Get matched with top heating and air conditioning pros in Saranac, MI

"The worst experience ever!!! I would never recommend. They installed a generator a year and a half ago. Power outage in middle of winter. My 94 year mother in law lives with us. No one could come out right away. We have had several power outages since this has been installed. NEVER has it worked. The tech told my husband what size to go with. Now they say it is too small for our house!!!! A manager told my husband just to sell that one. And they can charge us for a bigger size!!! $11,000 is what we paid for that one. dollars later!!! Now today is June 21th 2025 And we have a power outage. and I have asthma very hot day out. So I call again and the lady tells me well we need to do a year check up. And they have to charge us for it. MORE Money for something that NEVER has worked!!! So sounds like I need to get lawyer involved!!!"

"Tech was great"

"Very professional hard-working. they arrive on time. installation was fairly quick, cleaned up after themselves. Communication was great. I’ll be looking to hire them again fairly soon to get a quote for drywall installation, the TV mount is perfect. Haven’t had any complications so thank you gentlemen very much. Keep up excellent work."

"Quenton and his helper did a great job for use. He replaced our furnace and A/C unit. I had another well-know company come out first and give me a ridiculous quote. Boroff Mechanical was awesome."

"They have very good customer service and polite."

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Well, I first called for an appointment on Tuesday. I spoke with Julie on the phone I thought she had said that they had an opening that same day from 2-4pm. She asked if there was a possibility that they could come any earlier at 1:30pm. At first I didn't think I could be there, but I then got the approval to take the afternoon off from work so I could be there. I even called her back to let her know that I would be home that afternoon, in case they could come earlier. I waited all afternoon until 4:30pm and called them back to say that didn't show up.A different girl had answered the phone and said Julie had scheduled me for the following day on Wednesday!! I could not make the appointment for that day. There was a break down in communication there and was asked if I would consider rescheduling. I was hesitant, but I did reschedule for Friday the 24th from 12-2pm. The 2 guys did show up on time and within 10 minutes, located the source of the gas leak. It was coming from one of the elbows in the gas line about half way from the main and the furnace. After turning off the gas, they removed the piping up to the joint. It was in an awkward spot between the floor joist and the basement bathroom wall. It took a lot of hard muscle to remove the elbow and then tighten back up so that it wouldn't leak anymore. Those guys worked so hard at it. They did an awesome job!! After the job was completed and payment was made, I had asked for a receipt via email, but it didn't go thru. They had phoned the office and asked Julie to send me a receipt from her computer. She said she would send it. I assumed it would have been that day. Well by Monday the 29th, I still had received one. I had to call back again to get one. I would have given all straight A's except I am not very impressed with Julie who answers phones, schedules appointments and sending out email receipts. So because of that I am rating them a C for Responsiveness. There was no communication from them after the scheduling mishap and email receipt."

"Process was easy. Very professional. This was the second time I have used them. Products and workmanship are excellent, Very pleased, highly recommend them."