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"$7000 for a simple door and $3000 per window? On an old mobile home? No thank you !!!!!"

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First off, the salesman Russell was great.  Very knowledgeable and informed on all aspects of what he was doing.  I explained his was the first of three bids I was planning to get and he didn't get pushy.  He did still try to close the sale on our first meeting but that's his job.  He was also easy to contact and prompt to return calls.  After talking to him for a while you start to wonder why in the world is this guy selling windows?! (Not knocking window salesmen)  An interesting guy and a big part of the reason I chose Window World.

Next, the windows.  I'm not a home improvement type person, but they seem to me to be very good quality for the price and are a huge improvement over the old 1970's era wooden single pane windows I had.  I could immediately tell a huge difference in how they keep the wind and cold out.  Several of my friends in the construction industry were very impressed with the build and quality when I showed them.  Time will tell further, but based on what I see, and lots of research, they are a huge step above basic builder grade quality.

Last, the installation.  The windows arrived ahead of plan and installation was scheduled quick and easy.  They guys called when they were on the way and arrived on time.  Overall everything went well.  I did ask them to re caulk one of the windows as the bead was pretty ugly and got dirt in it.  They took care of it right away.  I later noticed one of the screens had a tear in it and they came back promptly and took care of it.  Based on my experience, I expect to get good service in the future if needed.

A few small problems.  One of the installers was standing on my front porch smoking.  I believe you should ask the customer first if that's OK.  I did politely ask him not to smoke.  I guess I should have also asked him not to leave cigarette butts in my driveway. When they took the windows off the truck, a bunch of broken glass fell off and was left on my driveway.  Per their paperwork, a normal amount of post construction clean up is the customer's responsibility but broken glass covering the width of my driveway is beyond normal post construction clean up.   I didn't notice that until a few hours later so I just cleaned it up myself but I did contact the project manager and let him know about those issues.  Another thing, as noted on their paperwork, they are not responsible for damage to shrubs or landscaping.   I pointed out a particular shrub to the installer and they said no problem, they could work around it, but it was stepped on and destroyed. 

As I stated though, I consider these to be small problems and will be purchasing more windows from Window World in the future and would recommend them.

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"Sam contacted us right away regarding the work we wanted done. He was able to do this job within just a few days, was on time the days he came, and completed the work within the time frame he estimated it would take. We were very pleased with his work and would recommend him to others."

"They were professional, arrived on time and completed it in the time frame they stated. I would hire them again"

"Estimate process was quick and easy. Cassidy was friendly and helpful."

"My house is older (1972). He gutted everything down to the studs. Then re-built it all. Everything looks amazing and especially my new bathroom."

"Zach was quick to respond and returned all messages in a timely fashion."

"He was very helpful and answered all of my questions no judgement and made the whole experience easier"

Rivers Edge Design & Construction is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests and make their concerns the basis of our business. Please give us a call today! \n

"Phil did a good job replacing the door and repairing the rotted area around it. The project turned out to be bigger than we first thought due to the rotting around the door. Phil thinks he found the source of the leak and repaired it. Phil and Paul are both easy going and very professional. The only negative is that I thought the estimate was for labor and material. I knew the cost of the new door was extra, but so was all the lumber, caulk, etc."