American Vintage Home Heating Cooling & Plumbing

"Hi [Member Name Removed], we're truly sorry to hear about your experience. It's important to us that our customers are fully satisfied with our services. We take your feedback seriously and we'd like the opportunity to discuss this further with you. Please reach out at your earliest convenience so we can work towards a resolution. Your satisfaction is our priority."

"Hi [Member Name Removed], we appreciate your long-term loyalty and feedback. It's unfortunate to hear about your recent experiences. We strive to provide high-quality service and regret if we didn't meet your expectations this time. Please get in touch with us directly so we can better understand the situation and work towards a resolution. We value your input and aim to improve the service for all our customers."

"Hi [Member Name Removed], your positive words about Tony and Cesar's professionalism and efficiency truly made our day! We're delighted they provided quick and thorough service that met all your needs. Thank you for choosing us, your trust is highly appreciated. Don't hesitate to call us for any future needs!"

"Hi [Member Name Removed], we appreciate your feedback and understand the frustration you're experiencing. It's unfortunate to hear about the issues you've encountered with your HVAC unit. We strive to provide quality installations and it's disappointing that your experience has not met expectations. We would like to discuss this further with you to find a suitable resolution. Please feel free to reach out to us at your earliest convenience."

"Hi [Member Name Removed], we're glad you chose us for your plumbing needs this time and had a satisfactory experience! Your continued faith in our HVAC services is greatly appreciated. We're delighted by your positive feedback and look forward to serving you in the future!"

"Hi [Member Name Removed], thanks for sharing your experience. It's wonderful to hear that Lauro and the team were able to alleviate your troubles promptly and efficiently. We're proud of our professionals like Andrew, Eric, and Jerry who go the extra mile to ensure our customers are satisfied. Happy to hear that you're finding our home service plan beneficial. We appreciate your trust in us!"

"Hi [Member Name Removed], we're glad to hear our technician delivered an efficient and courteous service for your AC. Your trust in us for your HVAC needs is greatly appreciated. We aim to always provide top-notch service. Thanks for choosing American Vintage Home!"

"[Member Name Removed], we're overjoyed to know our team offered comprehensive solutions that kept you in the loop. It's fantastic to hear they were professional, courteous and met your expectations. We value your feedback and look forward to serving your future home needs!"

"[Member Name Removed], We're so grateful for your amazing review! Hearing your installation went smoothly and exceeded expectations makes our day. And we're glad our team's patience, expertise, and cleanliness stood out, especially under challenging conditions. Thank you for your wonderful recommendation; we look forward to bringing you exceptional service in the future. All the best from American Vintage Home!"

"We at American Vintage Home are disappointed by your one-star rating and review and apologize for seeing you frustrated with your service from us. As a longstanding customer, we've valued your trust in us through the years and have been committed to delivering high-quality service that honors that investment. We welcome you to contact us directly to discuss your feedback further; we would very much welcome the opportunity to do everything we can to address your concerns effectively. Thank you for your time - we hope to hear from you soon."

"Thanks so much for sharing how satisfied you were with the quality of service from our team! We at American Vintage home are thrilled to learn your technician's communication and job performance earned this outstanding recommendation for our company. Thanks again for trusting us with your home service needs - we're here for you anytime!"

"Thank you for sharing this candid review with us. Being committed to charging by the job and not the hour is a standard we hold close to us, and we are committed to making our service fees align with industry standards. We apologize for any miscommunication in notifying you of your plumber's arrival and regret to learn about this lack of follow-up in your service. Allowing us to improve your experience would mean the world to us. And we do hope you will contact our team at your earliest convenience to discuss these concerns further, as we would very much like to usher in a fresh start."

"Thank you kindly for the fantastic feedback! We're so happy that our team's professionalism and courtesy made this plumbing service an A+ experience. The American Vintage Home team is always here to assist expertly, no matter your home service needs."

"We're happy to see you pleased with your AC service call! It was our pleasure to be there for you, and we are honored to receive such generous feedback on our team's quality of work. We're here for you anytime - thank you from everyone here at American Vintage Home!"

"Thank you for the incredible feedback on Tom's service! With so many options, it's always an honor that you trusted us with your repair. And it makes our day to see we made a great impression. We appreciate this support, and our team is here for you anytime should you have questions or want to book a new service."

"Thank you immensely for taking the time to give us this great feedback. It's fantastic to know how pleased you are with the promptness and professionalism in your boiler and water heater replacement, and we are grateful you let the world know. It's a privilege to have earned your trust and confidence in our services and we look forward to being there for all of your home projects."

"We can't thank you enough for this fantastic feedback and for having the opportunity to work with you! Our awesome team of skilled professionals will be so happy to know that the plumbing service performed met your standards. If you need assistance with anything else, we're always here for you."

"Thank you so much for taking the time to share your feedback with the American Vintage Home team. Our priorities have always lain in our making our customers happy through our professionalism and skill. And we are happy to have met your standards in the HVAC project. Thank you for choosing us and we'll be here for you anytime."

"We apologize for your frustration with repair costs. At American Vintage Home, we are committed to always providing transparent pricing. It's unfortunate that there was a miscommunication on our end with the cost explanation after reaching out to us. We value our customers and truly appreciate the time you took to share your opinion. Although you have canceled your service contract, we would love nothing more than to resolve any issues you encountered and work to change your opinion of us. Please contact us at your earliest convenience. Thank you for taking the time to write this review and we look forward to hearing from you."

"It is certainly concerning to see this feedback. We do apologize that you feel you have been taken advantage of. We can most certainly assure you that the foundation of our very business is finding the best value for our customers and giving them superior service. And our customers have been welcoming us into their homes for generations. Our service team diligently works to keep our customers apprised of issues uncovered during a project. We will be escalating your feedback to our management team who will review your experience and work to resolve any open concerns you have regarding project details and costs."

"We are just delighted that we could be of assistance! Thanks for taking the time to leave this great feedback. It'[Member Information Removed] awesome to hear that the American Vintage Home team has been your go-to for home upgrades and repair through these decades. We truly value you choosing us, and hope to work with you again soon."

"Thank you for bringing this issue to our attention. It is important to us that our technicians thoroughly explain the project at hand and the steps that need to be taken so that our customers can make an informed decision on whether to move forward with our services. And we certainly apologize that was not communicated clearly. The team here at American Vintage Home has built our entire business on integrity and provides a worry-free guarantee to all the wonderful people we work with. To that end, we'd be grateful if you reached out to us again so we can work on a resolution on the termination of your maintenance plan. We want to make things right and look forward to hearing from you."

"Hello, thank you for letting us know about your experience. We sincerely apologize that you did not receive the high standard of service we set for ourselves. We pride ourselves on great communication and are sorry we fell short here. We would love to learn more so we can set things right and deliver the five-star experience you deserve."