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"It went great. He took the time to explain what he was found and how he was fixing it. The drain works great now. Thank you"

"Shane, the plumber, cleared the drain clog. He was friendly, on time, knowledgeable, and answered all my questions. Shane estimated it would take an hour and it took only about half an hour. I was then charged a ridiculous $830. I feel I was way overcharged and am not happy with this. I do not recommend Dean's Home Services."

"Excellent experience. The owner Kelly and the installer/plumber Chad were very professional and knowledgeable. Chad did a great job with my numerous plumbing issues: installed a new outdoor spigot, in the kitchen replaced faucet and added a turn off valve, replaced old tub piping and drain, repaired leaking bathroom sink drain and resolved issue with laundry room floor drain. I will have more plumbing projects in the near future and will hire them again. I highly recommend Pure Mechanical."

"He brought an assistant who was the driver and the main issue was how many steps he would have to take to get to my property and they would not remove shoes. I say this to illustrate the age issue of Gary accepting this work...he is very old..I am 90 yrs and consider myself to be pretty old, but Gary is Really old and he indicated that he fixed the problem..mostly by using Plumber's Putty around the base. No mention of the ring being a problem..which was only three years old, the age of the toilet. The toilet started wobbling again two days later and the awful looking brown plumber's putty was seeping out looking just terrible!!! I have a nice bathroom with a walk in shower, new toilet and to have this brown creepy stuff coming out of the toilet base is too terrible AND I paid him $280.00 for this!! I cannot dispute this charge as he requested a check to avoid having to pay the 3% charge by the credit card company so I wrote a check ..not knowing this putty was going to be on the floor next to the toilet ..almost before he could cash the check!! I feel that I was robbed and I think calling Angie was the biggest mistake!! Angie should be aware of the credentials and qualifications of the persons coming into our homes to prevent this charade and robbery of my $280.00. I don't get any satisfaction in knowing that all Angie can do for me is table him with a bad review. Mr. Lindman offered to come back so I asked him what more he would do if coming back and he replied something that was going to take a lot of work. I did not understand what that was. He accused me of yelling at he so I gave him wan example of a real yell to let him know I wasn't yelling and that started him off. He cursed at me and the call ended."

"Chris was delightful. He was efficient and neat. He told me what he was going to do and performed the services in a timely manner."

"job not done yet"

"Worst company that I have ever worked it. In my experience, plain dishonest. They have not only made a terrible job on my furnace installation (which replacement need was questionable - my mistake of agreeing to it), they also damaged my perfectly working AC. Now, they are giving me the run around for 4 months to refund the AC damage. I've been calling multiple time per week and also went in person to their office. Before wasting your hard-earned money, pay them a visit at 9609 Girard Ave S, Bloomington, MN 55431 and get inside the office, then make your decision."

"I have a home warranty on my recently purchased home. The home warranty company contracts with BWS. The tech, Ryan G, came to my house on 6/24/21 to assess the plumbing issues I discovered after I purchased my home. He told me on 6/24 he would be requesting approval from my home warranty company for the repairs/replacements, then they would need to order parts, and once the parts arrived, would be able to schedule the service. It is 7/8/21. I have been trying to find out from my home warranty company about the delay. I was informed today by my home warranty company "regarding your plumbing request, the technician has not submitted a full diagnosis, but he did call in to advise us that this was a flipper house that was purchased as is and there was no inspection done on the home. I have requested the diagnosis from them. I will follow up with you once it is received." This comes as a HUGE surprise to me as I purchased the home for myself, for me to live in. The housing market is tough right now and many buyers are bypassing inspections so their offers don't get passed-over by sellers. It is definitely a fixer-upper since it was a cat and hoarder house that had been neglected for over 5 years by the previous owner. Someone prior to that owner had done quite a few DIY projects. The house has good bones and needs cosmetic work (flooring, walls, trim). I previously owned and lived in a 110 year old house for over a decade and did many of the renovations myself. I have YEARS of plans to make my new house and yard exactly what I want and need. After the purchase of my house, I had ripped out all of the cat-hair-and-grime-covered flooring, window trim, baseboards, and window treatments. And then I broke my arm. Now most of the projects I had planned are on hold as I cannot use my left arm for anything for at least a few more months. In the meantime, for my home to be ready for me to move in, I need some plumbing issues fixed that I discovered after the purchase of my home. Hence the request for repair through my home warranty that was sent to BWS. While the tech was at my house, I was displeased with his attitude and the way he spoke with me. He treated me as though I were unintelligent, didn't know what I was asking about with my house, didn't know what my home warranty contract covers, and was very dismissive. BWS has not performed any service. They have not followed through with making the request for approval of repair/replacement through my home warranty company. The BWS tech instead took it upon himself to go out of his way to call the home warranty company make false statements to them about me, my house, and my property. I sure hope this is not the type of customer service BWS does for everyone. But then maybe he treated me this way because I am female and have a broken arm."