service six days a week. We also provide same-day service and repairs. Financing is available and we offer extended warranties! Cape Fear Air Conditioning & Heating Co., Inc. values your business and will work hard to maintain your complete satisfaction. Call us today to schedule service or request an estimate.
"I set up an appointment for a quote from Cape Fear based on a recommendation from a neighbor, and Justin came on time (he actually called and asked if it would be OK if he came early). He was easy to work with, seemed very knowledgeable, and very thorough as he looked at my current setup and discussed the various options for replacement. I liked some of the recommendations he made as far as adjusting some of the duct routing to ease air flow. I decided to have him quote a 2-ton Trane XL16c packaged AC / Gas Furnace unit and XL16c hybrid (AC and gas furnace / heat pump), which was brand new at the time - it wasn't even in their system yet. When I was provided with a quote, the paper listed the 3-ton unit since the 2-ton unit was so new, but Justin assured me that the price was for the 2-ton unit. I received another quote for the same unit from a different company, and the price was significantly lower. So, I went back to Justin and asked him to double check the price. He did confirm that the price listed on my quote was for a 3-ton unit and provided a new number for the 2-ton unit, but I was left with a bad feeling over what would have happened if I hadn't received a competitive quote and questioned them. Also, the other company I dealt with talked with the Trane rep, and stated while the XL16C gas pack was available in a 2-ton unit, the hybrid unit (with gas furnace and heat pump) was not available in a 2-ton unit. This quote process was at the end of December, and they offered an extra $500 off if we would install before the end of the year. Would they have taken the money for a 3-ton unit and only delivered a 2-ton unit, or would they have realized the error when I went to pay and said 'we quoted you the wrong price'? If I ordered the hybrid unit and paid for a 2-ton unit, what would have been delivered? These could have been honest mistakes or not - I really have no way of knowing. In the end, I didn't feel comfortable with the way the quote process went, so I decided to go with another vendor."
Jeffrey H on January 2018
Cape Fear Air-Electric-Plumbing is an air conditioning, heating, electrical, and plumbing contractor with two locations to Serve You! Fayetteville, NC (910) 483-8790 and Raleigh, NC (919) 322-2000. We have been serving the Triangle and Fayetteville areas since 1973. Nobody knows Trane like we do...... We are the oldest Trane dealer in town! Our trained professionals sell, service and install all major brands as well. We repair and replace: Air conditioning systems • Heat pumps • Gas Package units • Heat Pump Package units• Duct systems • Gas furnaces • Air handlers • Mini Split Systems • Air cleaners • Ultra Violet Air Purification and Humidifiers We can provide our commercial and residential customers with affordable heating and cooling systems to fit their lifestyles and budgets. We offer water heater installation, plumbing repairs and service, and electrical as well. To better serve our customers, we offer 24-hour emergency service six days a week. We also provide same-day service and repairs. Financing is available and we offer extended warranties! Cape Fear Air Conditioning & Heating Co., Inc. values your business and will work hard to maintain your complete satisfaction. Call us today to schedule service or request an estimate.
"I set up an appointment for a quote from Cape Fear based on a recommendation from a neighbor, and Justin came on time (he actually called and asked if it would be OK if he came early). He was easy to work with, seemed very knowledgeable, and very thorough as he looked at my current setup and discussed the various options for replacement. I liked some of the recommendations he made as far as adjusting some of the duct routing to ease air flow. I decided to have him quote a 2-ton Trane XL16c packaged AC / Gas Furnace unit and XL16c hybrid (AC and gas furnace / heat pump), which was brand new at the time - it wasn't even in their system yet. When I was provided with a quote, the paper listed the 3-ton unit since the 2-ton unit was so new, but Justin assured me that the price was for the 2-ton unit. I received another quote for the same unit from a different company, and the price was significantly lower. So, I went back to Justin and asked him to double check the price. He did confirm that the price listed on my quote was for a 3-ton unit and provided a new number for the 2-ton unit, but I was left with a bad feeling over what would have happened if I hadn't received a competitive quote and questioned them. Also, the other company I dealt with talked with the Trane rep, and stated while the XL16C gas pack was available in a 2-ton unit, the hybrid unit (with gas furnace and heat pump) was not available in a 2-ton unit. This quote process was at the end of December, and they offered an extra $500 off if we would install before the end of the year. Would they have taken the money for a 3-ton unit and only delivered a 2-ton unit, or would they have realized the error when I went to pay and said 'we quoted you the wrong price'? If I ordered the hybrid unit and paid for a 2-ton unit, what would have been delivered? These could have been honest mistakes or not - I really have no way of knowing. In the end, I didn't feel comfortable with the way the quote process went, so I decided to go with another vendor."
Jeffrey H on January 2018
