Founded 1989 • With Angi since March 2004
Angi Certified
Service Provider Response
Thank you for your review. Much appreciated.Service Provider Response
Thank you [Member Name Removed], glad we could help. Appreciate the feedback!Service Provider Response
Technician went out to finish the work and the customer told technician to leave that they hired another company. Competitor came out for an insulation bid. Looked at our work and started bad mouthing company and the work we did. Customer believed this and when technician came to finish the job told the technician that they had hired the other company and did not want us to finish. Three weeks later customer texts me and asked if she can call me that evening. She calls. Asked when we are going to finish the job. My response was that they told my technician to leave and that they hired another company. During the conversation they stated that “you can see the repairs”. All repairs can be seen. They do not make invisible sheet metal. All repairs are with colored metal per our agreement which he read and signed. The metal blends in very well. Over 30 years doing the same repairs. First complaint about seeing a repair. Never rude to customers. Talked with them both for about 20 minutes. We had a discussion. Zero arguments. More of a discussion. My opinion both parties were civil. All repairs were completed that were paid for. Competitor is a national franchise that thrives on people’s lack of knowledge. Told them that they should have called to discuss before hiring the other company. They stated the other company was going to charge them to do more repairs. Customer believed all the negative stuff that they told them and now must pay them more money. Hence the review.Service Provider Response
Thank you for your review. Greatly appreciated.Service Provider Response
Sorry if we didn't meet your expectations, but after 32 years and doing about 1,000 bat jobs a year we do certainly know alot about bats. Alot. Sorry did not explain this to you for you to understand. Hope you got your problem resolved. Thank you for your review.Service Provider Response
Thank you for your time and your review. Much appreciated.Service Provider Response
Sorry about this missed appointment. We are extremely busy at this time of year and we simply "dropped the ball" on this one. My apologies for this. After 32 years of service this is certainly not the normal business practice that we follow. Again, my apologies for not servicing your problem in a timely manner. Thank you for your review.Service Provider Response
I am sorry if we offended you in the way the phone call was handled. Thank you for your review.Service Provider Response
Thank you for your review. It was a pleasure working with you. Sometimes our reputation precedes us, so they never come back. Kidding of course, but all worked out. Hope they stay away. Thank you again for your kind review.Service Provider Response
Thank you for your review. Glad that the squirrels were not inside the home this time. Let us know if we can help in the future.Service Provider Response
Thank you for your review. Let us know if there is anything else we can help you with.Service Provider Response
Thank you, it was a pleasure working with you. Please let us know if there are any future problems.Service Provider Response
Thank you for your review [Member Name Removed]. We hope to remove the bats safely and quickly. Will be back soon to do the final repairs to keep them out for good.Service Provider Response
Thank you for your review.Service Provider Response
Thank you for your review.Service Provider Response
Thanks [Member Name Removed], for the review. Sometimes that does happen. We come out and the animal has left. We like to think that our reputation preceded us! Thanks again.Service Provider Response
Thank you for your review. Mike is a new employee, but he is done exceptionally well. I will certainly forward this to him. He will appreciate the feedback. Thanks again.Ask for details