Magic & Miracles

"First I thank you for purchase of the Big Deal for 8 hours of deep cleaning for $125. Second - I cleaned your daughter's house in Lakeview on December 22nd. She led me to believe that she was grateful and happy to have me there and even stated I had done a wonderful job. Third - where did the addition 25$ go, because it certainly did not come to me. Fourth - you waited 5 months to leave a D rating with NO feedback. Lastly . . . where do you get off leaving me a **** rating when you, personally, did not experience my cleaning first hand ? ! ? . . .5 months later no doubt."

"Hello. I want to be sure to thank you for your review. I am a bit surprised though, mostly because I requested feedback from you before leaving your home. I also asked that if you discovered that I had done (or missed) something that did not work for you, to let me know so that I could make it right. The minimal feedback I did receive led me to believe you were happy or at least satisfied with the cleaning I provided. In the 8 hours I was in your home, I cleaned in great detail your kitchen, bathroom, living and dining area. I removed the grease build up in your kitchen, the soap scum build up in your shower, dusted the furniture (top, front and sides), as well as the numerous knick knacks and decorative items, vacuumed and mopped the floors including baseboards, underneath couches and larger furniture items. When we initially talked on the phone I did ask for a list of your priorities and stressed the meticulous and detailed cleaning I would provide. I also let you know that I may not get through your entire home - you were in agreement. Arriving at your home approximately 15/20 minutes later than we had agreed; your husband requested that I work on the main level and stated "do what you do". That is what I did. I tackled the time consuming, hard to clean, and heavy dirt built up areas. I have come to see that the "Deep Cleanings" I provide can be over the top and a bit overwhelming for most people. As a result Magic & Miracles is revamping my cleaning style so that it meets more of your expectations rather than my own. Thank you for purchasing the 8 hours of Deep Cleaning Big Deal back in December. I appreciate your review and feedback here on Angie's List and wish you luck in finding a cleaning company that can meet or exceed your expectation :)"

"Thank you for purchasing the Big Deal for 8 hours of deep cleaning for $125. I am unsure how you calculated $150 when I did not receive anything over and above the purchase price of the Big Deal. ($125) Given the size of your house I would not have been able to clean your entire house in 6 hours on my best day. You gave no indication you were uneasy or concerned I was in your master bathroom for 3 hours. I even told you before I started for the day that I would not get through your entire home and stressed that your bathroom would take several hours. At the time you seemed pleased and stated that the bathrooms were your main priority. At the end of the day I had cleaned all 4 of your bathrooms."

"I thank you for you review and comment. I am a bit confused though. When broken down you rated my performance details with As and Bs yet the overall rating came out to a C. If you were so afraid for the entire 8/9 hours, why would you be interested in having me back at all ?? Why did you not ask me to leave and request a refund ? At the end of the day, your inquiry of having a regularly general cleaning was what ?? a tease ? a setup ? I find your comment and review incredibly confusing especially since you (a military man) allowed me ( a 5 foot / 103 pound woman) in your home for more than 8 hours and gave NO indication of being uncomfortable. Normally, I would apologize however the only thing I can apologize for. . . - being up over 30 minutes late frantic and stressed."

"[Member Name Removed] !! Cleaning for you was my privilege and was/is truly an honor !! You allowed me to do what I do so freely, that it not only restored my faith of my mission and purpose for doing what I do. . . it gave me "permission" to sprinkle my magic and such with great joy that your comment brought tears to my eyes. THANK YOU so very much for giving me that :)"

"[member name removed]. . . HI !! . A man of few words you always were. :) It was a great pleasure cleaning your home and meeting you as one of my "Big Deal" customers. I am honored with the grade you have given Magic & Miracles and appreciate you sharing your high praises and experience with Magic & Miracles."