Closet Factory

An excellent final product always starts with a great design and that's exactly happened in my case. I hired Closet Factory to design and build custom cabinets for my Garage. Their designer Julia Page did an excellent job of converting my ideas and requirements into a tangible design. And I couldn't be happier with the final output. Julia was very professional, patient and responsive from design to final build. We had to iterate design few times based on my changing needs and we could do many edits real-time over a Zoom call. The design that was presented to me was brilliant which helped me visualize exactly how my space would look with the closets. Kyle and team did an excellent job with the installation. Owner Mike stopped by as well at the time of installation to check on things. Shows their focus on customer satisfaction. I'm more than impressed with Closet Factory and their designer Julia Page. I'm looking forward to working on more projects with them.

My closets turned out perfect and we are very happy with the finished product. Lisa Whitfield Jacobs is such a wonderful designer. She did such an amazing job with the design and making sure we got exactly what we wanted. Every step of the way was explained in detail. She followed up from her initial visit, through the planning phases and even after the project was done. She provided the computer drawings which helped us visualize what the end product would look like. We even went to showroom to pick our materials. Very friendly staff! The set up crew was professional and followed all Covid guidelines. They were professional in all they did. They made sure the area was cleaned before they left. It was a pleasure dealing with the this company, especially designer Lisa

From the design to the installation, everything was perfect. Lisa spent several hours with me developing a plan. She had ideas I had not considered. David and Shaun did the installation and their work was excellent. I am very pleased and would highly recommend them.

Perfectly. I called Ann Mullins with Closet Factory because I had used this company about 4-5 years ago. I was pleased then and I’m even happier now. Ann came over, drew up plans from her measurements and got right back to me with pricing. The pantry was the third time I’ve used this same company. No hidden fees. No high prices with 40% discounts. Everything is straight forward and above board. Ann gave me alternatives for different configurations as well and that was very helpful in making decisions.

I cannot say enough positive things about Amy Brothers, my Design Consultant, and the Closet Factory’s staff and owners. Amy did a great job designing a dry bar to meet all of my needs and wants, while keeping the design aesthetically pleasing, and within my budget. Additionally, she gave me a tour of the factory and introduced me to the owners, truly a nice touch. She met with me as many times as needed until I was completely happy with the final details. When the day came for the installation, the workers were on-time, organized and efficient in their duties to complete the job on-time. The owners and Amy were both very good to follow up with me to ensure that I was happy with the final results. I was, to say the least. Thank you all for a a wonderful and stress free experience. Oh, one more thing, the dry bar is absolutely stunning!

Excellent! Sue Pail and her team are great to work with. Very high quality. On time service. All of the work they did was custom designed and manufactured to fit our space. Significantly increased our storage space. Everything looks great, especially the kitchen island. Would hire again, and highly recommend!

Excellent! Sue Pail was outstanding to work with. Her install team did a great job. We are very pleased. Sue came to the house and spent a couple hours custom designing each system to meet our exact needs. Couldn’t ask for better service. Highly recommend!

When seeking a consultation ask for Jacki Poovey, she was awesome. Very friendly, helpful and full of good ideas. She worked with us to modify our plans and within several weeks our closets were installed by two installers over the course of an entire week. Jill in the office keeps you posted on details as well. We are very satisfied that we chose Closet Factory. Prior to instal we covered all of our floors due to high volume of traffic by the installers which helped greatly. Installers were private and did their job very independently.

Lisa our designer was awesome and used all of the available space in our closet. She worked with the budget we had in mind and designed a wonderful closet! We absolutely love it!

We used Sue Pail and her team from the Closet Factory 10 years ago and again in 2016 when we moved into our new "rightsized" home. Having much less space for storage in this new house was a concern untill Sue showed us how we could maximize the space with her closet designs. Awesome customer service. If we move again - would use the Closet Factory for the 3rd time.

Perfectly. Tyrone was the quietest and most exact professional I have had in a while.

When you order an in home installation, aside from the sales rep, who was extremely attentive, it all comes down to the installer(s). Tyrone did our fairly extensive install over 3 days. Each time he came to our home he was a real professional; courteous, detail oriented and very meticulous. A pleasure to deal with and always ensured that we were satisfied before the day was done. He is top of my list!

When you order an in home installation, aside from the sales rep, who was very attentive, it all comes down to the installer(s). Tyrone did our pretty large install as a real professional; courteous, detail oriented and very meticulous. A pleasure to deal with on a daily basis and always ensuring that we were satisfied before the day was done. He is top of my list!

I was looking to put in a new closet system since I redid my bathroom. The folks at the Closet Factory were great. I met Lisa Whitfield-Jacobs at the Southern Home show in Raleigh. At the scheduled appointment, Lisa came to my house, checked out the space, listened to my goals and then worked on a plan. She was very professional and very patient. I am pleased that the system is made right here in Garner, North Carolina. I had checked out a few other systems, but they were pre measured boxes and not made locally. The Closet Factory system was made to fit my needs, and I appreciated the 3 D models that helped me visualize the closet. The craftsmanship is very good. I appreciate that I can add to it in the future and the warranty is excellent. The system is versatile and very clean looking. On the morning of the installation, I was called to be informed when to expect the installer . Joe arrived right at the expected time. He was excellent and very professional. I would recommend these folks and would use them again the future

Re: The recent design, fabrication and installation by Closet Factory As part of a recent major remodel, we created a huge new space for our Master Closet. We chose Closet Factory to design, custom fabricate and install the closet units in this new space. Ann Mullins of Closet Factory, helped us through the whole process. She laid out design options and helped us select those that enhanced the functionality as well as the appearance of the finished product. She followed the project from start to finish, insuring our satisfaction. Aaron, the young man from Closet Factory who delivered and installed the closet did a fantastic job. He did an excellent job with the installation and trim to our total satisfaction. Our friends are all jealous of our huge new closet. Tom and Molly Bailey

After moving to the Durham/Raleigh area recently into a new home, I needed closet organizers and I did a lot of research of the area companies. My efforts paid off because I found that Closet Factory is the hidden gem in the triangle area because they delivered our high quality of standard. I met with 5 salespeople from 5 different closet companies and Closet Factory is hands down the best in the area. When I visited the showroom, I met the receptionist, Jill, who warmly greeted me. She took me on a tour of their facility educating and showing me what they have to offer. She also showed me the factory section where they custom make your order right on their premises. Jill made me feel at home. She then scheduled me to meet Julia, one of their design consultants. What Julia will do for you is the following: *She uses her Interior design background *She is an excellent listener, she wants to deliver your dreams *She will take down your wish list and then offer suggestions *If you get off track with a few of your thoughts/ideas, she gets you back on track *Detailed oriented *Offers choice of granite, wood or melamine countertops *She brainstorms with you to fit Your needs *She will work with you to do as much or as little as you want, no pressure *You feel like you are on a team with her *She cares about her clients *She knows and believes in Closet Factory?s product, it?s not just a job *She emails you 3D designs that are easy to read and includes all the measurements *Closet systems goes all the way to the floor making it sturdy and able to hold a lot of clothes, etc. *High quality product (melamine), my neighbor thought it was wood I had 6 areas for Closet Factory: pantry, closet and cabinetry in mudroom, library bookcase, master (with a beautiful 2 tiered locked jewelry drawer) and 2nd bedroom closets and had a linen closet installed. Mike is their top installer and is a problem solver. We had wainscoting on our library?s walls which he hadn?t expected since it was installed after our estimate. He cheerfully figured out how to work with and around it and it looks fantastic!!! He?s been with Closet Factory for about 12 years, has a high work ethic and is an excellent carpenter. Elijah, who installed some of our closets is professional, polite and does excellent work. Halfway through the project, I realized that we needed some extra shelving and Elijah said "no problem". He delivered the shelving the very next day since Closet Factory does all their work on their premises. The shelving is 3/4" thick and will not warp. Everything looks beautiful, we are so happy! Closet Factory systems saves me time having a designated spot for everything, it?s high quality, installation was excellent and backed by a lifetime guarantee. Thank you Sue for being in this business providing a valuable, high quality product and an awesome team of Julia, Mike & Elijah. We are happy customers!!! Margie & Chris

Our Designer Julia was very patient with us. She worked to make sure that my mother all of 5 ft tall was able to utilize her closet in a comfortable way. Julia addresed her needs in wanting certain items installed. Such as 2 filing draws, a shelf big enough to place a personal item,an hamper and several drawns of various sizes. The installer Elijah was wonderful. He showed up on time and was very polite. He worked all day for two days and nicely cleaned up. The installation went well . There was one concern but Elijah worked with us to resolve it. All the shelves are tightly fitted and we are please with the outcome. Love the closet!

David has expertise as a contractor and suggested bolting it to the ceiling for stability. The island is the perfect size making it easy to walk around and gives just enough space for long garments. I also had them install a closet unit in a reach in closet. I am very pleased with its esthetics and functionality. The installers were on time, polite and professional as well as tidy. I would definitely use the company again and would ask to work with David Cline. Their price was good as well for the reach in closet. I couldn't compare center island price since other companies couldn't do what I requested or did not think of connecting it to the ceiling. I also priced out a custom wardrobe/armoire and their price was better than a competitor and offered several different options to bring the price down. I opted not to do that project at this time.

I got quotes from other closet companies, and Closet Factory definitely had the best price, but what sold me was the personal attention my designer, Sarah Tiani, gave to what I needed and wanted. Before she left that first day, she had shown me her first ideas for every space, then taken my feedback and made changes. I got exactly what I wanted, even if it was a special upgrade that they don't normally do. She went the extra mile for my project. Installation wasn't smooth sailing, as it started during one of this year's snow storms, but the guys did a great job and took their time. Everything got done to my liking.

It was okay. The person that came and measured made mistakes but then they fixed it. It was an average experience.

They were neat and the job was done as promised with no surprises.

The service was very good. I had used another franchise before. I was very pleased with what I got. The owner and another lady came out and both were very nice. They were very thorough and easy to work with. I told them what I was looking for and they drew up the design. They also have the ability to add things on afterwards which I liked as well. The guys that came out to do the work were great as well. They got the work done in one day. I would recommend them to others.

Ann was a great designer and very knowledgeable of the product. The installation was done well and the quality is very high. There was one issue with the drawers and it was fixed immediately. They will be the only company I will call for closets in my future! Customer service was great.

Design consultant Vicky was excellent. Great personality, very thorough and knowledgeable, and delivered the best design of any of the companies we worked with. The company offers a broad spectrum of products that would work well with any budget. My wife and I felt that Closet Factory delivered the best overall value in terms of quality, finish, and warranty of any of the companies we spoke with. We also like that all of their cabinets are custom built to order - we were surprised to discover that some other companies use pre-fab pieces. The cabinets were built in a timely fashion and the installers arrived on-time on the scheduled install day. Installers were neat, thorough, and did a complete job. We are very pleased with our custom closet from Closet Factory.

In February, I called 3 companies to come to my new home about some work I need done to my kitchen pantry. I told each company to give me their best design and quote to change the set up of the pantry. Vicki from Closet Factory arrived with a friendly and qualified attitude. She hand drew a nice design and gave me a quote of $1400 - $1600. She also told me that her company does not negotiate on price. The price is the price. I told her I would go over this with my husband and get back to her in a week. About a week later, after all quotes were complete, I let Vicki know through email that we went with another company. She emailed me back and asked why I picked California Closet instead. I explained that I liked their design and price better. California Closet provided a beautiful 3 page computer generated design. About another week later, California Closet called to let me know that they were having problems with their products and can't do the exact design they provided. Since I have already given them a deposit, I asked them if they could rethink their design so their product will work and to give me a new quote. They said they would get back to me on this. I then emailed Vicki as a fall back in case California can't fix their design. I wanted to know if Closet Factory can still do their design and asked if she can give me an exact quote instead of a range. She called me with a price of $1300. A couple of days later, California Closet sent me simplified design and told me they could now proceed with my pantry. I emailed Vicki to thank her for her time. Unfortunately for her, California Closet has again given a better design and price ($900). That night I got a call from a Ms. Gross with Closet Factory. She badgered me for information on my budget for the pantry. When I refuse to answer her questions, she alerted me that their designs are private and I am not to share them with anyone. I was shocked by this phone call and felt threaten by her tone. I assured her that I did not share any of the designs with any of the 3 companies. I was going to call Vicki to replace the cabinets on either side of my fireplace. After this unprofessional confrontation, I will not be doing business with her or this company.