Absolute AirFlow

Sales pitch for membership

This is a review for Yocum Plumbing and Absolute Air Flow, as they appear to now be the same company, and or affiliated with one another. On Thursday September 29th I hired Yocum Plumbing to come out for a clogged toilet. We have used them before and we’re great. John Jacobson the technician came out and preformed the service and we were happy. When it came down to paying, John mentioned they now do AC/Heating and that they offer a membership which would give us a 15% discount on the service but also comes with a free annual HVAC / heater maintenance service among a few other perks. I agreed, signed up for the membership and asked to be scheduled for the AC and heater maintenance. John said no problem and asked to take some photos of the ac unit and furnace for the technician they would send out so he knows what he’s working with. We had no problem with it and showed him where the compressor was and told him the coils and furnace is in the attic. He grabbed a ladder, went up and came down 2 minutes later. The next morning, my mother called me about 7am saying water is pouring down from the ceiling in the hallway (where the AC and furnace is) onto the hardwood floor. I immediately called Yocum and spoke with John and explained I believe a pipe burst or something. He said he will send out an AC tech that has plumbing training. I didn’t care I wanted someone out ASAP. The AC Tech, Chris Burkman called me with his ETA , said he talked to John and reassured me he will take care of this AC issue. (I thought to myself how does he know it’s an AC issue, he hasn’t arrived yet). Once Chris went into the attic he told me it would be $213 to clean the drain pipe that’s clogged. Once he finished that he told me we have significant water damage and listed off a bunch of things and said they work with 770 water damage restoration and can have them come out asap for an estimate. I agreed. At that moment Chris vanished. I saw on the cameras, They got into the truck and left. I didn’t sign anything nor make any payments which was odd. I called Chris he said they had an emergency call and since he’s coming out on Thursday for the AC maintenance he would just waive the fee and roll it into the maintenance but just asked for me not to mention this to the office staff. I thought that was suspicious. Right then, 770 showed up for the estimate, not 5 minutes after the phone call with Chris asking where he is. It was less than 10 minutes from when Chris left. Julio from 770 wanted to leave equipment but we declined as the home is in my grandfathers name, it’s up to him what we do and asked for the estimate which was $4800 CASH. He understood and told me that he told Chris what to say and put down in his notes when Chris was on his way to my home so should this turn into a insurance claim, it would get approved. At this point I realized that is possibly going on. They sabotaged the unit on Thursday, come racing to our aid on Friday when the flooding happens, and then collect a nice fat kickback from the restoration company. I asked several people and they all agreed it was too much of a coincidence for this not to be exactly what happened. I had our usual AC guy come out and make sure our AC and Heater were good to go. He also explained my AC unit has a back up drain to prevent just this happening and more than likely what was done is the drains pipe was popped off and turned upside down allowing the flooding otherwise it wouldn’t have happened.

December 9, 2021 RE: Letter of Recommendation for Absolute Airflow I am giving Absolute Airflow a 10 out of 5 stars! It is not an exaggeration to say that Absolute Airflow has set the bar for customer service – and they set it high! In fact, I have compared the service of every company we have interacted with since then to the service we received from them! In June 2021 we hired them to replace the 50+ year old air duct system and install a new HVAC. The air duct replacement had caused me some angst, as I had read articles where people choosing to have this type of work done had come up against nightmares for the homeowner. But I did not need to worry. Every person we encountered from this company – from the initial estimation appointment to the final inspection of the work was handled by courteous, efficient, communicative, responsive, careful, thorough, and professional employees. They arrived on time for every appointment and all scheduled work times. The new ducting installation was seamless, and it looks fantastic! They took a load of pictures, so we didn’t have to climb up there and inspect the work (thank you). The new ducting system was flawless! The transformation of the heater closet in which they installed the new unit FAR exceeded our expectations. They did a beautiful job. Their installation of the Nest thermostat brought our 50 year old house up to the standards of a modern home. It really did feel like a new house. The evening of the day before they were to complete the work, we went through the house, noting any concerns we wanted to draw to their attention to. We found only two minor ones: a small ding in the wall where one of the vents had been replaced and the company logo on the outdoor A/C unit was backwards due to the placement of the unit itself. We decided since they had done such a superb job on everything else, we would not mention these two rather insignificant matters. The following day, after they left, we discovered much to our delight and surprise, they had remedied both matters without a word from us!! Talk about attention to detail. This company is unbelievable! I didn’t think customer service like this existed anymore. Thank you, Absolute Airflow for your extraordinary work.

Absolute Airflow Plumbing, Heating & Air Conditioning is a plumbing company that is located in the city of Westminster, CA. The company provides a long list of services that are designed to make your home more energy-efficient. The types of services that you can expect to receive from Absolute Airflow Plumbing, Heating & Air Conditioning include services with air conditioning, heating, plumbing, air distribution, and attic upgrades. With all of these upgrades added onto your home, you will notice many improvements overall, which will even save you money in the long run! With options of scheduling an appointment or calling for an emergency repair, these technicians and plumbers are one call away. Business Email: info@absoluteairflow.com 14081 Willow Ln, Westminster, CA 92683 (833) 482-2626 [*** Link removed ***]