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Closet Factory

Founded 2006 • With Angi since June 2010

We design, manufacture and install custom storage for closets, home offices, garages, pantries, laundry rooms, murphy beds and more. We are locally owned and operated and have a lifetime warranty on our product.

Verified Reviews

4.8

(38) Verified Reviews

Showing 1-25 of 38 reviews
Chethan S.
5.0
01/05/2021
An excellent final product always starts with a great design and that's exactly happened in my case. I hired Closet Factory to design and build custom cabinets for my Garage. Their designer Julia Page did an excellent job of converting my ideas and requirements into a tangible design. And I couldn't be happier with the final output. Julia was very professional, patient and responsive from design to final build. We had to iterate design few times based on my changing needs and we could do many edits real-time over a Zoom call. The design that was presented to me was brilliant which helped me visualize exactly how my space would look with the closets. Kyle and team did an excellent job with the installation. Owner Mike stopped by as well at the time of installation to check on things. Shows their focus on customer satisfaction. I'm more than impressed with Closet Factory and their designer Julia Page. I'm looking forward to working on more projects with them.
Description of Work
Build closet/cabinets in Garage
Category
custom cabinets, closet systems, home & garage organization
sudha Y.
5.0
11/08/2020
My closets turned out perfect and we are very happy with the finished product. Lisa Whitfield Jacobs is such a wonderful designer. She did such an amazing job with the design and making sure we got exactly what we wanted. Every step of the way was explained in detail. She followed up from her initial visit, through the planning phases and even after the project was done. She provided the computer drawings which helped us visualize what the end product would look like. We even went to showroom to pick our materials. Very friendly staff! The set up crew was professional and followed all Covid guidelines. They were professional in all they did. They made sure the area was cleaned before they left. It was a pleasure dealing with the this company, especially designer Lisa
Description of Work
Master walk in closet
Category
closet systems
kay E.
5.0
10/23/2020
From the design to the installation, everything was perfect. Lisa spent several hours with me developing a plan. She had ideas I had not considered. David and Shaun did the installation and their work was excellent. I am very pleased and would highly recommend them.
Description of Work
Home Office
Category
custom cabinets, home & garage organization
Lucy M.
5.0
10/16/2020
Perfectly. I called Ann Mullins with Closet Factory because I had used this company about 4-5 years ago. I was pleased then and I’m even happier now. Ann came over, drew up plans from her measurements and got right back to me with pricing. The pantry was the third time I’ve used this same company. No hidden fees. No high prices with 40% discounts. Everything is straight forward and above board. Ann gave me alternatives for different configurations as well and that was very helpful in making decisions.
Description of Work
Office, closet, pantry and bath and hall shelves
Category
custom cabinets, closet systems

Service Provider Response

Hi [Member Name Removed] and thank you for taking the time to leave a review and for being a returning client!! Thank you for noticing that we just provide up-front, honest pricing; we take a lot of pride in that fact. Please let us know should you ever need support or when you are ready for project #4 ;-) All the best, Michael Pail - President - Closet Factory Raleigh
Melanie C.
5.0
09/10/2020
I cannot say enough positive things about Amy Brothers, my Design Consultant, and the Closet Factory’s staff and owners. Amy did a great job designing a dry bar to meet all of my needs and wants, while keeping the design aesthetically pleasing, and within my budget. Additionally, she gave me a tour of the factory and introduced me to the owners, truly a nice touch. She met with me as many times as needed until I was completely happy with the final details. When the day came for the installation, the workers were on-time, organized and efficient in their duties to complete the job on-time. The owners and Amy were both very good to follow up with me to ensure that I was happy with the final results. I was, to say the least. Thank you all for a a wonderful and stress free experience. Oh, one more thing, the dry bar is absolutely stunning!
Description of Work
Dry Bar in my Basement
Category
custom cabinets, home & garage organization

Service Provider Response

Thank you [Member Name Removed], our whole team is laser focused on client care and it's great to hear when that shows. Please let us know if you need anything in the future. Mike Pail - President - Closet Factory Raleigh
George N.
5.0
12/05/2019
Excellent! Sue Pail and her team are great to work with. Very high quality. On time service. All of the work they did was custom designed and manufactured to fit our space. Significantly increased our storage space. Everything looks great, especially the kitchen island. Would hire again, and highly recommend!
Description of Work
Closets, Pantry, Kitchen Island
Category
closet systems
George N.
5.0
02/15/2019
Excellent! Sue Pail was outstanding to work with. Her install team did a great job. We are very pleased. Sue came to the house and spent a couple hours custom designing each system to meet our exact needs. Couldn’t ask for better service. Highly recommend!
Description of Work
We had a master closet system and a pantry shelf/ drawers put in. We also had cabinets put in the laundry room.
Category
custom cabinets, closet systems, home & garage organization

Service Provider Response

Thanks [Member Name Removed]! You and your wife were great to work with as well! I'm sure you will enjoy your organized spaces, but remember to reach out if you ever need anything. Thank you so much for taking the time to write a review, also! - Sue Pail
Brian M.
5.0
09/16/2017
When seeking a consultation ask for Jacki Poovey, she was awesome. Very friendly, helpful and full of good ideas. She worked with us to modify our plans and within several weeks our closets were installed by two installers over the course of an entire week. Jill in the office keeps you posted on details as well. We are very satisfied that we chose Closet Factory. Prior to instal we covered all of our floors due to high volume of traffic by the installers which helped greatly. Installers were private and did their job very independently.
Description of Work
Recently moved into a new home and Closet Factory installed closet systems in six closets.
Category
closet systems, home & garage organization

Service Provider Response

Thank you for taking the time to let others know about your experience. Jackie, Jill and the installers are very happy to have helped with a positive overall experience. Please let us know if you ever need anything.
Annmarie R.
5.0
01/30/2017
Lisa our designer was awesome and used all of the available space in our closet. She worked with the budget we had in mind and designed a wonderful closet! We absolutely love it!
Description of Work
custom closets for odd shaped master bedroom closet
Category
closet systems

Service Provider Response

Thank you for the feedback. We are so happy you love your closet. Please reach out if you ever need anything in the future.
Martha S.
5.0
09/22/2016
We used Sue Pail and her team from the Closet Factory 10 years ago and again in 2016 when we moved into our new "rightsized" home. Having much less space for storage in this new house was a concern untill Sue showed us how we could maximize the space with her closet designs. Awesome customer service. If we move again - would use the Closet Factory for the 3rd time.
Description of Work
Custom closets in every exhisting closet in the house.
Category
closet systems

Service Provider Response

You are always a pleasure to work with. Thank you for sharing your experience and I hope we are able to work together again!
Patti C.
5.0
08/25/2016
Perfectly. Tyrone was the quietest and most exact professional I have had in a while.
Description of Work
Master Bedroom closet installation & two bedroom closets.
Category
closet systems
Patti C.
5.0
08/25/2016
When you order an in home installation, aside from the sales rep, who was extremely attentive, it all comes down to the installer(s). Tyrone did our fairly extensive install over 3 days. Each time he came to our home he was a real professional; courteous, detail oriented and very meticulous. A pleasure to deal with and always ensured that we were satisfied before the day was done. He is top of my list!
Description of Work
New Home - Master Bedroom & two other bedrooms
Category
closet systems
Patti C.
5.0
08/25/2016
When you order an in home installation, aside from the sales rep, who was very attentive, it all comes down to the installer(s). Tyrone did our pretty large install as a real professional; courteous, detail oriented and very meticulous. A pleasure to deal with on a daily basis and always ensuring that we were satisfied before the day was done. He is top of my list!
Description of Work
New Home - Master Bedroom Closet; two bedroom closets
Category
closet systems, home & garage organization

Service Provider Response

Thank you for the review and feedback. Tyrone is a great asset to our company and strives to give our clients the best experience possible. I hope you love your closets for years to come. Please reach out if you ever need anything.
Linda P.
5.0
08/02/2016
I was looking to put in a new closet system since I redid my bathroom. The folks at the Closet Factory were great. I met Lisa Whitfield-Jacobs at the Southern Home show in Raleigh. At the scheduled appointment, Lisa came to my house, checked out the space, listened to my goals and then worked on a plan. She was very professional and very patient. I am pleased that the system is made right here in Garner, North Carolina. I had checked out a few other systems, but they were pre measured boxes and not made locally. The Closet Factory system was made to fit my needs, and I appreciated the 3 D models that helped me visualize the closet. The craftsmanship is very good. I appreciate that I can add to it in the future and the warranty is excellent. The system is versatile and very clean looking. On the morning of the installation, I was called to be informed when to expect the installer . Joe arrived right at the expected time. He was excellent and very professional. I would recommend these folks and would use them again the future
Description of Work
New closet system
Category
closet systems

Service Provider Response

Hi [Member Name Removed], Our team thrives on positive feedback, so thank you so much for taking the time to review! Thank you also for mentioning our warranty; we are very proud to stand behind our products, so please do let us know if there is ever anything that needs attention. We all look forward to serving you again when you are ready to tackle your next space. Mike Pail President Closet Factory - Raleigh
Tom B.
5.0
07/29/2016
Re: The recent design, fabrication and installation by Closet Factory As part of a recent major remodel, we created a huge new space for our Master Closet. We chose Closet Factory to design, custom fabricate and install the closet units in this new space. Ann Mullins of Closet Factory, helped us through the whole process. She laid out design options and helped us select those that enhanced the functionality as well as the appearance of the finished product. She followed the project from start to finish, insuring our satisfaction. Aaron, the young man from Closet Factory who delivered and installed the closet did a fantastic job. He did an excellent job with the installation and trim to our total satisfaction. Our friends are all jealous of our huge new closet. Tom and Molly Bailey
Description of Work
Designed, Fabricated and Installed Custom Closet and Cabinets in a newly remodeled space.
Category
custom cabinets, closet systems, remodeling, home & garage organization

Service Provider Response

Ann and Aaron are great representatives of Closet Factory and I'm so glad you had a great experience working with them. Tell your jealous friends to reach out and ask for Ann! :-)
Marjorie V.
5.0
01/04/2016
After moving to the Durham/Raleigh area recently into a new home, I needed closet organizers and I did a lot of research of the area companies. My efforts paid off because I found that Closet Factory is the hidden gem in the triangle area because they delivered our high quality of standard. I met with 5 salespeople from 5 different closet companies and Closet Factory is hands down the best in the area. When I visited the showroom, I met the receptionist, Jill, who warmly greeted me. She took me on a tour of their facility educating and showing me what they have to offer. She also showed me the factory section where they custom make your order right on their premises. Jill made me feel at home. She then scheduled me to meet Julia, one of their design consultants. What Julia will do for you is the following: *She uses her Interior design background *She is an excellent listener, she wants to deliver your dreams *She will take down your wish list and then offer suggestions *If you get off track with a few of your thoughts/ideas, she gets you back on track *Detailed oriented *Offers choice of granite, wood or melamine countertops *She brainstorms with you to fit Your needs *She will work with you to do as much or as little as you want, no pressure *You feel like you are on a team with her *She cares about her clients *She knows and believes in Closet Factory?s product, it?s not just a job *She emails you 3D designs that are easy to read and includes all the measurements *Closet systems goes all the way to the floor making it sturdy and able to hold a lot of clothes, etc. *High quality product (melamine), my neighbor thought it was wood I had 6 areas for Closet Factory: pantry, closet and cabinetry in mudroom, library bookcase, master (with a beautiful 2 tiered locked jewelry drawer) and 2nd bedroom closets and had a linen closet installed. Mike is their top installer and is a problem solver. We had wainscoting on our library?s walls which he hadn?t expected since it was installed after our estimate. He cheerfully figured out how to work with and around it and it looks fantastic!!! He?s been with Closet Factory for about 12 years, has a high work ethic and is an excellent carpenter. Elijah, who installed some of our closets is professional, polite and does excellent work. Halfway through the project, I realized that we needed some extra shelving and Elijah said "no problem". He delivered the shelving the very next day since Closet Factory does all their work on their premises. The shelving is 3/4" thick and will not warp. Everything looks beautiful, we are so happy! Closet Factory systems saves me time having a designated spot for everything, it?s high quality, installation was excellent and backed by a lifetime guarantee. Thank you Sue for being in this business providing a valuable, high quality product and an awesome team of Julia, Mike & Elijah. We are happy customers!!! Margie & Chris
Description of Work
Installed closet systems with drawers and a locked jewelry drawer in 2 bedrooms, closet & cabinets in mudroom, shelving in pantry, linen closet from scratch and a bookcase with doors in our library.
Category
custom cabinets, closet systems, home & garage organization

Service Provider Response

I know it took a lot of time to write such a detailed review of your experience with Closet Factory and I want you to know how much it is appreciated by everyone you mentioned in your review and by the entire company. We work hard every day to try to show our clients how much we care for them and want to come up with a solution that will benefit them on a daily basis. We can tell future clients that we are going to do all the things you mentioned, but there is no better way for them to really believe this to be true than hearing it from someone with first hand experience who does not have anything to gain by them choosing to work with us. So, thank you, thank you, thank you!! Please stay in touch and if there is anything you need in the future on any of the areas we have already done, or any new areas, please call Julia. Also, if you have any friends or family who we can provide the same excellent service for, please don't hesitate to refer them to Julia or any of our outstanding Design Consultants!
Rosanne P.
5.0
11/10/2015
Our Designer Julia was very patient with us. She worked to make sure that my mother all of 5 ft tall was able to utilize her closet in a comfortable way. Julia addresed her needs in wanting certain items installed. Such as 2 filing draws, a shelf big enough to place a personal item,an hamper and several drawns of various sizes. The installer Elijah was wonderful. He showed up on time and was very polite. He worked all day for two days and nicely cleaned up. The installation went well . There was one concern but Elijah worked with us to resolve it. All the shelves are tightly fitted and we are please with the outcome. Love the closet!
Description of Work
Master walk-in closet
Category
closet systems

Service Provider Response

I am so happy that you had such a wonderful experience and we really appreciate you taking the time to write a review for us. Please stay in touch and let us know if there is anything we can do for you now or in the future!
Jason M.
5.0
09/26/2015
David has expertise as a contractor and suggested bolting it to the ceiling for stability. The island is the perfect size making it easy to walk around and gives just enough space for long garments. I also had them install a closet unit in a reach in closet. I am very pleased with its esthetics and functionality. The installers were on time, polite and professional as well as tidy. I would definitely use the company again and would ask to work with David Cline. Their price was good as well for the reach in closet. I couldn't compare center island price since other companies couldn't do what I requested or did not think of connecting it to the ceiling. I also priced out a custom wardrobe/armoire and their price was better than a competitor and offered several different options to bring the price down. I opted not to do that project at this time.
Description of Work
We worked with David Cline and could not be more pleased. I needed a center island with some sort of bar attached to it to hang dresses and long garments. I called several companies who said it could not be done due to lack of walk around space and the possibility of the island tipping over due to being top heavy.
Category
closet systems

Service Provider Response

Thank you very much for taking the time to write about your experience. David is definitely an asset to Closet Factory and does a great job working with his clients to find the best solution. Please let us know if you ever need anything in the future.
Alison V.
5.0
07/31/2014
I got quotes from other closet companies, and Closet Factory definitely had the best price, but what sold me was the personal attention my designer, Sarah Tiani, gave to what I needed and wanted. Before she left that first day, she had shown me her first ideas for every space, then taken my feedback and made changes. I got exactly what I wanted, even if it was a special upgrade that they don't normally do. She went the extra mile for my project. Installation wasn't smooth sailing, as it started during one of this year's snow storms, but the guys did a great job and took their time. Everything got done to my liking.
Description of Work
Installed new hanging rods, shelving, drawers, etc. in every closet in my house
Category
closet systems
Tina S.
4.0
07/11/2014
It was okay. The person that came and measured made mistakes but then they fixed it. It was an average experience.
Description of Work
They installed a closet.
Category
closet systems

Service Provider Response

Thank you for the feedback. I am sorry your experience was not flawless. I am glad to hear we took care of making it right. If their is anything we can do to help you utilize your closet as your needs change please don't hesitate to call. Our goal is 100% customer satisfaction. --Sue Pail (owner)
Lee F.
4.0
02/01/2014
They were neat and the job was done as promised with no surprises.
Description of Work
Installed a master bedroom closet.
Category
closet systems

Service Provider Response

While we appreciate your time and willingness to leave a review, we have looked back through our client records through 2006 and do not have an entry for your name nor address. Is it possible you have us confused with another company? Unfortunately, many organizational companies have similar names and we are confused more often than we would prefer! If you would like to contact us to discuss further, please feel free to call us at 919-773-8990. Thanks again for your time and for helping us keep reviews accurate for future clients. Sincerely, Suzanne Pail
Gray B.
5.0
11/11/2013
The service was very good. I had used another franchise before. I was very pleased with what I got. The owner and another lady came out and both were very nice. They were very thorough and easy to work with. I told them what I was looking for and they drew up the design. They also have the ability to add things on afterwards which I liked as well. The guys that came out to do the work were great as well. They got the work done in one day. I would recommend them to others.
Description of Work
They completely re-did a walk-in closet that we have.
Category
closet systems, home & garage organization

Service Provider Response

[removed member name] Thank you so much for the wonderful review. It is great to hear you are still enjoying your closet! Feel free to call or email if you need anything.
Julia P.
5.0
10/21/2013
Ann was a great designer and very knowledgeable of the product. The installation was done well and the quality is very high. There was one issue with the drawers and it was fixed immediately. They will be the only company I will call for closets in my future! Customer service was great.
Description of Work
Installed four custom closets.
Category
closet systems

Service Provider Response

[Member Name Removed], We look forward to working with you on your future projects! Thank you!
Mark W.
5.0
09/18/2013
Design consultant Vicky was excellent. Great personality, very thorough and knowledgeable, and delivered the best design of any of the companies we worked with. The company offers a broad spectrum of products that would work well with any budget. My wife and I felt that Closet Factory delivered the best overall value in terms of quality, finish, and warranty of any of the companies we spoke with. We also like that all of their cabinets are custom built to order - we were surprised to discover that some other companies use pre-fab pieces. The cabinets were built in a timely fashion and the installers arrived on-time on the scheduled install day. Installers were neat, thorough, and did a complete job. We are very pleased with our custom closet from Closet Factory.
Description of Work
Designed, built and installed customer closet
Category
closet systems

Service Provider Response

[member name removed], Thank you very much for sharing your experience with Closet Factory! We are extremely happy that we were able to solve your organizational needs in a neat and timely fashion and fit your budget. Our goal is 100% satisfaction. Please let us know if you ever need anything.
Keith W.
2.0
03/15/2013
In February, I called 3 companies to come to my new home about some work I need done to my kitchen pantry. I told each company to give me their best design and quote to change the set up of the pantry. Vicki from Closet Factory arrived with a friendly and qualified attitude. She hand drew a nice design and gave me a quote of $1400 - $1600. She also told me that her company does not negotiate on price. The price is the price. I told her I would go over this with my husband and get back to her in a week. About a week later, after all quotes were complete, I let Vicki know through email that we went with another company. She emailed me back and asked why I picked California Closet instead. I explained that I liked their design and price better. California Closet provided a beautiful 3 page computer generated design. About another week later, California Closet called to let me know that they were having problems with their products and can't do the exact design they provided. Since I have already given them a deposit, I asked them if they could rethink their design so their product will work and to give me a new quote. They said they would get back to me on this. I then emailed Vicki as a fall back in case California can't fix their design. I wanted to know if Closet Factory can still do their design and asked if she can give me an exact quote instead of a range. She called me with a price of $1300. A couple of days later, California Closet sent me simplified design and told me they could now proceed with my pantry. I emailed Vicki to thank her for her time. Unfortunately for her, California Closet has again given a better design and price ($900). That night I got a call from a Ms. Gross with Closet Factory. She badgered me for information on my budget for the pantry. When I refuse to answer her questions, she alerted me that their designs are private and I am not to share them with anyone. I was shocked by this phone call and felt threaten by her tone. I assured her that I did not share any of the designs with any of the 3 companies. I was going to call Vicki to replace the cabinets on either side of my fireplace. After this unprofessional confrontation, I will not be doing business with her or this company.
Description of Work
Received a design and a quote for shelves and drawers for my kitchen pantry.
Category
closet systems

Service Provider Response

As the owner of Closet Factory, I appreciate all feedback. I have tried to contact this client to get a full understanding of the situation and will continue to do so. I have spoken to my employees and feel some of our intention may have been misconstrued. My designers try very hard to make sure our clients know that they are our top priority. We want to solve their organizational needs and we want their business because we truly believe we are the best company to do so. I believe this client may have taken that enthusiasm as sales pressure and I apologize if it came across this way. As I am dismayed by this individual's comments I must note that, while we strive for complete customer satisfaction throughout the process, this individual has not yet been a customer of Closet Factory. I am very proud of the fact that our staff members conduct themselves with the utmost of professionalism and have many satisfied clients who attest to this. I'd love an opportunity to prove this to this client. Closet Factory prides itself on providing clients with the best custom built-in furniture in the industry. We also are proud of our excellent design, sales, management and installation staff. We are known for our outstanding customer service and we have an A rating with Angie's List. We encourage all prospective clients to judge our professionalism for themselves and we look forward to continuing our stellar client service and satisfaction, building upon our outstanding reputation in the industry.

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Phone

Address

2031 Production Dr

Apex, NC 27539

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FAQ

Closet Factory is currently rated 4.8 overall out of 5.

Closet Factory is open:

Monday: 8:00 AM - 4:30 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 10:00 AM - 2:00 PM

Closet Factory accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, PayPal, Financing Available

Yes, Closet Factory offers free project estimates.

Yes, Closet Factory offers eco-friendly accreditations.

Yes, Closet Factory offers a 10% senior discount.

Yes, Closet Factory offers warranties.

Closet Factory offers the following services: Remodeling - general, closets, cabinet making, organization - home & garage.