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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"He did a really good job. I'm very satisfied."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"If I could give a zero start I would. We paid for our installation and were told we would get a call within 10 business days to have our carpet installed. After numerous calls in to Lowe’s we have yet to be scheduled for install. When you call to talk to someone you are on hold for 15-25 minutes after which you are then transferred to the person handling your install. This person is never available and you have to leave them a message. When they call you back, if you miss the call while working etc, they leave you a generic number to call back and start the hold process all over again. When I asked for a direct number, I was given a number to the Ionia County Dispatch for the police department. I am a big fan of Lowes, but we will never use their installation services again. This is the fifth install we have had done and four of them have gone this way."

"We had the service crew that consist of Isaac, Tristen, and Henrick, that came out and deliver our new refrigerator and microwave, and stove they were very professional, careful, knowledge, did everything that they. were asked to do, I never give a perfect 10 but this is pretty close, thank you for the. Job well done "

"Everything went smooth from the purchase to the delivery and installation!!! Bekins employees are beyond exceptional!!! Knowledgeable, prompt and always friendly!!! Everyone seems to care and they know their products inside and out!! I wouldnt shop anywhere else!!!"

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"Excellent, top notch service and reasonable prices. Very prompt on scheduling, and tech are very capable."

"Didn’t take anything apart on fridge, read temps in freezer and fridge and declared it not worth fixing ($700-$800). Stove needed new control board (about $350+ total). Didn’t feel good about his method so called in a second opinion. This guy was thorough and long story short, for less than $300 got both operating correctly again (just needed to defrost the damper door on fridge, stove needed two new igniters). Ricks method would have cost me closer to $2500 - $3000if I replaced that fridge. Not a happy customer here. Glad I spent the time to research that he obviously didn’t."