Get matched with top air conditioning pros in Mount Vernon, MO

"It was a wonderful experience. Travis was wonderful. He fixed my AC and it was a cheaper price. He was great and a life saver. He was really professional and polite. He responded to me very quickly."

"From start to finish I couldn't be more pleased with our experience. Cole Heating and Cooling were a literal God send. After a month w/o ac Brandi and David went out of their way to makebsure we got some. David was very upfront, honest, and fair. I appreciated his determination to try to help us fix a part to our ac. When ultimately he couldn't he again was honest about the sale of our new unit. Working with a local company has been amazing. The install moved super quickly and we now have ice cold ac. If you are looking for a great ac company, look no further! Would highly recommend 1,000%."

"The customer service was above par. They were out the same day and had our central heat unit fixed in under 2 hours."

"Matt and Sam came out to our home in Bolivar today and we had the Heating and Air Duct cleaning and also had the EnviroCon Spray Treatment done and they were AMAZING ! So kind AND professional ! From start to finish we were walked thru the entire process and even got to see photos of what our ducts looked like before and after their cleaning . I highly recommend VentPro to anyone needing this job done . You will not be disappointed!"

"I did have Davis & Son repair my Heating system and they did a very good job. When I called to have them install a gas line (about 10 feet), they were going to get back to me with a quote and timeline. That was a month ago - nothing. I called and had another firm complete the work in 3 hours. Disappointed that they never called back."

"He was gonna have to order part, he gave me a good quote . I asked him if i could call back. My husband and i needed to mull it over, so i called him bacķ so he wouldnt have to order something that he didnt need. Very pleasant, i would definately use them again. Its good to know he can do anything. Hvac too. I just love it when people know what they're doing , they're honest they're pleasant,and helpful. I trust him."

Good cleaner willing to work with anyone

Hardworking, reliable, in need of some income on the side.

"I received a quote for a new central AC and will hire this company when we need a new system."

"Mixed results as seen in the three phases; 1 initial technical evaluation; from the service technician; VERY GOOD; punctual, professional and very informative; thorough inspection and testing to identify failed component (blower fan motor) and condition of others; rust and corrosion of internal drip plate, blocked condensate tubing and nonoperative condensate pump motor, degraded circuit board condition. 2 purchase options; fair, due to late show and no call for over 45-60 min. No apology for late arrival from "owner" who seemed annoyed to have to sub for employee out due to illness. (initial impression=customer service was less than expected, especially given that he was not just any employee). Perhaps my being a current customer (AC purchased last year) suggested to him no need to invite my business. He did give thorough explanation of options and comparison of available models and numerous available add-ons and respective costs. Spent adequate time and left sufficient information for review afterwards in making my decision. Inspection of recent AC unit purchased from same company resulted in suggestion that outside power source connection should have been replaced at time of AC install. Later the owner reneged on this. Perhaps not buying the top of the light highest efficiency furnace had something to do with his change of heart! 3. install; fair to poor. Arrived slightly later than expected (< 60 min) Informed me of 1/2 day install time or less. Worked 9 - 5 without lunch break (despite my suggestion that the do take meal break)) Leader continuously gave newer employee a very hard time with rude remarks and limited verbal of physical assistance as the new guy struggled to make progress. Very poor communication skills. New employee was apologetic and courteous with good communication skills but poor data base due to lack of experience. Workers required full payment and my signature to document my understanding and agreement of the multipoint checklist reportedly done upon completion of installation. They refused to give me a copy for my records. Only stated that the furnace was tested and was ready to use. They asked if I was satisfied and "How did the new furnace look?" I declined to comment. Clean up was good not excellent. End product was fair with unnecessary obstructing location of gas access pipe that represented hazard to impact leg/hip as entering storage area. Relocated filter access from poor original location to better location but makeshift access panel is difficult to manage; ( screw fall out each time filters changed and panel slides poorly.) Prior to furnace use, the next morning, a Saturday, my wife and I inspected the new installation and detected a strong gas odor. The utility company was called and as instructed we left the house until their arrival < 60 min. HAND LOOSE COUPLING from main gas line to furnace were easily determined to be the source of large gas leakage. Utility workers promptly reviewed the reused pipe materials used and made a proper connection and retested to confirm no leakage. This dangerous situation could have been catastrophic had we turned on the furnace to run and heat the house. No apology was made for this grossly negligent gas line connection. I have since notified the company of this poor workmanship and the danger it represented should not need explanation. I have not heard from the owner, as at least an apology from him would be in order. Overall rating is higher than expected as the quality of the new equipment was good by nature. Negligence to safely and adequately connect the furnace to the main gas line deserves an F rating. Customer service was fair at best. In the past all the service calls and the technicians have been good to excellent in every category of ratings. This includes the last visit which I requested that someone knowledgable and with good people skills , come out and RECHECK the final installation status for proper completion and safety. PS I have recently learned of replacement of employees with substandard performance. Hopefully, my next service call will be up to standard. ( New furnace installation provides one year of 2 "free" maintenance service calls: at beginning of summer and winter seasons.)"