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"Jake is my contact person at Crestwood Cabinets. He is friendly, prompt on appointments, knowledgeable on cabinet design, materials, construction and installation. The office and design staff are helpful and willing to answer questions in a timely manor. The construction of Crestwood Cabinets is excellent. The installation team are friendly, attentive to details and do an excellent job. Jake and his staff are working on my 5th design, construction and installation. I appreciate their professionalism, personal efforts, creativity and fine workmanship that they have put into every project. Thanks for creating great products for my home and garage."

"Awful! Workmanship was poor, no-show rate high. No “work crew” as promised; contractor brought his wife and minor children to “help”. Products ordered and paid for, damaged during installation necessitating do-over. Did not do installation following manufacturer recommendations. Blamed manufacturer for quarantine-related delays, but we verified order and ship dates with the manufacturer. Delays were contractor’s fault. Contractor made repeated draws on labor charges; stopped showing up when draws exceeded contracted labor fee. He collected state sales tax but has no tax permit on file with TX Comptroller’s Office. Posted photos on Facebook of other projects he was doing while he told us he had to quarantine due to COVID exposure. Never finished project; 60 days after bath remodel tear-out started, we hired a plumber and are completing finish work ourselves. Have posted other reviews and found that contractor has posted fake reviews for his own company. Reported to Facebook, and FB removed his business page."

"Initially, things went OK. After the work was completed, there were several issues with the install; pickets hung crooked, property was destroyed (workers stepped on and bent newly installed gutters and downspouts), and one gate was repositioned in a different spot without my approval which rendered my neighbors gate inoperable as well as interfered with the external dryer vent on my house. I contacted the owner of the company (Julian) and the issues were tended to, although it took several days. The fence did not fare well through the winter, however. I phoned Julian in March to tell him that the back gate was falling apart and would not stay closed due to the latch being improperly installed. I asked him to take a look at it and get back to me. I patiently waited for him, but after 5 weeks of nothing, I phoned again and left a message indicating that he had exactly 10 days to attend to the matter. In that time frame, more pickets from the fence and gate fell off. Apparently, the workers stapled the pickets on with inappropriately sized fasteners. The owner texted me on the 10th day stating that he would come to fix the fence and gate and gave me a date. At 2pm on that date, no one had shown up. I received a text at 8pm stating that he had been by to fasten all the pickets and would be back on Saturday to fix the gate. It's Saturday and he has not been here. Currently, the gate is completely unusable and utterly unsightly. He reattached the pickets haphazardly and they scrape the driveway. I am shocked at how negligent he has been throughout the whole process and regret the day I hired him. I have pictures of this disgrace. I should also mention that this was not an inexpensive project. But I paid 100% more than what it was worth."

"This was to be a 6 - 8 week project. We started on September 15th. We expected it to be done mid to late November. It is not complete as of January 18th. We have sheet rock dust everywhere, on all walls, floors cabinets, etc. We have walls that need to be repainted, trim to be done, carpet to lay, plumbing to complete, some cabinet work to finish and Custom Bi-fold doors to make for the oversized framing of the openings, and closet shelves to install. I am leaving things off the list I am sure but you get the picture. Our main contact, Lance, has not contacted us in 3 weeks. Our project sits. My thinking is that he is walking away from it as his last communication with us was to have a worker pick up a check from us in December for our carpet and flooring overage. He didn’t buy carpet is our guess as we have not gotten a install date, we were promised a schedule on December 27th. The team that was used for framing did not have enough experience. Almost all walls are not square or plumb. All Door openings were framed too tall and wide, including the Bi-fold Closet Doors. This team was also used to sheetrock. When I pointed out to Lance the many issues with their work he shrugged it off as not being too bad. Too few screws in the field and too many in other places. All outlet, light switch and register vents were cut larger than the cover plates. Requiring after the fact repair work. A pro sheetrocker would have flipped his lid. The taping and mudding was done by this team as well. They used way too much mud, ineffective use of tape and mud made for much much more sanding. They didn’t bother isolating the basement so we had weeks and weeks of sheetrock dust on our main and 2nd floor and that is with the furnace OFF whenever the team was here. The ceiling is passable save for a few areas that have noticeable valleys that are 4 plus feet long. Not all of the sanding is done yet but the walls are painted and have been patched in numerous locations and repainted, so the paint do not match up now. I can go on of course and I am not trying to bash. I am being honest about our experience. We have no idea when the end is and we feel that they have abandoned us for greener pastures. That’s what the lack of communication leads us to believe at least."