
Serving Kenyon, MN and surrounding areas
Approved
In business since 2006
Free estimates
Emergency services offered
"We needed a repair because the water heater was shutting down every few days, there was an error code from one of the sensors. The company was very responsive - I called them in the morning and they were here in the afternoon. The repairman was able to fix the problem without needing to get new parts, so that was also good. My issue with WHN was I felt that the service was overpriced. They charged us $119 to show up and diagnose the problem, and then it was $225 in labor (their hourly rate, and they charge the full hour at a minimum). So the repairman spent a half an hour here, and we were charged $344. And yes, in fairness they informed us of these charge prior, but as we got into the process we just thought we'd bite the bullet and get it done. At the same time, we didn't feel the pricing was really fair and think these rates are a lot higher than what seem to be comparable services like plumbing. In fact we just had a plumber here for about an hour of his time and it was about $200. Now, it's possible that WHN's pricing is set at a premium because of cases where the water heater is completely non-functioning and in need of same day service. But this was not the case here, it was more of an intermittent problem. For this reason, I would look for someone else if in a similar situation again."





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