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"would recommend did a great job"

"Excellent Communication, fair priced and work was top quality. Will definitely refer this company. Excellent Experience!"

"I provided a detailed review on Yelp before I found that I could post a review on the company website. 2nd time using the company and the owner Jim came out both times. In each instance, he found a solution to the problems that could have led to unneeded additional work and cost if he was not honest and professional. The first time was about 10 years ago when he came out and determined all that was needed was some Freon (it's an old unit). Added the Freon, checked out everything else, and only charged a nominal service fee plus the cost of the Freon (when it was about 1/3rd the cost of today). This time the fan motor failed and he gave instructions over the phone for me to test in order to determine what the problem was and how to keep the condensor cooled down so it would still blow cold air (the house was up to 89degrees while it was 94-96 outside. He calculated the cost for the repairs, but I opted instead to go with a new 5-ton unit to replace the 33-year old 4-ton unit I had. He stopped out, measured everything, came up with a full turn-key quote for replacing the coils, the unit, moving the electrical box to put it back to code, new hoses, pad, re-routing the plumbing on the pump used to carry the condensation away from the furnace, fabrication work on the furnace where the new coils would go. That number never changed. No new "discoveries" of additional unforeseen costs. Cleaned everything up afterward. Came out exactly at 8 am with his intern/apprentice and was done and out the driveway exactly at 1:30pm. The work done on the furnace to replace paneling to fit the new coils in looks like it came with the furnace. All clean looking and fits perfectly with the furnace and blower that sits right below it. Would use this company over and over and will recommend him to anyone looking for HVAC or electrical work. I think he has cut back on doing AC units and furnaces - just because of the physical labor involved with moving the units around, fabrication work, hauling units up and down stairs, etc. But, if you want it done right the first time - then this is who you should try to book for the job. You get the story straight from the beginning of what the problem is, what it will take to do the job right, how long until he can get it booked, and a quote that will be right on point and each component of the cost required. I suppose there are times when he runs into surprises when he gets into a job and finds a problem that was hidden behind panels, walls, or duct work - but I never had that issue."

"We had a very disappointing experience with Randazzo Heating & Cooling. A technician came out and claimed a part in our AC unit was broken, quoting us over $700 for the replacement. After the part was installed, the AC still didn’t work. He then said the issue was due to low R22 refrigerant, but also told us that they no longer carry R22 because it's outdated. His solution? Replace the entire unit — at a cost of over $7,000. We end up find someone else to fix the AC. Unfortunately, the $700+ we already paid Randazzo was completely wasted. This experience felt like upselling and misdiagnosis, and we would not recommend this company to anyone looking for honest or competent service."

"They did repair the furnace and the chimney lining (which they'd put in about 8 years prior when they were known as Bob's Sheet Meta)l. I paid them $1065 for the repair and was grateful they could fix the problem. One week after they performed the work, my ceiling and chimney began leaking. I hired a construction company to find/repair the leak and the guy let me know that he found pieces of sheet metal on my roof and wondered why. I explained about the furnace job the week before. He also found that there was no seal between the flue and heating cap on the chimney top. He called Byron's and spoke with someone who authorized him to finish their work. I had to pay the construction company $750 to repair the damage caused by Byron's. I gave Byron ample opportunity to do the right thing (reimburse me the $750) and even offered to accept a credit instead. Byron refused to accept any accountability and instead was mad at the construction company for "throwing him under the bus". There are many good repair folks in and around Houghton, MI but sadly I've learned this is is not one of the reputable companies."