Tiger Services, LLC

"Hi Kalyan We apologize for the less than 5-star experience you had with us, and we take all feedback seriously. Our goal is to provide the best possible service, and we would like the opportunity to make it right. Please feel free to reach out to our Customer Care Manager, Missy, at (844) 658-4661 to discuss your situation further. Thank you. The Team at Tiger."

"Thank you for the 5 star review, Gerald! And for choosing to trust Tiger!"

"Joe, thank you for the 5 star review and for choosing to trust Tiger!"

"Thank you for the 5 star review, Scott! And for choosing to trust Tiger!"

"Michael, thank you for the review! I will be sure to acknowledge Chase during our morning meeting. Thank you again for choosing to trust Tiger!"

"Thank you for the 5 star review Kathy! And thank you for choosing to trust Tiger."

"Thank you for sharing this feedback, Tonya. Although our prices may seem high to you, they represent the utmost quality and professional service you wont receive from many other companies. We present options that we believe would best suit our customers needs not only now, but for years to come. The total price of the services we provide includes not only the diagnostic, but immediate service from a drug-free, background checked, skilled electrician and warranty on the work performed from a company that has been in business over 27 years. Customer satisfaction is our number one priority; if you have any questions regarding this job, please give our office a call at 309-807-4483. I appreciate you taking the time to leave us a review and thank you for choosing Tiger."

"Karen, thank you for your kind words and for choosing Tiger! I will make sure Zac is recognized for his great service!"

"Gretchen, I appreciate your review! I'm glad to hear my technicians were hard working, professional, respectful, and kind. I will be sure to pass your feedback along to our team so that the technicians involved can be praised! Thank you for choosing Tiger!"

"Thank you for your feedback, Amy. We do learn from all our customers, so feedback like yours is priceless in helping us improve. I apologize for the inconvenience this has caused your family. I would like to find a resolution that works best for you, but unfortunately, I was unable to locate your account based on the details provided. Please give our office a call at (618) 215-5856 so that you can discuss this with my Customer Care Manager."

"I take your concerns seriously and would like the chance to address them with you, however, I am having difficulty locating your customer records within our database. I take special pride when you hire us for your water heater installation needs, our entire company works hard to make sure your experience with us is hassle-free and enjoyable, and I am sorry you feel we missed the mark for you this time. Please give our office a call to discuss your concerns further."

"Don, our owner has reached out and personally spoken with you on several occasions since December regarding the job referenced in your review in an effort to resolve your concerns. We present options that we believe would best suit our customers? needs not only now but for years to come, and let you make the decision on how to proceed prior to starting any work. Your project manager offered you and your wife multiple options ranging from basic packages to more extensive, total-home solutions. You and your wife opted for one of our more inclusive packages which addressed several issues and safety concerns throughout your home. The scope of the work and the total price of the job were both explained numerous times and agreed upon prior to any work being performed. The concerns regarding your interest rate should be directed towards the company through which you were financed, as we do not control their terms or billing. As requested by you in January, our Customer Care Manager promptly provided you with your invoices and all signed contracts several times by fax and email. I take special pride when you hire Tiger for your plumbing and electrical work, our entire company works hard to make sure your experience with us is hassle-free and enjoyable, and I apologize you feel we missed the mark for you. If you have additional questions or concerns, please reach back out to our office."

"Thank you for taking the time to share this feedback, Bill. While I am happy to hear you were satisfied with the work performed in your home, I apologize for any frustration you experienced in regards to the unexpected delay mentioned in your review. I take special pride when you hire Tiger for your plumbing projects, our entire company works hard to make sure your experience with us is hassle-free and enjoyable. Customer satisfaction is our top priority and my Customer Care Manager has attempted to contact you in regards to this concern. To discuss this issue further, please give us a call back at (618)254-6283. We would be happy to make things right for you!"

"Thank you for choosing Tiger, Lori!"

"Grace, thank you for sharing this feedback with me. We feel there is no greater pleasure than ensuring our customers receive the best options for their money when we visit their homes. Do my technicians present a range of options that we believe would best suit our customers? needs not only now but for years to come, and let you make the decision on how to proceed before starting any work. Our flat rate, menu pricing was designed with the customer in mind. We charge by the job, not by the hour or per technician, and I apologize this was not adequately explained to you at the time of your appointment. In reference to the change in scope of work for your job, thank you for speaking with my Customer Care Manager and clarifying this issue. I personally apologize for any miscommunication that occurred in prior conversations with your project manager. I have addressed this with my team and have scheduled additional training on correctly handling changes in the scope of work that arise while completing jobs and overall customer communication. I am happy to hear that you will be refunded a portion of your bill to more accurately reflect the work that ended up needing to be completed in your home. As requested, an itemized invoice has also been mailed to you. Tiger Services is a veteran-owned, family-run business that has been serving the Metro East for over 27 years. I take special pride that when you hire us for your home service needs, our entire company works hard to make sure your experience with us is hassle-free and enjoyable, and I am sorry we missed the mark for you this time. If you have any additional questions regarding these concerns or the work that was completed in your home, please contact our office."

"Thank you for the review, Chyrel! I'll make sure to share these kind words with both of your plumbers and recognize them for their professionalism during our next team meeting. Thank you for your business and for choosing Tiger!"

"I appreciate the feedback, Robert! Thank you for choosing Tiger."

"Thank you for the review, Richard, and for choosing Tiger."

"Spencre, thank you for your feedback. Feedback like yours is priceless in helping our company improve upon our customer experience. We reached out within a minute of you contacting us through HomeAdvisor to schedule, and arrived at your home promptly at your requested service time. Our technicians present upfront prices for the job, and let you make the decision if you would like for the work to be completed. We diagnosed your project and provided you multiple solutions, at no charge to you. Although our prices may seem high to you, they represent the utmost quality and professional service you won't receive from many other companies. The total price of the free estimates we gave include not only the parts and labor, but immediate service from a drug free, background checked, skilled technician in a fully stocked truck, capable of performing the work up to code during his visit, and warranty on the work performed from a company that has been in business for over 26 years. We take special pride that when you hire us for your electrical work, our entire company works hard to make sure your experience with us is hassle-free and enjoyable. We strive to make sure our customers are completely satisfied & I?m sorry that we didn?t meet your expectations. If you?d like to address this issue further, please contact our office."

"I appreciate the review, Gilbert! Thanks for choosing Tiger."

"Thank you for the review and for choosing Tiger, Lynn!"

"Michael, thank you for your feedback. We agree, Steve the best! I will be sure to share your kind words with him during our weekly team meeting. Thanks for choosing Tiger."