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Norblom Plumbing
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical for Home Addition or Remodel - Install,
About us
17 employees. No subcontractors! For service or repairs, our rates are determined by time & material (how long the truck is onsite - NO TRIP FEES). For water heaters, we charge by the job and we can give fairly accurate quotes over the phone with some information/pictures from you. REMODELING: We offer FREE quotes fr Angie's List customers. We do charge extra for after hours service. Emergency services is only offered on warranty work. You can contact through email. Award winning. Family owned. Norblom Plumbing is licensed to work anywhere in the State of Minnesota. The main service area is the seven county metro area, outside the seven county area we apply travel fees. Additional contact names - Amy, Jim, or Mike.
Business highlights
102 years of experience
Services we offer
Full service repairs/installation of sinks, and REMODELING., disposers, drain, drain cleaning, faucets, showers, toilets, tubs, waste & vent repairs, water leaks & drips
Accepted Payment Methods
- CreditCard
Reviews
4.81,462 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 4% | ||
| 2% | ||
| 2% | ||
| 1% |
Showing 1-25 of 1462 reviews
Doug B.
Oct 2024
Communication was excellent from the first phone call discussing the estimate, scheduling the service, and during the work. Work was done quickly and professionally and all the issues were resolved.
Jacob S.
Apr 2024
Extremely responsive, very transparent with cost, timely and high quality work.
Lynndelle P.
Oct 2023
Norblom came out and fixed a leaking and rusted water pipe going in to hot water heater. The plumber was very professional and I felt like he adequately prepared me for what needed to be done, and any risks that might happen once he got started. In the end, there were no problems.
JANE B.
Jul 2021
Went very well. Here when expected and performed the two tasks. Friendly and professional.
KEVIN F.
May 2021
Horrible. Worst experience I've ever had with a plumber. They charged $475+ to repair a toilet and give me an estimate on the rest. When I called Mike the general manager all he wanted was to talk about it from his company's perspective. Hilarious.
Response from Norblom Plumbing
"There are 2 sides to every story. Customer contacted Norblom by phone to schedule appointment to look at several items. We provided rates over phone in addition to sending confirmation electronically including rates. The Plumber arrived & did some work and some investigation, all while the customer was asking questions and adding things to look at. Overall time spent was 2:15. Plumber presented the final invoice & customer PAID THE INVOICE. The next day the customer calls to rave about the Plumber but was not happy about the price. The customer believed this was a "sales call" & was expecting this to be a free visit. Why did he pay the Plumber? We attempted to explain that this was setup as a service call. (we don’t do “Sales Calls”.) This was a very one-sided conversation with the customer repeating himself over & over. Despite explaining that this was quoted as a service call & they were advised of costs in TWO instances, the customer dissented. We asked asked what he was looking for? This is when the customer threw out that he was going to spend $10,000 with us depending on the outcome of this discussion. Again, what is that you want? He said we should know by now. We asked to be candid & he agreed. We explained that he was not being reasonable that this was a service call and was not a sales call. We were at a point that we were willing to offer something when the customer started swearing and making threats. (apparently only he could be candid and we could not) We determined that we can’t make the customer happy regardless of what he wanted. We were prepared to discount entire amount as a credit towards his "$10,000" that he claimed he wanted to spend with us. We are family operated business since 1923. We want happy customers! In 98 years, we have earned trust of many customers. We’ve learned that everyone has a different perception of customer service. It saddens us, but this customer was one of the rare customers that we could not make happy. #NOTHILARIOUS"
Joanne O.
Mar 2021
They were efficient, gave a reasonable price, and I would hire them again.
Josh T.
Feb 2021
They did a very good job, they did very well and they know what they are doing.
Barry R.
Oct 2020
Norblom has consistently provided excellent service at very good rates. The technicians go out of their way to ensure the job is done correctly. They have an eye for little details and make sure the finished work is perfect. Just to throw on a little more praise, they are timely and clean up after the job is done.
VIRGIL S.
Jul 2020
Had to knock a hole in the drywall to fix it.
John U.
Jun 2020
We had Andy from Norblom to do this work. He is excellent in every respect. He is obviously well qualified in the technicalities of plumbing, he works fast, he cleans up work areas perfectly and is cordial. Can't beat him!
Chris L.
Apr 2020
Friendly, professional - they knew exactly what they were doing - helped resolved some problematic issues. Worked well with me and everyone involved in the project. On $10,500 plumbing project - the amount they estimated is what I paid. Honorable company.
Ben O.
Apr 2020
They were very responsive over the phone and were able to get my service call scheduled right away. Once the technician arrived on site, he did an awesome job explaining what he would do and the workmanship was excellent. I would definitely hire them again!
Mark J.
Feb 2020
Prompt service, reasonable charges, very satisfactory.
NANCY B.
Feb 2020
They did a great job and came out the next day. They were very responsive and they seemed honest. I would hire them again.
Matthew S.
Oct 2019
Everything went great. In attempting to replace the hoses connecting my washing machine I discovered that my shutoff valves did not completely shut the water off. I was able to get a plumber out first thing the next day. He showed up on time and quickly fixed my problem. Great service.
Chad C.
Sep 2019
The Norblom team is awesome--Very respectful, great communication, clean, accurate, and fast. I would absolutely hire them again the future!
JOHN G.
Jun 2019
Excellent. Jake tackled each job quickly and efficiently. I have used Norblom for all of my plumbing needs at my 1911 Minneapolis duplex. They are always professional, arrive on-time, priced fairly, and work diligently to fix all my old-house repairs.
John B.
Jun 2019
Good. Since the faucet would not leak while Kurt was here, he advised us to replace it at some future point if the leak re-emerged, rather than do any further diagnosis during this trip. He determined the slow sink drainage to be gunk buildup and showed me how to remove the stopper and adjust settings. Toilet works again after malfunctioning parts were replaced.
Jason H.
Jun 2019
Polite plumber investigated the problems we were having and recommended a much less expensive and more sensible alternative to the work I asked them to do.
Nancy L.
Jun 2019
Efficiently/speedily. Kurt, the plumber was pleasant and answered all questions.
Alex P.
May 2019
Promptly arrived, got to work immediately, efficiently did the install and added some replacement pipe that needed to be replaced. They did a great job, would use them again... They even suggested I get the disposal as I would save money over them providing it, so I got a 3/4 motor for 119 instead of a 160 dollar 1/2 motor that they would have supplied. They did tell me they would not take my old one away, which was fine with me, but the plumber did end up taking it with him. I could have marked the price a B, but let's face it, these guys all cost a lot of dough to come out and work at your house on a call, no one is cheap anymore. This is something I could have done myself, but at 65 I really hate being under a sink, so money well spent...
RICHARD S.
Apr 2019
Phone receptionist was friendly and efficient and able to schedule call for next day. She clarified pricing schedule, so that I knew about what to expect, depending on what was found. We had a couple of problems re leaking and poor hot water pressure. Plumber Kris did an excellent job in terms of diagnosing the problems, which were worse than I suspected, and fixing them. He conferred with me on each step re options/choices. Price was about what I anticipated.
Response from Norblom Plumbing
"Thank You [Member Name Removed]! We appreciate your comments & review. We will pass on your thoughts to Amy & Kris Thanks so much for choosing Norblom Plumbing."
Diane D.
Feb 2019
Norblom Plumbing is by far one of the best contractors I've ever hired! They were extremely helpful providing information on various purchase options and then fit me into their schedule for the next day. The plumber was professional, quick, and careful. Price was very competitive. I will only use Norblom in the future! NOTE: I've had consistently bad luck hiring competent plumbers (and I always use Angie's List companies rated A). I found Home Depot and Lowes subcontractors send unlicensed, unsupervised guys - even though their website guarantees only licensed plumbers are used. ALWAYS VERIFY THEIR LICENSE on Minnesota Dept. of Labor and Industry "License Lookup" web site and report them to the State if they scam you.
Response from Norblom Plumbing
"Thank you for the review and such kind words. Thank you for choosing Norblom Plumbing!"
Leah S.
Jan 2019
The work was completed faster than estimated which then resulted in a lower cost. Did not try pressuring me into anything not needed. Professional, quick, clean.
Nathan T.
Nov 2018
I had Norblom out to my home to deal with a somewhat complex issue in my basement. I was very happy with the work done; however, there was a billing mix up in the amount of about $600. Once I contacted the office to follow up they were very helpful and were able to refund the overage in about a week. This is the second time I've used the company, their plumbers have done a good job both times and I was very happy with the service I received from the office, especially considering they were sending several hundred dollars back to me.
Licensing
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FAQ
Norblom Plumbing is currently rated 4.8 overall out of 5.
Norblom Plumbing accepts the following forms of payment: CreditCard
No, Norblom Plumbing does not offer free project estimates.
No, Norblom Plumbing does not offer eco-friendly accreditations.
No, Norblom Plumbing does not offer a senior discount.
No, Norblom Plumbing does not offer emergency services.
No, Norblom Plumbing does not offer warranties.