Founded 2006 • With Angi since June 2010
Service Provider Response
Hi [Member Name Removed] and thank you for taking the time to leave a review and for being a returning client!! Thank you for noticing that we just provide up-front, honest pricing; we take a lot of pride in that fact. Please let us know should you ever need support or when you are ready for project #4 ;-) All the best, Michael Pail - President - Closet Factory RaleighService Provider Response
Thank you [Member Name Removed], our whole team is laser focused on client care and it's great to hear when that shows. Please let us know if you need anything in the future. Mike Pail - President - Closet Factory RaleighService Provider Response
Thanks [Member Name Removed]! You and your wife were great to work with as well! I'm sure you will enjoy your organized spaces, but remember to reach out if you ever need anything. Thank you so much for taking the time to write a review, also! - Sue PailService Provider Response
Thank you for taking the time to let others know about your experience. Jackie, Jill and the installers are very happy to have helped with a positive overall experience. Please let us know if you ever need anything.Service Provider Response
Thank you for the feedback. We are so happy you love your closet. Please reach out if you ever need anything in the future.Service Provider Response
You are always a pleasure to work with. Thank you for sharing your experience and I hope we are able to work together again!Service Provider Response
Thank you for the review and feedback. Tyrone is a great asset to our company and strives to give our clients the best experience possible. I hope you love your closets for years to come. Please reach out if you ever need anything.Service Provider Response
Hi [Member Name Removed], Our team thrives on positive feedback, so thank you so much for taking the time to review! Thank you also for mentioning our warranty; we are very proud to stand behind our products, so please do let us know if there is ever anything that needs attention. We all look forward to serving you again when you are ready to tackle your next space. Mike Pail President Closet Factory - RaleighService Provider Response
Ann and Aaron are great representatives of Closet Factory and I'm so glad you had a great experience working with them. Tell your jealous friends to reach out and ask for Ann! :-)Service Provider Response
I know it took a lot of time to write such a detailed review of your experience with Closet Factory and I want you to know how much it is appreciated by everyone you mentioned in your review and by the entire company. We work hard every day to try to show our clients how much we care for them and want to come up with a solution that will benefit them on a daily basis. We can tell future clients that we are going to do all the things you mentioned, but there is no better way for them to really believe this to be true than hearing it from someone with first hand experience who does not have anything to gain by them choosing to work with us. So, thank you, thank you, thank you!! Please stay in touch and if there is anything you need in the future on any of the areas we have already done, or any new areas, please call Julia. Also, if you have any friends or family who we can provide the same excellent service for, please don't hesitate to refer them to Julia or any of our outstanding Design Consultants!Service Provider Response
I am so happy that you had such a wonderful experience and we really appreciate you taking the time to write a review for us. Please stay in touch and let us know if there is anything we can do for you now or in the future!Service Provider Response
Thank you very much for taking the time to write about your experience. David is definitely an asset to Closet Factory and does a great job working with his clients to find the best solution. Please let us know if you ever need anything in the future.Service Provider Response
Thank you for the feedback. I am sorry your experience was not flawless. I am glad to hear we took care of making it right. If their is anything we can do to help you utilize your closet as your needs change please don't hesitate to call. Our goal is 100% customer satisfaction. --Sue Pail (owner)Service Provider Response
While we appreciate your time and willingness to leave a review, we have looked back through our client records through 2006 and do not have an entry for your name nor address. Is it possible you have us confused with another company? Unfortunately, many organizational companies have similar names and we are confused more often than we would prefer! If you would like to contact us to discuss further, please feel free to call us at 919-773-8990. Thanks again for your time and for helping us keep reviews accurate for future clients. Sincerely, Suzanne PailService Provider Response
[removed member name] Thank you so much for the wonderful review. It is great to hear you are still enjoying your closet! Feel free to call or email if you need anything.Service Provider Response
[Member Name Removed], We look forward to working with you on your future projects! Thank you!Service Provider Response
[member name removed], Thank you very much for sharing your experience with Closet Factory! We are extremely happy that we were able to solve your organizational needs in a neat and timely fashion and fit your budget. Our goal is 100% satisfaction. Please let us know if you ever need anything.Service Provider Response
As the owner of Closet Factory, I appreciate all feedback. I have tried to contact this client to get a full understanding of the situation and will continue to do so. I have spoken to my employees and feel some of our intention may have been misconstrued. My designers try very hard to make sure our clients know that they are our top priority. We want to solve their organizational needs and we want their business because we truly believe we are the best company to do so. I believe this client may have taken that enthusiasm as sales pressure and I apologize if it came across this way. As I am dismayed by this individual's comments I must note that, while we strive for complete customer satisfaction throughout the process, this individual has not yet been a customer of Closet Factory. I am very proud of the fact that our staff members conduct themselves with the utmost of professionalism and have many satisfied clients who attest to this. I'd love an opportunity to prove this to this client. Closet Factory prides itself on providing clients with the best custom built-in furniture in the industry. We also are proud of our excellent design, sales, management and installation staff. We are known for our outstanding customer service and we have an A rating with Angie's List. We encourage all prospective clients to judge our professionalism for themselves and we look forward to continuing our stellar client service and satisfaction, building upon our outstanding reputation in the industry.We love to maintain relationships with clients and become more than just a cleaning service. We want to be part of the routine that makes your life better, healthier, and cleaner. And, the more often we come by, the less work we have to do, and the more you save – not to mention the intangible benefit of living in a spotless place!
Angi Certified
Cabinet and Closet Depot specializes in every aspect of kitchen remodeling, kitchen cabinets, and bathroom remodeling services in Raleigh, NC, and surrounding areas, from start to finish.
Angi Certified
Woodwright & Millwork LLC’s mission is to pursue and bring to completion professional projects that are both beautifully crafted and durable. Woodwright & Millwork LLC was established in 2019 by Andrew Schafer. He has spent the last 10 years in construction and remodeling to shape the skills needed to successfully organize, start, and complete a wide variety of projects, from framing to custom built ins.
Angi Certified
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