Get matched with top small appliance repair technicians in Elon, NC

"This was hands down the worst experience I’ve ever had with a service. DO NOT DO IT. SAVE YOURSELF. He was insanely rude from the jump, he would NOT let me finish a single sentence before cutting in to talk over me, either to tell me I’m wrong or just completely change the subject of what I was saying. He refused to accept that there was an issue with my dryer just because it wasn’t overflowing with lint. I had to call my fiancé home from work to be there with me to deal with this guy. Honestly he kept taking over my fiancé too so it wasn’t just a me being a woman thing at least. My fiancé finally had to ask him if he was going to actually open up the dryer and look at it and Mike agreed. Just to then immediately say “somethings not right here” over and over. Wow. Who would’ve thought something weird was happening. The issue I called him out for he still insists is me overreacting because we just replaced something else on the dryer causing a burning smell. Rude to tell your customer they’re overreacting but whatever, I supposed. I am overly cautious about smelling a burning smell from my dryer, but I’m not gonna accept that I’m in the wrong for it. He made it seem like I was in hysteria over it, when I was just trying to explain the situation. Which he wouldn’t ever let me get out without interruption. We were having an issue, I called an “expert” out for said issue, what’s the problem? He could’ve had an easy day and quick money off of someone who was just unsure of what they were dealing with and wanted to make sure they got someone who did know. Instead I had to have an argument with a 68 year old man about how not to talk to people. $206 for a simple part replacement that could’ve taken two minutes for any normal human being who knew what they were looking at. Unprofessionalism aside, insane pricing. But hey, I learned many things today. Mostly how to save $206 and to never ever use Mike’s appliance services again. Anyway, avoid this guy at all costs. God forbid you want to do laundry worry free. Ol Mikey boy will be there to make you feel stupid for being concerned and wanting to be safe. Adding to this for Angi’s site specifically too: Angi should be ashamed for endorsing this business. I regret using this site to find someone. Never again."

"Justin was professional, polite, knowledgeable,& efficient. He knew exactly how to make the repair and did it quickly and for less money than some others had quoted. I would definitely recommend Justin for any in-home appliance repairs."

"Very conscientious, Made every effort to repair my dying refrigerator. Good communication regarding his availability and arrival to site"

"It went extremely well!! Shane was right on time, courteous, professional and finished the job in 3 hours - as planned!!"

"Contractor was selected by our home warranty company after paying our service fee. Contractor did come to diagnose the problem with our dishwasher. He called our home warranty company and the work was approved. Part was ordered. I received an email saying the part had arrived and to schedule an appointment on the contractors website. I scheduled the appointment and no one showed up at the scheduled time or the time allotted for a technician to show up. I called and emailed the contractor with no response. After about a week I spoke to the contractor and he apologized that I wasn't contacted about the part. Apparently the emailed I received was automated and that I should have waited until he contacted me to let me know that the part had arrived. He apologized again said that the part in question should arrive the next or the following day and that he would contact me. Fast forward two weeks and the same story. I would strongly encourage anyone that appreciates good customer service to not use Phoenix Appliance Repair our of McLeansville, NC."

"On 02/05/2024, T&C came to our home. At the home visit, they diagnosed our refrigerator's broken ice machine and stated that the cost, including the part and labor, totaled $605.90. The representative stated that we needed to pay the total cost up front because the company could not order the part without our payment. Sympathetic to the limitations of a small repair company, we chose to pay the above amount in full on 02/05/2024, the day the representative came to the home and diagnosed the issue regarding the broken ice machine. On 02/05/2024, we received the receipt via email re the item to our email address for $605.90 confirming our payment. Sometime in March, having not heard from the company regarding updates since the date we requested service for the item, we reached out to the merchant via phone call. When we asked what the status was of ordering the part and the expected repair date, we were told the part had not been ordered yet. During this phone call, we asked for a refund. From that day through May of 2024 (after FOUR months of our constant follow-ups, disputes with our credit card company, filings with the Better Business Bureau, etc.) T&C has STILL not issued us our refund. They also threatened to file restraining orders against us simply because we wanted a refund for services we paid for and did not receive. Our last two phone calls with this company were with the owner who was quite frankly belligerent and threatened to file a restraining order against us for following up with them regarding our refund. There are truly not enough words to describe how awful this company is. Use this company at your own risk. I fully anticipate that they will respond to this review with a variety of untruths as that is how they operate as you will hopefully see from their comments on other’s negative reviews."