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Insight Pest Solutions
Bug and Insect Pest Control Service, Termite Pest Control Service, Room or Closet Organizers Installation,
About us
We service the twin cities and surrounding areas. We would love to take care of your pests. We will find a customized pest solution for your home that is safe, simple, and smart. We offer a smile guarantee, retreatment guarantee, and moneyback guarantee. We hope to hear from you and take care of any pest issues you have.
Business highlights
15 years of experience
Services we offer
General pest control, mosquito reduction, rodent exclusion, wasp and hornet control
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6113 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 6% | ||
| 4% | ||
| 3% | ||
| 4% |
Showing 1-25 of 113 reviews
Jason V.
Dec 2018
Really well, Ruben and Breonn were so helpful and thorough and also friendly they went above and beyond expectations. Thank you both so much for your help and information. This is the 2nd time I have had Ruben here and he is consistent with his thoroughness and was helpful and friendly both times, really appreciate all your hard work. Thank you both again! :) Highly recommended!
Chris G.
Nov 2018
Great. Not only do the technicians do the normal treatments, spraying, etc., they look for red flags that need to be addressed. During my last treatment the tech notices a small opening around my outside faucet, and took the initiative to fix it. Very much appreciated.
Kelsey N.
Oct 2018
Exceptional service from Ruben the technician who visited us in September. He was knowledgeable about the product and fully educated us on when it was safe to allow the dog to walk on the lawn. He even helped bring our garage cans back to the house before I got home. Thanks again Ruben!!!
Vicki S.
Sep 2018
Very well. We only knew of one wasp nest and Ruben came out and really looked around and actually found another one. So we were very pleased he took care to really look.
Dianne H.
Sep 2018
Mark, a salesman, came through our neighborhood on Wednesday evening. He insured us that the company he represented, Insight, could rid our home of all pests including the wasps in our vent. We had to sign up that evening or not get the special pricing for the first application and subsequent applications throughout the year. Mark told us the wasps would be eradicated by using a 30 foot pole and brush to blow chemicals into our upstairs vent. We were unaware that this practice was banned in the state of Minnesota. Thank goodness for Byron, the fellow who came out the next day to rid our home of the pests. He told us about the law and the danger of venting chemicals through our home. We immediately called to cancel the service contract since we had been misinformed and the wasps were the major reason for obtaining the service. Unfortunately, for Insight, Mark's lack of knowledge/deceit has convinced us not to do business with this company. .
Liwen F.
Aug 2018
It went well. Ruben was superb! He performed inspection inside the house for spiders, rodents and centipedes. He also gave advice on how to prevent the bugs inside my home. He did the same for my garage and outside my home. Love his professionalism and definitely would use him again!
Jon B.
Aug 2018
Ruben the technician was on time and provided great feedback on what he found outside. He then came inside and sprayed both bathrooms for spiders. I would recommend Insight to any of my friend and neighbors. Bugs are no longer an issue at our house.
Ray R.
Aug 2018
We had our yard sprayed for mosquitoes. Also Japanese beetle remove all bees and wasps sprayed and treated for insects.Our service provider Ruben was very knowledgeable and explained everything about safety of my three pups inside as well. He was thoroughly yet speedy. Great experience and insight pest solutions is the best
Lara H.
Aug 2018
This company and technicians (shout out to Bart Gaddis) have done a fantastic job. They promptly come to my house every quarter and are able to come in between for maintenance visits free of charge. I live on the water so the pests are constant and having Insight Pest Solutions come on a regular basis has been amazing for inside and outside our home- highly recommend!
Tina H.
Jul 2018
We called them on Monday afternoon and they called back 3 times to get in touch. Once we connected, my fault it took 1/2 business day, they sent someone out 3 days later. The technician was polite, prompt and really knew their stuff. They went the extra mile to look for additional nests and explained what and why they did what they did. We have them come out every quarter as we live in the country on a heavily wooded lot and they come out right away if we call them with additional needs like this time.
Mark R.
Jun 2018
I love it I haven’t seen a ant spider or wasp in or around my home thank you Insight for the great work. If you are just looking or thinking about it do it it was worth it to my family for our peace of mind
Nikki S.
Mar 2018
Technician made us aware of an insect problem we didn't know we had. Very informative.
Response from Insight Pest Solutions
"Thank you for giving Insight Pest Solutions an A rating. We truly appreciate it. We are happy to hear that you are pleased with your service and that the technician was very informative. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you. Thank you for choosing Insight!"
Craig P.
Dec 2017
Have had no issues since they were out. Will use them quarterly.
Response from Insight Pest Solutions
"Thank you for taking the time to review our service, and for giving us an A rating. We appreciate knowing how the service is going for our customers, and are glad to hear that we are living up to your expectations and our standards. We are always happy to set you up for a free retreatment between quarterly visits, or treat the inside of your home on a quarterly service. Thank you for being a member of the Insight family, and have a happy new year!"
Barbara Z.
Dec 2017
The service was thorough.
Response from Insight Pest Solutions
"Thank you for taking the time to let us know how your service has gone, and for giving us an A rating. We truly appreciate it, and are happy to hear that you are pleased with the service provided by Chris. If you notice any new or unusual pest activity, or have any questions or concerns, please don't hesitate to call us! We are always happy to set you up for a free retreatment between quarterly visits, or treat the inside of your home on a quarterly service. Thank you for being a member of the Insight family, and Happy Holidays!"
John K.
Dec 2017
Not well. I was sold this service based on being able to continue it after the initial contract IF I wanted to, not IF I told them to stop.
Response from Insight Pest Solutions
"Thank you for taking the time to let us know about your experience. We appreciate knowing what is going well and what needs improvement. We apologize if the terms of agreement were in any way unclear. We do our best to ensure that our customers concerns are handled with the utmost care and satisfaction. We have decided to review your account, and someone will be in contact with you soon."
Beti B.
Nov 2017
It was horrific, I had more spiders than ever after the treatment. They called and said they were coming for next treatment so I called them to cancel. They came to my house when I was not home and performed another treatment and then took payment out of my account automatically. I called and complained, talked to a supervisor and demanded a refund. I took five more phone calls and some yelling to cancel my account with them. I feel like they became the real pest that I could not get rid of.
Response from Insight Pest Solutions
"Thank you for your feedback. We regret to hear that you were dissatisfied with our service. Insight Pest Solutions is dedicated to resolving our customers' pest issues. We want you to get your monies worth from the services, which is why we offer free re-treatments in between quarterly services for persistent activity. We apologize for any frustration we may have caused as this was not our intent. Your account is closed and has a zero balance. We wish you all the best."
Emily C.
Sep 2017
I thought I had put my account on hold - apparently calling only stops the next treatment. My word of advice is to cancel completely and don't let the staff tell you that they will call and discuss this before the time of next visit - bc they will just show up. I was stuck paying full price for only an outside treatment and not the normal inside treatment my home requires as I live in a wooded area along the river Failing grade for customer service - we will not be continuing service or recommending others to this company.
Response from Insight Pest Solutions
"Thank you for letting us know about your experience. We are saddened to hear that you had such a poor experience with us. We apologize for any frustration we may have caused, this is not at all how we wish for any of our customers to be treated. We have decided to further review your account. Thank you again for bringing this to our attention."
Bill D.
Sep 2017
Very satisfied
S B.
Sep 2017
Danei W. was right on time, responded graciously to my specific requests for extra treatment areas. Most important, he answered all of my questions about the service, the chemicals, the bugs I saw. Encouraged me to call him back at no charge if pests reappeared. Service starts at approx $150/3 months with free callback. This is a bit more than I have paid in less metropolitan areas but service was outstanding.
Response from Insight Pest Solutions
"Thank you for taking the time to let us know how well your service has gone! We appreciate knowing that your technician was friendly, thorough, and very informative. Our aim is to provide excellent customer service as we protect your home from pests. If you notice any new pest activity, or have any questions or concerns, please don't hesitate to call us! Thank you for choosing Insight!"
CherylLynn B.
Aug 2017
I tried submitting 3 online retreats and finally hears back on the 3rd one when I threatened to leave if I didn't hear back. When I finally heard back they told me that their salesman was misinformed about taking care of the beetles. Unfortunately I now have an almost dead baby birch tree that has been taken over by those stupid bugs.
Response from Insight Pest Solutions
"Thank you for your feedback. We apologize for any misunderstanding, and any frustration that may have resulted from this. A Service Manager reached out to you in regards to this and was unable to reach you. We also apologize but, we only received one request for a re-treatment. Although our products are not very effective treating Japanese beetles, we can still treat for spiders and remove webs. There is a very limited time window to treat Japanese beetles and be effective, which is in spring as the trees are blooming. However, it is currently peak spider season and we are more than happy to protect your home from them. We as a company take your feedback very seriously, as we continue to refine our efforts to provide current and potential customers with the best possible deals and pest solutions. If there is anything we can do to further assist you, please be sure to let us know."
Douglas P.
Aug 2017
The main reason we use them is because we have a lot of trouble with bugs and beetles.
Response from Insight Pest Solutions
"Thank you for reviewing our service, and giving Insight Pest Solutions an A rating! We truly appreciate it.Please give us a call if there is any way we can further assist you. Have a great day!"
James N.
Jul 2017
Our insect invasion (never an overwhelming problem for us) is really down this summer. Very courteous service, with details on what they did. We were very satisfied.
Response from Insight Pest Solutions
"Thank you for taking the time to let us know how your service has gone. We truly appreciate it, and are happy to hear that you are pleased with the courteous, informative and professional service of our technicians. If you notice any new or unusual pest activity, or have any questions or concerns, please don't hesitate to call us! We are always happy to treat the inside of your home on a quarterly service or come out for a free re-treatment. Thank you for choosing Insight, and have a wonderful day!"
Midi H.
Jul 2017
Evan was great. He was punctual and explained everything he would be doing to help eliminate the pests around our house and on the patio. It takes 2 weeks for the elimination to become apparent but I am confident it will work. If it doesn't, they will come out and treat it again.
Response from Insight Pest Solutions
"We appreciate your review, and are glad to hear that you found the prompt and informative! Please do not hesitate to give us a call should you continue to see those pesky ants. Thank you for choosing Insight for your pest control needs!"
Greg S.
Jul 2017
Excellent! Within a short time the tech had identified the type of wasp and put my mind at ease that he would have them under control and that they were not aggressive to humans. He was professional, polite, and understanding. The wasp issue appears to have been resolved. Thank you DaNei! Insight returns between scheduled quarterly services at no cost if pest issues arise. It is so nice to have a problem taken care of without additional cost.
Response from Insight Pest Solutions
"Thank you for taking the time to review our services. We appreciate the positive feedback and the A rating! We are thrilled to have you as our customer, and we are very excited to hear that your DaNei's performance during your initial service was top-notch. We strive to make sure our customers receive first class service each and every time. If you notice any new or recurring pest activity, please be sure to give us a call. Thank you for choosing Insight family, and have a wonderful day!"
Anthony A.
Jul 2017
Excellent. Tech was polite, professional and efficient.
Response from Insight Pest Solutions
"We are thrilled to know James did such a great job. Reviews and comments from our supporters help us continue to grow into the company we want to be. Please let us know if there is anything else we can do for you! Have a great day!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Insight Pest Solutions is currently rated 4.6 overall out of 5.
Insight Pest Solutions accepts the following forms of payment: CreditCard
Yes, Insight Pest Solutions offers free project estimates.
No, Insight Pest Solutions does not offer eco-friendly accreditations.
No, Insight Pest Solutions does not offer a senior discount.
No, Insight Pest Solutions does not offer emergency services.
No, Insight Pest Solutions does not offer warranties.