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"Extremely customer service experience. The representative I dealt with was not only unhelpful but also came across. As both judgmental and lacking professionalism when I asked clear questions about pricing I received vague misleading answers. They scheduled an appointment that I had agreed upon for one o'clock pm but no one show up or call. Instead I received a text for 1 o'clock pm.; When I called to let them know The situation and the pricing they have changed their answer from 1 -3pm and told me that there was a fee that would be applied. When I asked a follow up question the Rep. hung up on me. The overall behavior was unprofessional and extremely biased based on demographic that they choose not to served. I would expect more transparency, respect and communication."

"Very professional service, and great customer service."

"Only rating 1 because it doesn't go lower. Had a new unit installed end of Sept 24. First time power goes out on 11/5, no electricity. When tri state sells you a product, they pitch their amazing customer service with all these guarnatees of knowing when your unit is out before you know and having someone there within 24 hours etc. Well, the first call we make we are told it will be the end of Nov to get someone out to look at it. 3 weeks. Nobody shows up. Then we get a call that says "your appointment on Dec 12 has been canceled and the earliest we can get to you is Jan 16th. This is 2.5 months wait to get service to fix a nearly $20k unit, that is upcharged because of the excellent service. You can't get anyone to answer your call. you wait on hold for 20 minutes, then have to leave a voicemail in which you will not get called back. Based on my experience, find someone else and pay less. Even if the service is bad, which it can't be worse than this, you save money! @kohler"

"We attempted to have our unfinished basement finished in 2020. The project started in June of 2020 and was terminated unfinished in January of 2021. Total cost of the partial project was $75,771. Several issues led to the termination of the project. The primary was lack of actual project management and ability to take responsibility for errors by the contractor, which, in addition to being frustrating, contributed to the unnecessarily long project time of 7 months while still not being finished. Examples include: - An I-Beam for a heavy-bag track was to be installed on the ceiling. It was installed in the incorrect location and extremely poorly, to the point where flanges were overlapping. When confronted, the contractor stated that it just "wasn't finished". However, the correction required the complete removal and re-installation. Then the contractor claimed the issue was due to insufficient instruction supplied, even though all required information was in fact supplied. The installation crew was simply not competent and failed to install as instructed. - Wood panels were put on a large portion of the ceiling. Several conversations in writing instructed that there was to be no more work done after the initial paint as we liked the look as is. When painters were on-site for the walls, it was confirmed with them verbally that the ceiling was complete and not to perform work on them. However, they caulked and painted it anyway. When confronted, the contractor stated it was always known that this work was to be done. He also said it was only painted and not caulked, which was clearly not the case. Additionally, when shown texts and emails where we explicitly requested no more work done to the ceiling and that he also stated it was complete, he simply ignored it. - When ordering a vanity, he sent us to a shop to select one. However, when it came time to need the vanity, we found it had never actually been ordered. The contractor blamed us for not ordering it while at the shop, however the person at the shop later confirmed the hold up was the contractor not confirming the order. These are some of the biggest examples, but there were communication issues throughout the project. The termination of the contact didn't go any better than the rest of the project. We were told up front, in writing, that we would be billed for all services each week for the prior week. However, when we were settling up after the contract was terminated, there were many costs he was back charging for, meaning they were not billed during the week of work as the original contract stated. One of the items had no reciept. One of the bigger issues here was the painting. The painting cost was much too high relative to the original bid price based on actual work performed. When asked for an itemized bill for painting, it included painting work that had not been performed. The contractor ultimately removed the item for which he didn't have a receipt and reduced the paint cost by some amount. It was still not correct, but we agreed to pay to end the situation."

"Cody was professional and the install was done in a timely manner"

"Rion was very professional. He laid out the job and explained everything as to and how it would work. The job was completed in a very timely matter and cleaned up very nice. I would definitely recommend him and his company."

"Went well and was a quick fix regarding the model we had an issue with."

"Called Sam on Friday for quote for water heater replacement. Said he could do Monday afternoon or Tuesday morning. Received call Monday morning to see if he could come on over to do replacement, what a pleasant surprise! Sam arrived shortly after with water heater we discussed & all supplies needed , no running around to pickup stuff. Job completed in timely manner. Old unit hauled off and job site all cleaned. That’s a big deal to me. Will not hesitate to recommend Liberty to friends & relatives ! Thanks Sam , Dave & Roxanne"

"Had a small bathroom that I wanted to put a lot of new things technology items in. He took the challenge on with no complaints and gave us a beautiful new bathroom. Communications was great. He even watched my dogs when I had to run an errand. Would highly recommend and will definitely be using for more projects in the future! Thanks for all you did Bryan!"